Boost team productivity by upto 20% with Sprinklr’s supervisor console
Real-time monitoring of your team performanceMonitor and track volume trends, customer satisfaction, agent performance, and team utilization metrics across digital and voice channels in a centralized location.
View current status, assignments, backlogs, callbacks and realtime performance metrics of your agents across different queues.
Communicate with your teams to get things done fasterEngage with your team, collaborate, provide real time guidance, and share information on business and operational changes.
Real time intervention
Leverage the in-platform chat capability to have one on one interactions with agents to guide them, or form group chats to enable peer-to-peer learning and collaborative problem-solving
Increase operational efficiency of your teamManage your team schedule to ensure that your agents are energized and available throughout the day
Staffing & scheduling
Use AI audits to identify skill gap of agents, and then automatically assign relevant learning content to address those skill gaps.
Benefit from Sprinklr’s integrated service capabilitiesLeverage Omni-channel service functionalities to augment your live chat customer experience
Reporting & Analytics
Analytics and Reporting Comprehensive analytics and report builder to create custom dashboards to monitor your teams performance in real time across different queues and campaigns