CX Connect Paris
The Brilliance of
Generative AI in
Customer Service
CX Connect — a burst of experience, code and colour.
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The Multiplying Effect of AI on a Unified Platform
With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions, contact centre leaders are caught between solving for efficiency and delivering legendary CX.
You’ve been leveraging AI for task automation, supercharged analytics, and even conversational chatbots. But generative AI
is now completely changing the game. You have the opportunity to unlock the possibilities for end-to-end automation of rote work and enable better human-machine collaboration and smarter insights for human-led decision-making — on a single, unified platform.
Come to CX Connect and learn actionable insights on how you can better leverage generative AI for a legendary customer experience.
Decode the Magic of Generative AI Together
Join the conversation with Sprinklr to uncover how you can evolve from legacy to legendary CX.
Alongside 80+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today.
Meet the brilliant minds amongst you
Thomas Husson
Vice President, Principal Analyst
Forrester Research
Giovanni Tavani
Director, Global Customer Care,
Mars
Benjamin Blanc
Directeur
KPMG France
Simon Boulogne
Business Process and Product Owner
Toyota France
Manuella Cheklit
Director Customer & Marketing
Deloitte Digital
Ludovic Tran
Managing Director,
Accenture Song Lead for France
Olivier Métier
Vice President, Southern Europe
Sprinklr
Philippe peter
Director, Specialists Europe
Sprinklr
Neil Harbisson
Cyborg Artist
Arrival, registration and tuck into breakfast
Welcome by Sprinklr
Olivier Métier, VP Southern Europe Sprinklr & Ludovic Tran, Managing Director Accenture Song
Philippe Peter, Director Specialists Europe Sprinklr
Thomas Husson - Vice President, Principal Analyst at Forrester Research
Ice-cream break
Panel Discussion with Simon Boulogne, Business Process & Product Owner Toyota France, Manuella Cheklit, Director Customer and Marketing Deloitte Digital
Panel Discussion with Giovanni Tavani, Director Global Customer Care Mars, Benjamin Blanc, Director KPMG France & Sprinklr :
Neil Harbisson, "The Renaissance of our Species"
Networking, cocktail, music & demos 🥂 Meet our partners Meta, X, formerly Twitter & TouchFlows
FAQ
Attendance is completely free. The event is complimentary from Sprinklr.
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