Drive better decisions with a generative-AI-powered intelligence platform

Gain actionable insights from 100% of customer conversations using generative AI. Improve operational efficiency, enhance customer experience, increase revenue and reduce compliance risks. 

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The world’s leading brands trust Sprinklr 

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Omnichannel CX measurement, powered by generative AI

Survey-based measurement systems are fading away. They are reactive, with low response rates, data lags and ambiguous performance drivers. Move to a generative AI-powered CX measurement system and capture real-time, actionable and scalable insights from every customer conversation. 

Turn customer interactions to impactful insights
Get value out of every customer conversation across all channels with a precise and holistic intelligence solution.
Get real-time visibility of CX and operational levers
Monitor customer journeys end-to-end and analyze each interaction using multilevel drilldowns. Use customizable dashboards with real-time, actionable insights that can be scaled across the organization.
Get real-time visibility of CX and operational levers

The power of a unified platform

Gain deep insights into every conversation across all channels. Deliver experiences that are consistent and unique to your brand.

Actionability with generative AI

Know the attributes and reasons behind each contact driver. Get detailed descriptions of the root causes with recommendations on the next best actions.

Easy access to untapped data

Understand your customers deeply by analyzing unstructured public sentiments on social platforms, digital channels and customer conversations at your contact center. 

Quality assurance

Uncover real-time agent performance and compliance-related insights on all agent interactions to deliver timely, personalized and contextual feedback.

Real-time alerts for supervisors

Get real-time insights into team performance with Sprinklr's fully customizable supervisor, which lets you coach agents, manage escalations and improve overall team efficiency.

Off-the-shelf integrations

Make use of over 50 out-of-the-box integrations to ingest customer and contact center data into the Sprinklr platform to create a unified data layer.

Cloud-agnostic platform

Transitioning to Sprinklr is effortless and fast. It supports multiple hosting providers, like Amazon Web Services, Google Cloud Platform and Microsoft Azure, in various regions and availability zones.

Do more with Sprinklr

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Conversational analytics
Gain the deepest insights on 100% of customer conversations across channels.
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AI-powered quality management
Ensure quality and compliance, and drive personalized agent coaching.
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Workforce management
Drive efficient contact center planning for better productivity and agent utilization.
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Supervisor console
Empower supervisors to make the right decisions and plan better
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Omnichannel surveys
Collect customer feedback with personalized surveys that are scalable across channels.
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Reporting and analytics
Scale insights seamlessly to other functions of the organization with custom reports and dashboards.

Big brands drive big impact with Sprinklr

50% CSAT improvement

A leading French e-commerce platform leveraged Sprinklr to analyze 300K+ conversations every month across 4,000 agents to deliver better CX and agent performance.

50% reduction in evaluation time

The largest video-sharing platform eliminated manual quality scoring across 13K+ conversations per month for 500 agents with Sprinklr.

6,000+ issues identified in real time

By analyzing unstructured public data across social channels, Sprinklr enabled the world’s leading computer manufacturer to discover the top drivers of product feedback with real-time monitoring of 53M+ mentions from 300M sources in 16 languages.

Ready to learn more?

Explore what’s possible with Sprinklr.
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