Contact Center Intelligence
75% of companies want more insight into improving CSAT scores. We deliver.
When contact center metrics are scattered across multiple databases, your teams can’t easily access the insights they need to improve agent performance and enhance customer experiences. Sprinklr Service provides a single point of truth for conversational analytics — with AI-powered, real-time insights on agent quality scores, products, processes, and performance.
Sprinklr is trusted by the world's biggest brands
Reduce contact center costs by up to 30%.
Sprinklr’s industry-leading AI engine analyzes contact center conversations to spot the top reasons why customers contact your brand and highlights the biggest opportunities for eliminating unnecessary contact.
Improve operational efficiency by 40%.
Sprinklr Service’s Contact Center Intelligence rates agent conversations by quality, compliance, and performance using the most advanced AI engine built for the enterprise — giving managers business-critical insights that reveal where and how to improve.
Increase CSAT scores by 200+% in less than a year.
Sprinklr Service analyzes your performance to identify tactics and responses that drive positive brand sentiment — insights you can leverage to adjust processes and create better customer experiences with both your agents and automated bots.
Why is a single database for channel interactions important?
Many enterprise contact centers use point solutions to manage different channels. But that forces internal teams to manage multiple reports in multiple interfaces; stitch together artificial “omnichannel” interfaces for agents; and build patchwork dashboards for supervisors and business leaders. These siloed solutions ultimately create more chaos than clarity or collaboration.
In contrast, the industry’s only unified customer experience management (Unified-CXM) platform seamlessly integrates 30+ digital channels on a single database. This brings data from all native channels together in one interface, without costly cross-system integrations. And with the industry’s most sophisticated AI engine, teams can streamline processes and deliver real-time insights that help agents create better customer experiences.
Experience true omnichannel reporting with Sprinklr Contact Center Intelligence.
Connect with our industry experts to discuss your goals and use cases.
Transform data from 30+ digital channels into actionable contact center insights.
Leverage insights on why customers are contacting you to reduce your contact center volume — and ensure overall improvements in your products and processes.
Monitor each agent’s performance and guide them to success.
Give supervisors full visibility into the cases their agents handle — and surface key insights (such as how many cases, which channels were used, and how the customers feel) to guide decisions on scheduling, coaching, and engagement strategies.
Validate business value with fully integrated dashboards.
Quantify the time savings gained from AI-powered agent tools, cases handled by conversational bots, and cases handled within the community.
How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care center.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.
Increasing engagement by 172%.
By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.
Get the Essential Guide to AI for Customer Service.
Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.
Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”
G2 Top 50 Products for Customer Service
“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”
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Manage customer service across 30+ digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimize your operations with automated speech and text analytics
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