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Create a Video Type Post in Advocacy

Video Type posts are the type of posts that contain a Video that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the video from the computer. How Media Type (Image/Video) Posts are Different from Link Type The most striking difference between a L

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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How to Use Fixed Time Intervals in Smart Ad Rotation Strategy Groups

Eliminate the daily, manual task of pausing/starting ad variants and save a lot of your time.You can manually set the time interval based on which you want to rotate your ads. Select the Frequency of Ad Rotation and the Number of Ads to be live simultaneously within each Ad Set. For every interval,

marketing

Knowledge Base Article

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Setting Up Smart Ad Rotation

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Sprinklr Extend Mobile App

Sprinklr Advocacy works seamlessly on all browsers (desktop, tablets, and mobile), Android applications as well as iOS applications. Importance of Advocacy Site within Mobile AppsUser Experience: When the application is accessible and fully functional across different platforms, users don't have to

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Import data through Data Pipeline

​Note: This is the legacy method and is no longer recommended. The preferred approach is to use Excel for importing leads. (Refer to the article to know more about Importing leads through excel ).This Article is only for reference for existing implementations leveraging Data Pipeline and supported f

Service

Knowledge Base Article

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Import profiles through Data Pipeline (Legacy)

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Standard Widgets in Project Analytics

OverviewWhen you first open Analytics for any Project, you will see 7 preset Standard Widgets. These include: Task Overview, Task by Status, Task by Priority, Assignee Overview, Average Task Completion Time, Completion Burn-up and Average Task Completion Time by Assignee. These Standard Widgets give

marketing

Knowledge Base Article

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Project Level Analytics

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Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Dependencies

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Campaign - Overview Tab

About the Overview TabNote: View Sub-Campaigns in a chronological order in the overview tab of the Campaigns - in descending order based on their creation dates. This provides a clearer and more organized view of the sub-campaigns, allowing you to seamlessly identify and prioritize the most recent o

campaign management

Overview Tab

marketing

Knowledge Base Article

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Introduction

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Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

Service

Knowledge Base Article

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Before you build

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How to Configure Smart Ad Rotation Strategy Groups

While creating a Strategy Group, you can configure Smart Ad Rotation for your ads. This allows you to run the best performing Ad Variants for the longest time. You can publish multiple Ad Variants for the same product promotion where you can see the best performing Ads in real-time and have more run

marketing

Knowledge Base Article

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Setting Up Smart Ad Rotation

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How to Favourite Filters and Lock Ads Dashboards

SummaryFor a reporting dashboard, you can lock a dashboard, preventing other users from making any changes to it directly. The other users will be able to see the defined filter parameters, but the filter will be disabled for editing. You can also mark certain filters as favourite to easily use them

marketing

Knowledge Base Article

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Dashboard

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Sharing and Scheduling in Advocacy

Enabling employee advocates to discover and share brand-compliant content is the core purpose of an advocacy tool and arguably its most crucial function. Sprinklr Advocacy excels in this regard with its Sharing and Resharing capability, allowing brands to distribute approved content within the advoc

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Crisis Manager

Crisis Manager is the place where all the created Crisis Projects are situated. It contains the Crisis Project information – Project Name, Brand, Industry, Project Tags, Project Type, Created Time and Modified Time.   Note: This feature is in Beta. To enable this feature, a Definition Partnership ag

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Outbound Rules

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Brief Template Actions

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Understanding Queue in Unified Routing

For every call that needs to be assigned to an agent, it needs to be routed through a queue in Unified routing. The Queue page is the landing page of Unified Routing where supervisors can view all the Work Queues that are created in the workspace and are used as a virtual container for storing unass

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Setting up Queues

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Highlight attribute categorization in insights phrase

In the Stream (aka Conversation Stream) widget, phrases related to a particular attribute category will be highlighted. To serve this purpose, we support two functionalities – Display relevant the phrases in the bold formattingDisplay the attribute hierarchy of phrasesDisplay the relevant phrases in

Insights

Display Attribute Hierarchy

Display Relevant Phrase

Knowledge Base Article

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Advanced Concepts

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About New Custom Field Editor

Custom Field Editor (Previous)Custom Field Editor (New)​​Improvements in the New Custom Field EditorEnhanced UI: Better segregation and grouping of the fields on UI.Ability to change the Field Type of Custom Fields from Multi to Single: ​Multi Select to Single Select Text Multi to TextWhenever a Mul

social

Knowledge Base Article

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Custom Fields

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What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

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Testing Bot Workflows

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Call Handling Configuration

Pre-requisite for configuring the Call Handling: Voice should be enabled for the environment and your user should have Assignment Engine: View, Edit and Manage Agent Voice permissions.​​​Business Use CaseIn a partner where voice is enabled, it is not necessary every user should be eligible to handle

Service

Knowledge Base Article

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Additional Use Cases

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Add widgets from the widget library

Sprinklr also has a Widget Library, which is a collection of pre-designed and pre-built widgets that can be added to a reporting dashboard with ease. These widgets are curated to address various use cases and can be customized to suit specific needs. By using a widget library, users can save time an

Insights

add widget from widget library

Widget Library

Add Widget

Knowledge Base Article

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Add widget via widget library