CX Connect Milan
CX Connect: a journey
into the future of
Customer Experience
The Future of Artificial Intelligence in Customer Experience: Innovation, Experience and Sharing.
Entra nel futuro della Customer Experience con l'IA e scopri i vantaggi di avere una piattaforma unificata!
With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions, contact center leaders are caught between solving for efficiency and delivering legendary CX.
You’ve been leveraging AI for task automation, supercharged analytics, and even conversational chatbots. But generative AI is now completely changing the game. You have the opportunity to unlock the possibilities for end-to-end automation of rote work and enable better human-machine collaboration and smarter insights for human-led decision-making — on a single, unified platform.
Come to CX Connect and learn actionable insights on how you can better leverage generative AI for a legendary customer experience.
Decode the Magic of Generative AI Together
Get ready for an epic event where the best minds in the industry will come together to reveal the secret to the power of generative AI. Join Accenture Song, Forrester, and Sprinklr to transform your customer experience from mundane to phenomenal!
We are pleased to announce the participation of over 80 leading figures in the world of customer service and customer experience. It will be a day of incisive and substantive discussions, full of inspiration and innovative ideas to take your customer experience to new levels.S cegli to be part of this unique event, where the future of AI and customer experience meet to create incredible synergy. Don't miss this chance to transform your business and make a difference in the world of satisfied customers!
Join us for an unforgettable day of discovery and opportunity. The spell of generative AI is waiting for you,, book your place now!
Meet the brilliant minds amongst you
I nostri Speaker
Paul Herman
SVP, Global Digital Transformation,
Sprinklr
Dr. Maxie Schmidt
Vice President, Principal Analyst,
Forrester Research
Laura Abbinante
Global IT Manager Marketing & Consumer,
Campari Group
Jarvis Macchi
Global Head of Social Media,
EssilorLuxottica
Giorgia Cenni
Responsabile Social Caring e Infomobility,
Trenitalia
Gianmarco Loreti
Managing Director,
Accenture Song
Alessandro Gallo
Country Manager Italy,
Sprinklr
Jessica La Duca
Solutions Consultant,
Sprinklr
Andrea Barri
Senior Solutions Consultant,
Sprinklr
Neil Harbisson
Cyborg Artist
Arrival and registration, coffee and beverages
Welcome Speech - Gianmarco Loreti, Managing Director, Accenture Song &
Alessandro Gallo, Country Manager Sprinklr Italy
What the coming collapse of the customer lifecycle means for CX - Dr. Maxie Schmidt, Vice President, Principal Analyst Forrester Research
A point of view - Paul Herman, SVP, Global Digital Transformation, Sprinklr
Generative AI at the heart of customer service - Andrea Barri & Jessica La Duca, Senior Solutions Consultant, Sprinklr
The Perfect CX Round table:
- Gianmarco Loreti, Managing Director - Accenture Song
- Laura Abbinante, Global IT Manager Marketing & Consumer - Campari Group
- Jarvis Macchi, Global Head of Social Media - EssilorLuxottica
- Giorgia Cenni, Responsabile Social Caring e Infomobility - Trenitalia
- Alessandro Gallo, Country Manager - Sprinklr Italy
The Renaissance of our Species - Neil Harbisson, Artist-Cyborg
CX Immersive Experience a tour into the ACIN’s CX Experience Rooms
CX Networking Aperitif with food & drinks and all our CX experts
FAQ
Attendance is free as the event is offered by Sprinklr in partnership with Accenture Song.
Thank you!
Thank you for your interest in attending CX Connect – Milan on September 28 with Sprinklr. We will review your registration request and confirm your registration shortly.
If you have any questions, feel free to contact us at events@sprinklr.com.
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