VOICE CUSTOMER SUPPORT
Voice support that elevates every customer moment
Add carrier-grade voice to Sprinklr Service with a global connectivity layer that enhances quality, removes complexity, and unifies every interaction on one AI-native platform.
TRUSTED BY THE WORLD’S MOST ICONIC BRANDS
Omnichannel support built for enterprise speed, reliability and scale
Deliver one seamless journey
Unify voice customer support across digital and social channels on one AI-native platform. Eliminate fragmented systems and vendor sprawl, providing agents a single console for every interaction and customers a consistent experience across touchpoints.
Remove complexity, boost efficiency
Elevate CX with high-quality voice customer support enabled by global coverage and enterprise-grade reliability. Reduce wait times, lower abandonment rates, and empower agents to deliver quality interactions that build trust and loyalty at scale.
Resolve faster, serve better
Transform service quality with near real-time call diagnostics and performance insights. Track mean opinion score (MOS) metrics, uncover patterns, and resolve issues quickly, so every conversation consistently meets your brand’s quality benchmarks.
Trusted by global brands. Chosen for real results.
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
“When you realize the potential that lies within Sprinklr, you unlock a new way of thinking about customer experience management."
Bianca Löwemann
Senior Innovation Manager
Read full story
Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales
“Sprinklr Service gave us the digital-first approach we needed. And Voice enables us to serve our customers even better, giving us access to traditional channels when a human touch is preferred.”
Yoshiaki Inoue
Chief of Honda ON
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Telefónica unified 11K agents on one platform and streamlined contact center operations across Latin America
“We are pleased to deepen our partnership with Sprinklr to accelerate our digital transformation goals while reducing infrastructure costs and, most importantly, increasing customer satisfaction.”
Christian Tavella
Customer Service Project Manager
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Digital Ajman elevates citizen experience with omnichannel, AI-native support
“Sprinklr became the place where everything comes together. Whether it’s a call, social media message or live chat through the AjmanOne app, everything is combined in one place now. This is where the Sprinklr system comes to life.”
Omar Alani
Marketing Specialist
Read full storyDeutsche Telekom rings in the future of CX with AI-powered CCaaS
“When you realize the potential that lies within Sprinklr, you unlock a new way of thinking about customer experience management."
Bianca Löwemann
Senior Innovation Manager
Read full storyHonda leveraged Sprinklr to deliver unified customer care in a new era of online car sales
“Sprinklr Service gave us the digital-first approach we needed. And Voice enables us to serve our customers even better, giving us access to traditional channels when a human touch is preferred.”
Yoshiaki Inoue
Chief of Honda ON
Read full storyTurn complexity into effortless voice experiences
Deploy quickly, manage easily, and deliver high-quality voice support your customers expect.
Global coverage
Strategically placed POPs minimize latency and maximize call resilience, delivering seamless voice experiences for customers worldwide.
Secure connectivity
Flexible internet options with TLS, VPN, or MPLS keep your voice network safe and aligned with your enterprise security standards.
BYOC support
Bring your own carrier and numbers to retain full control and flexibility without compromise.
Enterprise-grade reliability
Stringent SLAs and 4+ MOS scores ensure voice interactions are effortless and consistent.
Built-in recording and transcription
Capture every call for QA, coaching, and compliance, turning conversations into actionable insights and effective training material.
Near real-time diagnostics
Monitor call quality and other metrics in near real time to resolve issues quickly and keep every interaction on-brand.
Your entire contact center on one AI-native, unified platform
Create seamless omnichannel experiences, boost self-service, increase agent productivity, and unlock deep customer insights — all from an AI-native contact center platform.
Inbound Contact Center
Deliver support across 30+ voice, social and digital channels seamlessly with AI-powered routing, real-time agent assistance and unified customer context.
Outbound Contact Center
Power intelligent outreach campaigns across channels with predictive dialers, AI-driven targeting, and automated follow-ups — driving sales and proactive support.
Conversational IVR
Guide callers using natural, voice-based interactions instead of rigid menu trees. Automate intent recognition, collect context upfront, and seamlessly transfer complex queries to the right agent when needed.
AI-Powered Quality Management
Auto-evaluate every interaction with AI to generate agent insights across performance and compliance parameters. Power personalized coaching to drive continuous improvement.
Conversational Analytics
Analyze 100% of customer conversations across channels using AI to uncover actionable insights that improve customer experience and drive growth.
Service Command Center
Monitor real-time performance across your contact center with full visibility into key metrics through Sprinklr’s Service Command Center.
Achieve 210% ROI with Sprinklr Service
Enterprises using Sprinklr Service have achieved 210% ROI and realized $3.28 million in total benefits — in 3 years.
Frequently asked questions
VoiceConnect is Sprinklr's global voice connectivity layer for enterprise customer support. It enables organizations to deliver high-quality voice experiences within Sprinklr Service while benefiting from carrier-grade reliability, global coverage, built-in observability, and a unified customer experience across voice, digital, and social channels.
VoiceConnect helps organizations simplify voice operations while delivering higher-quality customer experiences. By unifying voice with digital and social interactions on a single platform, organizations can reduce operational complexity, improve agent productivity, maintain consistent service experiences across channels, and gain greater visibility into voice quality and performance. The result is a more connected customer journey and more efficient customer service operations at scale.
VoiceConnect unifies voice interactions with digital and social conversations on a single platform, allowing agents to access customer context across channels. This helps organizations deliver consistent experiences as customers move between messaging, voice, and other support channels.
Yes. VoiceConnect extends enterprise voice capabilities to support WhatsApp calling as part of a unified customer service experience. Organizations can manage inbound and outbound WhatsApp voice conversations alongside traditional voice channels while maintaining consistent routing, reporting, and agent workflows. Customers can also transition in app from WhatsApp messaging to a voice conversation when additional assistance is needed, helping create seamless, context-rich support journeys across channels.
Yes. VoiceConnect supports Bring Your Own Carrier (BYOC), supporting organizations that want to retain their existing carrier relationships and phone numbers while benefiting from Sprinklr's unified service platform.
VoiceConnect provides enterprise-grade voice infrastructure with global coverage, stringent service levels, near real-time diagnostics, and quality monitoring capabilities. Organizations can monitor call quality metrics, identify issues quickly, and maintain consistent customer experiences at scale.
VoiceConnect includes call recording and transcription capabilities that help organizations support quality assurance, agent coaching, compliance requirements, and operational improvement initiatives. Conversation data can also be used to generate insights that improve customer service outcomes over time.
VoiceConnect helps organizations deliver consistent voice experiences across regions through a global connectivity layer designed for enterprise scale. Strategically located points of presence (POPs) help minimize latency and improve call resilience, while flexible connectivity options support a variety of enterprise networking and security requirements. This enables organizations to deploy and manage voice operations globally while maintaining a consistent customer and agent experience.
Discover what carrier-grade voice can do for your enterprise support operations