“AI is never the be-all and end-all of customer experience.”
Summary
How much AI is too much in customer experience, especially when companies aren't upfront about using it?
Gain insights from Brianna Langley as she shares nuggets of wisdom on:
- How to maintain the privacy of customer data
- Leveraging first-party data to drive business
- Crafting AI policies to foster customer trust
- The critical link between employee and customer experience
- Using human stories to boost marketing impact
Tune in for expert tips on building compelling brand narratives.
Episode Highlights
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