Modern Care
Die weltweit erste Lösung für eine proaktive Digital-first-Customer-Experience.

Produkte von Modern Care entdecken

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service-Community

Aufbau und Verwaltung einer in Ihre Care-Strategie integrierten Online-Community

Live-Chat

Schnellere Antwort mit personalisiertem, datengesteuertem persönlichem Kundensupport

Conversational AI und Bots

Reduzieren Sie Kosten durch Automatisierung häufig gestellter Fragen mit Conversational AI-Bots

Kundencenter-Einblicke

KI-gestützte Echtzeitdaten und -einblicke für einen proaktiven Kundenservice

Kundencenter-Automatisierung

Automatisieren Sie Workflows und Prozesse – für eine bessere Erstlösungsquote

Agentenassistenz

Sofortige Analyse von Unterhaltungen sowie Anzeige von Vorhersagen, Vorschlägen und Hinweisen

Wissensdatenbank

Ermöglichen Sie Agenten und Kunden den direkten Zugang zu den benötigten Antworten

Modern Research
Treffen Sie fundierte Entscheidungen dank proaktiver, KI-gestützter Einblicke auf Grundlage vollständiger Customer Experience-Daten.

Produkte von Modern Research entdecken

Social Listening

Voice-of-Customer-Insights in Echtzeit auf digitalen und traditionellen Kanälen

Wettbewerbs-Insights und -Benchmarking

Analysieren Sie die Performance Ihrer Inhalte mit der von Wettbewerbern und führenden Marken

Product Insights

KI-Insights aus Bewertungen und Social Media: Wie Kunden über Ihre Produkte denken

Location Insights

Standortbasierte Echtzeitanalyse von Markenerlebnissen von Angesicht zu Angesicht

Visual Insights

Visuelle Intelligenz in Echtzeit für sinnvolle Verknüpfungen in der digitalen Welt

Media Monitoring und Analytics

Verknüpfen Sie Stories in Social Media und Nachrichten, um eine lückenlose Messung der Medienerfolge zu erhalten

Modern Research Lite

Beginnen Sie mit einer kostenlosen 30-tägigen Testversion für Social und Digital Listening. Keine Kreditkarte erforderlich.

Social Engagement & Sales
Liefern Sie ein positives Erlebnis, das Ihrer Markenpersönlichkeit entspricht – in allen digitalen Kanälen.

Produkte von Social Engagement & Sales entdecken

Social Publishing & Engagement

Planung, Verwaltung und Messung von Markeninhalten über mehr als 30 Kanäle von einer Plattform aus

Sprinklr Distributed

Verteilte Teams stellen markengerechte Social Media-Erfahrungen bereit

Conversational Commerce

Generieren Sie mehr Umsatz durch Social Media mit einer auf persönlichen Chats basierenden Commerce-Lösung

Bewertungen & Reviews

Umwandlung wertvoller Verbraucher-Insights in Conversion-fördernde Assets

Modern Marketing & Advertising
Bauen Sie einen guten Markenruf auf und schützen Sie diesen, indem Sie an jedem Punkt im Marketinglebenszyklus Maßnahmen ergreifen.

Produkte von Modern Marketing & Advertising entdecken

Kampagnenplanung und Content Marketing

Sparen Sie Zeit, managen Sie das Markenrisiko und steigern Sie den ROI mit KI-gestützten Insights

Marketinganalysen

Verschaffen Sie sich einen einheitlichen Überblick über die Kampagnenleistung auf über 30 Kanälen und Daten von Drittanbietern

Advocacy

Fördern, messen und optimieren Sie die Mitarbeiter-Advocacy für Ihre Marke in den sozialen Medien

Social Advertising

Steigerung Ihres ROAS, Förderung der Zusammenarbeit, Risikominderung und Vereinheitlichung des Reportings

Alle Produkte
31 Produkte. 4 stabile Produktsuiten. Alle auf der einzigen Unified-CXM-Plattform entwickelt.

Beliebte Anwendungsfälle

Kundenservice

Nahtloser Kundenservice auf über 30 digitalen Kanälen

Helpdesk

Mehr als 30 Kanäle für KI-gestützte Analysen, Vorhersagen und Vorschläge an einem Ort

Social Listening

Voice-of-Customer-Insights in Echtzeit auf digitalen und traditionellen Kanälen

Einheitlicher Service

Customer-Care-Verwaltung über mehr als 30 digitale Kanäle von einer KI-gesteuerten Plattform aus

Social Media-Automatisierung

Planung, Verwaltung und Messung von Markeninhalten über mehr als 30 Kanäle von einer Plattform aus

Online-Communitys

Helfen Sie Kunden, voneinander zu lernen, und reduzieren Sie die Arbeitsbelastung Ihrer Agenten

Social Suites

Konsolidierung aller Ihrer Social Media-Anforderungen in der einzigen einheitlichen Social Suite

Social Advertising

Steigerung Ihres ROAS, Förderung der Zusammenarbeit, Risikominderung und Vereinheitlichung des Reportings

Unified-CXM
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Newsroom
Karriere
Kultur & Talent
Investorenbeziehungen
Kontakt
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Events

Jetzt für kommende und on-demand Events anmelden

Suchen Sie nach On-Demand-Demos von Sprinklr? Klicken Sie hier.
Driving Change with Unified-CXM
ON DEMAND
Driving Change with Unified-CXM

Customers now have more channels than ever available to engage with brands... but they’re not any happier. Why?

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Every Second Counts: Digital Customer Care for Telecom
ON DEMAND
Every Second Counts: Digital Customer Care for Telecom

Register and attend this webinar to understand how the combined offerings of Microsoft, Twitter, and Sprinklr specifically enable telecom providers to rapidly respond to customer enquiries in a meaningful, discerning way.

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User Experience Upcoming Improvements — What’s New!
ON DEMAND
User Experience Upcoming Improvements — What’s New!

Sprinklr’s Product Design Leadership team will provide you with a sneak peek into the features and updates coming soon. Learn how these enhancements will improve your daily workflow, and empower your team to do your best work yet.

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Actions Powered by AI
ON DEMAND
Actions Powered by AI

Join this webinar to learn why Artificial Intelligence is the key to closing the gap between traditional customer engagement & modern customer expectations.

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The Re-Imagined Digital Customer Journey
ON DEMAND
The Re-Imagined Digital Customer Journey

Drive new sales and increase customer satisfaction by embracing new modern channels

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Capitalizing on the Latest Trends in Conversational Commerce
ON DEMAND
Capitalizing on the Latest Trends in Conversational Commerce

Sprinklr has partnered with Zach Mastromatto of Facebook to explore this business-critical trend, and identify key steps that can help your brand take full advantage.

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Tid til omtanke: Betænksom markedsføring
ON DEMAND
Tid til omtanke: Betænksom markedsføring

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The Acceleration of CRM to CXM in FinServ: Create a 365 View of Your Customers
ON DEMAND
The Acceleration of CRM to CXM in FinServ: Create a 365 View of Your Customers

Register and attend this webinar to understand how the combined offerings from Microsoft, VeriPark and Sprinklr specifically enables financial Institutions to accelerate their journey from CRM to CXM.

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How Emirates NBD and Sprinklr scale exceptional customer experience
ON DEMAND
How Emirates NBD and Sprinklr scale exceptional customer experience

Watch this session, originally presented at Forrester CX EMEA (November 2020), to learn how Emirates NBD has focused on Culture, Crisis Management

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AI-Driven Customer Experience in Asia: A Conversation with Forrester and Grab
ON DEMAND
AI-Driven Customer Experience in Asia: A Conversation with Forrester and Grab

In this exclusive conversation with Forrester and Grab, you’ll gain insight into how Grab leveraged data and technology during the pandemic.

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 How leading luxury brands leverage digital channels to better engage with their consumers
ON DEMAND
How leading luxury brands leverage digital channels to better engage with their consumers

With the closure of physical retail shops, retail brands have had to move away from in-store businesses to embrace the world of ecommerce.

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How Modern B2B Marketers Are Returning to Growth
ON DEMAND
How Modern B2B Marketers Are Returning to Growth

Join us as we discuss how marketers are pivoting their efforts to adapt to this new paradigm. Learn how they’re fueling their return to growth and optimizing their social channels to take advantage of this major shift toward digital.

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VIDEO: Key Takeaways from the Twitter Customer Care Report
ON DEMAND
VIDEO: Key Takeaways from the Twitter Customer Care Report

Sprinklr and Twitter partnered to analyze global customer care conversations on Twitter and create the inaugural report on best practices.

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WATCH NOW: Why Having A Cross-Channel View Is Critical To Your CX Transformation
ON DEMAND
WATCH NOW: Why Having A Cross-Channel View Is Critical To Your CX Transformation

We sat down with guest speaker Faith Adams, Senior Analyst at Forrester, to explore why having broader CX intelligence is key to delivering happy customers.

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How to Embrace the 4 Stages of Digital Care Maturity in Financial Services
ON DEMAND
How to Embrace the 4 Stages of Digital Care Maturity in Financial Services

Sprinklr can help. We have the unique ability to help anticipate and integrate each customer’s preferred interaction channel in a unified, secure and collaborative way that is fully powered by AI.

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How to Embrace the 4 Stages of Digital Care Maturity in Telecommunications
ON DEMAND
How to Embrace the 4 Stages of Digital Care Maturity in Telecommunications

Customers have moved to social channels to ask questions, look for help or raise concerns. In addition, the volume of engagement on these channels has increased dramatically.

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Product Launch Webinar: Sprinklr Sandbox Limitless Innovation Without The Risk
ON DEMAND
Product Launch Webinar: Sprinklr Sandbox Limitless Innovation Without The Risk

On August 12th we announced the newest product of our Modern CXM Platform — Sprinklr Sandbox.

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How to Harness the Power of Real CX: Life Beyond Customer Surveys
ON DEMAND
How to Harness the Power of Real CX: Life Beyond Customer Surveys

Grad Conn, Sprinklr’s Chief Experience & Marketing Officer, discusses the concept of modern CX and ways to harness unsolicited, real-time, insights at every juncture in the customer journey.

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Twitter & Sprinklr present: Deliver amazing customer care without upsetting your CFO
ON DEMAND
Twitter & Sprinklr present: Deliver amazing customer care without upsetting your CFO

Sprinklr to share proven strategies for embracing modern customer care without destroying the operational efficiency that CFOs and shareholders crave

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Make More Money with Your Advertising by Listening
ON DEMAND
Make More Money with Your Advertising by Listening

Hear from Kirill Gill, Sprinklr’s Master Solutions Consultant in Advertising, on the best ways to use listening and AI to create and deliver advertising that sells.

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 The Modern CMO presented by Sprinklr: How Brands Can Leverage the Millions of TikTok Users
ON DEMAND
The Modern CMO presented by Sprinklr: How Brands Can Leverage the Millions of TikTok Users

As the first API partner with TikTok supporting in-feed video ads, we’re here to help. Join us for a discussion with TikTok’s Oliver Silzer and Havas Media Group’s Tessa Kavanaugh, as we cover key factors to successfully advertising on TikTok

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Webinar: Why Customer Service Will Never Look the Same Again
ON DEMAND
Webinar: Why Customer Service Will Never Look the Same Again

In this 40 minute webinar, you’ll hear from guest speaker Ian Jacobs, Principal Analyst at Forrester, and Grad Conn, CXMO at Sprinklr, as they explore the change in customer expectations and what that means for customer care.

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Watch Now: Getting Digital Customer Experience (CX) Right Amid the Pandemic
ON DEMAND
Watch Now: Getting Digital Customer Experience (CX) Right Amid the Pandemic

In this 50 minute webinar, you’ll hear from guest speaker Rick Parrish, VP & Principal Analyst at Forrester, and Grad Conn, CXMO at Sprinklr, on the digital customer experience and the importance of communication nuances.

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Watch Now - Webinar: A Crisis Management Playbook for Modern Channels
ON DEMAND
Watch Now - Webinar: A Crisis Management Playbook for Modern Channels

In this 20-minute webinar you’ll get a playbook from Sprinklr’s VP of Product Marketing, Paul Herman, on how to handle a crisis on modern channels.

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Please Hold... All Representatives are Busy
ON DEMAND
Please Hold... All Representatives are Busy

Modern Care gives you the tools to turn Care into the new marketing by not only reacting to customer needs but anticipating them.

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On-demand Sprinklr webinar series: Artificial Intelligence for the Unified Front Office
ON DEMAND
On-demand Sprinklr webinar series: Artificial Intelligence for the Unified Front Office

A 6-part webinar series exploring how brands can use AI to increase revenue, reduce costs, and manage risk.

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Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesPlattformEducation ExperienceCitizen ExperienceSprinklr AISprinklr SandboxEntwicklerportal
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