Sprinklr Community Terms of Use

Welcome to the Sprinklr Community.  The Sprinklr Community is made up of customers, users, partners and employees of Sprinklr and serves as a platform for these Sprinklr customers, users, partners and employees to, among other things, discuss Sprinklr product know-how, receive support from others and share thoughts on best practices.

By using the Sprinklr Community, you agree to these Sprinklr Community Terms of Use and Sprinklr’s Privacy Policy (together, the “Terms of Use”) and these Terms of Use will govern and apply to your use of and activity in the Sprinklr Community.  Sprinklr respects your privacy, and we want you to understand how we may collect information about you and how that information may be used, maintained and, in some cases shared, as described in Sprinklr’s Privacy Policy.  If you do not agree to be bound by these Terms of Use, then you must not access or use the Sprinklr Community.  So long as you access and use the Sprinklr Community, these Terms of Use shall apply.  

We reserve the right to review and update these Terms of Use at any time and therefore we recommend that you periodically review these Terms of Use. Where appropriate or required by law, we will notify you about the new Terms of Use by posting appropriate notice within the Sprinklr Community. 

1. Access and Use

Pursuant to these Terms of Use, Sprinklr will provide you with access to use the Sprinklr Community. You agree that (i) you will comply with all applicable laws when accessing and using the Sprinklr Community and (ii) you will use the Sprinklr Community for its intended purpose only, and not for any other purpose, unless we explicitly agree, in writing, to such other use.   

You must review and by using the Sprinklr Community, you agree to follow the Sprinklr Community Guidelines, located on the About the Sprinklr Community page (“The Sprinklr Community Guidelines”).  The Sprinklr Community Guidelines are incorporated into these Terms of Use by reference, and we reserve the right to update the Sprinklr Community Guidelines at any time, in our sole discretion; therefore, we recommend that you periodically review the Sprinklr Community Guidelines.    

You represent and warrant to Sprinklr that (i) your use of the Sprinklr Community will not conflict with or cause you to violate or breach any of your existing agreements, (ii) you have sufficient rights to share the information that you shared on the Sprinklr Community and that anything you share will not violate or infringe the rights of a third party, including, but not limited to intellectual property rights, and/or privacy rights. 

You grant us the right to display, reproduce, disseminate and use the content that you add to the Sprinklr Community in connection with the Sprinklr Community.  We may edit, remove, or block any content and replies, in our sole discretion.  

2. Termination and Suspension

In our sole discretion, we may terminate your access to and/or suspend your access to the Sprinklr Community immediately: (i) if you violate these Terms of Use (including the Sprinklr Community Guidelines), and or (ii) if we determine that it is necessary to protect our interests, your interests, or the interests of our customers, users, partners, and employees.

3. Intellectual Property Rights

The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Sprinklr Community are registered and unregistered trademarks of Sprinklr, Inc. its affiliates and others.  Nothing contained on the Sprinklr Community should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Sprinklr Community, without the written permission of Sprinklr, Inc. or any third party that may own the trademark displayed on this Web Site.

Your misuse of the Trademarks displayed on the Sprinklr Community, or any other content on the Sprinklr Community, except as provided herein, is strictly prohibited. Any violation of these terms may result in post deletion and/or have an impact on your status as a Sprinklr Community user. 

Sprinkr retains all rights in and to the Sprinklr platform. Access to and use of the Sprinklr Community does not provide any rights to use the Sprinklr platform.  

These Terms of Use do not cover third-party websites accessed via our websites or the Sprinklr Community. Such third-party websites are governed by the terms applicable to your relationship with that third party, and Sprinklr accepts no responsibility or liability in respect of third-party websites.

4. Indemnification

You shall indemnify, defend and hold harmless Sprinklr and its affiliated companies from and against any losses, liabilities, costs, expenses (including reasonable attorneys’ fees and expenses), penalties, judgments, settlement amounts and damages incurred, arising from a claim, suit, action or proceeding brought against Sprinklr based on (i) your use of the Sprinklr Community, or (ii) your breach of the Terms of Use and/or Sprinklr Community Guidelines.  

The indemnification obligations herein are conditioned upon: (i) notice by Sprinklr of any claim for which indemnity is claimed promptly upon receiving notice of such claim; (ii) your complete control of the defense and settlement of the claim, provided that no settlement may be made without the consent of Sprinklr, such consent not to be unreasonably withheld or delayed; and (iii) reasonable cooperation by Sprinklr in the defense, as reasonably requested. 

5. Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SPRINKLR COMMUNITY, INCLUDING ALL FUNCTIONS THEREOF, IS PROVIDED ON AN "AS IS" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESS, IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION, ACCURACY OF CONTENT, NON-INFRINGEMENT, NON-INTERFERENCE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR THAT THE SPRINKLR COMMUNITY WILL BE UNINTERRUPTED, TIMELY OR ERROR-FREE.

IN NO EVENT SHALL SPRINKLR BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE SPRINKLR COMMUNITY, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS OR LOST SALES OR ANY OTHER MATTER RELATING TO THE SPRINKLR COMMUNITY.

IN NO EVENT SHALL THE TOTAL LIABILITY BY SPRINKLR TO YOU FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE), ARISING FROM THE SPRINKLR COMMUNITY, AND YOUR USE THEREOF, EXCEED, IN THE AGGREGATE, FIVE HUNDRED DOLLARS ($500).

6. Governing Law

These Terms of Use are governed by the laws of the State of New York, without reference to conflict of law principles. The parties irrevocably consent to the exclusive jurisdiction of the state or federal courts located in New York County, NY, over any suit, action or proceeding arising out of or relating to this Agreement. 

7. Notices

If you have any questions about these Terms of Use, please feel free to contact us at community@sprinklr.com.  For general notices, please send to Sprinklr, Inc. at 29 West 35th Street, 7th Floor, New York, NY 10001, Attention: Legal Department.  A copy shall also be sent to legal@sprinklr.com.