" AI is driving a tectonic shift—putting more power than ever in the hands of customers. "
Summary
How is AI reshaping the future of customer experience, and what does the next wave of technology disruption mean for brands?
Join Amitabh Misra, CTO at Sprinklr, as he explores:
- The evolution from Gen AI to Agentic AI and its transformative impact on customer interactions
- Why e-commerce will become entirely conversational within the next five years
- How brands can deliver unified, omnichannel experiences across 40+ customer touchpoints
- The revolutionary approach to customer feedback that combines social listening with conversational surveys
- Strategic advice for CTOs on where to invest in AI technology and when to build vs. partner
Tune in to discover how Sprinklr's unified customer experience platform is enabling brands to create cohesive, personalized interactions at scale, and why the future of customer service lies in the seamless blend of AI efficiency and human intuition.
Episode Insights
Articles
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What Are AI Agents and Their Role in Modern Enterprises?
The 2025-26 workforce will blend humans with autonomous AI agents that plan, decide, and learn independently—far beyond today's assistive tools requiring constant direction. Here’s how to stay ahead of the curve.
Customer Experience Analytics: How to Analyze and Improve
In today's digital world, customers hold the power with alternatives just a tap away—making how your brand makes them feel at every interaction the true competitive advantage.
Customer Happiness: Proven Strategies to Delight and Retain Your Customers
Measuring customer happiness reveals how people feel about your brand during customer interactions—it's the emotional connection that turns buyers into loyal advocates. Here’s how.
What Are AI Agents and Their Role in Modern Enterprises?
The 2025-26 workforce will blend humans with autonomous AI agents that plan, decide, and learn independently—far beyond today's assistive tools requiring constant direction. Here’s how to stay ahead of the curve.
Customer Experience Analytics: How to Analyze and Improve
In today's digital world, customers hold the power with alternatives just a tap away—making how your brand makes them feel at every interaction the true competitive advantage.
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