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CX Connect London

The Brilliance of
Generative AI in
Customer Service

CX Connect — a burst of experience, code and colour.

This event is now sold out. You can fill out
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25th May I 09:00-12:30 BST
The Loading Bay, Techspace

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The Multiplying Effect of AI on a Unified Platform 

The power of a large language model like OpenAI’s undergoes a multiplier effect when working in collaboration with Sprinklr’s AI that is purpose-built for unstructured, customer experience (CX) data.

 The potential of generative AI works hand-in-hand with Sprinklr’s intentionally built and customisable AI models to enrich CX data and provide teams with deeper insights, better decisions and faster actions.

Your businesses no longer have to choose between solving for efficiency and delivering legendary CX.

Decode the Magic of Generative AI Together

Join the conversation with OpenAI, Forrester, Sprinklr and John Lewis to uncover how you can evolve from legacy to legendary CX.

Alongside 80+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today - all this and so much more over finger-licking bites and curated late-morning cocktails.

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Meet the brilliant minds amongst you

Adam Goldberg

Head of Azure OpenAI - GTM, Open AI

Ian Jacobs

VP, Research Director

Adam Quartermaine

Geo VP, Western EMEA,
Sales Management, Sprinklr

Eva Bojtos

Head of Social Media,
John Lewis

Josh Kanagy

SVP, Sales - Sprinklr Service,

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09:00 am - 09:30 am

Arrival, registration and tuck into breakfast

09:30 am - 09:35 am

Welcome by Sprinklr

09:35 am - 09:55 am

Josh Kanagy, SVP Global Enterprise, Sprinklr: From legacy to legendary customer service - why AI powered transformation is your big bet

09:55 am - 10:15 am

Eva Bojtos, Head of Social, John Lewis

10:15 am - 10:35 am

Coffee break ☕️

10:35 am - 11:00 am

Fireside Chat with Ian Jacobs, VP, Research Director, Forrester: Transform your Customer Service for the Age of AI

11:00 am - 11:20 am

Adam Goldberg, Head of Azure Open AI – GTM, Open AI

11:30 am - 12:30 pm

Networking, more breakfast and morning cocktails 🥂

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Attendance is completely free. The event is complimentary from Sprinklr.

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experience experts, please contact us below.

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