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CX Connect Paris

The Brilliance of
Generative AI in
Customer Service

CX Connect — a burst of experience, code and colour.

Watch on-demand Video now

04th July  I 12:00-5:00 PM CET
Fabrique Marais 
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The Multiplying Effect of AI on a Unified Platform 

With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions, contact centre leaders are caught between solving for efficiency and delivering legendary CX.

You’ve been leveraging AI for task automation, supercharged analytics, and even conversational chatbots. But generative AI
is now completely changing the game. You have the opportunity to unlock the possibilities for end-to-end automation of rote work and enable better human-machine collaboration and smarter insights for human-led decision-making — on a single, unified platform.

Come to CX Connect and learn actionable insights on how you can better leverage generative AI for a legendary customer experience.

Decode the Magic of Generative AI Together

Join the conversation with Sprinklr to uncover how you can evolve from legacy to legendary CX.

Alongside 80+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today.

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Meet the brilliant minds amongst you

Thomas Husson

Vice President, Principal Analyst
Forrester Research

Giovanni Tavani

Director, Global Customer Care, 

Benjamin Blanc

KPMG France

Simon Boulogne

Business Process and Product Owner
Toyota France

Manuella Cheklit

Director Customer & Marketing
Deloitte Digital

Ludovic Tran

Managing Director,
Accenture Song Lead for France

Olivier Métier

Vice President, Southern Europe

Philippe peter

Director, Specialists Europe

Neil Harbisson

Cyborg Artist

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01:00 pm - 01:50 pm

Arrival, registration and tuck into breakfast

01:50 pm - 02:00 pm

Welcome by Sprinklr 

02:00 pm - 02:20 pm

Olivier Métier, VP Southern Europe Sprinklr & Ludovic Tran, Managing Director Accenture Song

02:20 pm - 02:40 pm

Philippe Peter, Director Specialists Europe Sprinklr

02:40 pm - 03:10 pm

Thomas Husson - Vice President, Principal Analyst at Forrester Research

03:10 pm - 03:30 pm

Ice-cream break

03:30 pm - 04:00 pm

Panel Discussion with Simon Boulogne, Business Process & Product Owner Toyota France, Manuella Cheklit, Director Customer and Marketing Deloitte Digital

04:00 pm - 04:30 pm

Panel Discussion with Giovanni Tavani, Director Global Customer Care Mars, Benjamin Blanc, Director KPMG France & Sprinklr :

04:30 pm - 05:00 pm

Neil Harbisson, "The Renaissance of our Species"

05:00 pm - 06:30 pm

 Networking, cocktail, music & demos 🥂 Meet our partners Meta, X, formerly Twitter & TouchFlows

Paris Location


Attendance is completely free. The event is complimentary from Sprinklr.

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If you don’t know who we are or want to chat with one of our customer
experience experts, please contact us below.

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