CX Connect Dubai
The Brilliance of
Generative AI in
Customer Service
CX Connect — a burst of experience, code and colour.
Experience the Power of AI for Legendary Customer Experience
Unlock the full potential of AI by combining OpenAI's powerful language model with Sprinklr's purpose-built AI for unstructured customer experience (CX) data. Discover how this collaboration enriches CX insights, enhances decision-making, and enables faster actions.
No longer do businesses have to choose between efficiency and delivering a legendary customer experience. With our generative AI and Sprinklr's customizable AI models, you can achieve both.
Come to CX Connect and learn actionable insights on how you can better leverage generative AI for a legendary customer experience.
Decode the Magic of Generative AI Together
Join us for a conversation featuring industry leaders Ragy Thomas (Founder & CEO, Sprinklr), Haitham Al Khatib (Senior Vice President, Sprinklr), Vaishnav Bansal (Regional Vice President, Sprinklr), Roland Boulos (AVP, Solution Consulting, Sprinklr), Fergus Bugg (Miral Destinations), Ali Chahine (Alshaya Group), Yousuf Dashqooni (Wasl), Marta Fernandez (Jumia), Neil Harbisson (Artist), and guest speaker Vasupradha Srinivasan (Forrester) as we explore the journey of transforming from legacy to legendary Customer Experience (CX).
Engage in the customer panel discussion titled "Driving Seamless Customer Experience: Unifying the Journey" alongside 80+ brilliant minds from the customer service and CX industry. Gain valuable insights on how to elevate your CX for today, with actionable conversations and inspiring ideas. Experience all this and much more while savoring delectable lunch and specially crafted afternoon drinks & coffee.
Meet the brilliant minds amongst you
Ragy Thomas
Founder & CEO,
Sprinklr
Haitham ElKhatib
SVP, Growth Markets,
Sprinklr
Neil Harbisson
Cyborg Artist
Vasupradha Srinivasan
Senior Analyst, Forrester
Vaishnav Bansal
Regional Vice President, Sprinklr
Roland Boulos
AVP, Solution Consulting
Fergus Bugg
Vice President Guest Experience, Miral Destinations
Yousuf Dashqooni
Head of IT Governance and Business Solutions Information Technology, Wasl
Ali Chahine
Director Group Customer Service at Alshaya Group
Marta Fernandez
Group Chief Operations Officer (COO) at Jumia
Arrival & Coffee
Welcome by Sprinklr
Keynote session: "From legacy to legendary customer service - why AI powered transformation is your big bet" By Ragy Thomas Founder & CEO, Sprinklr
Elevating the customer experience: The Alshaya Approach
Forrester's AI Insights: Trends and Strategies ” Customer Service In The Age Of AI”
Break ☕️- Sprinklr in Action Demo Station
Sprinklr AI with OpenAI
Panel: Driving Seamless Customer Experience: Unifying the Journey
Neil Harbisson, The Renaissance of our Species
Awards & Closing
Networking, Lunch & Music
FAQ
Attendance is completely free. The event is complimentary from Sprinklr.
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