Summary 

In this video, Walmart’s Director of Driver Experience and Strategy, Rafael Barragan, shares how real-time social data from Sprinklr helps teams detect issues before they escalate. By building an early warning system, Walmart compresses the time from issue discovery to resolution, empowering faster, smarter responses across the organization. 

Watch this video to learn: 

• How Sprinklr enables real-time detection of upstream issues 
• Why speed and coordination are critical to CX success 
• How public social data can reveal emerging trends before customers even reach out 

Tune in to see how Unified-CXM helps Walmart turn signals into solutions—before the phone even rings.