OMNICHANNEL CONTACT CENTER

Deliver 90%+ CSAT across all channels with an AI-powered contact center

Unify inbound and outbound interactions across social, digital, messaging and voice channels on a single platform.

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The world’s leading brands trust Sprinklr 

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Break silos to unify your customer experience

Customers expect prompt responses and instant resolutions. Organizations need to use a single system to preserve the flow of conversations and respond consistently across channels.

30+ channels. One AI-powered unified platform.

Sprinklr’s AI-powered Omnichannel Contact Center solution optimizes each step of your customer journey to maximize customer delight and reduce costs.

Engage customers on their preferred channels

Serve your customers and prospects on 30+ social, digital, messaging and voice channels while retaining complete conversation context. Sell proactively and intuitively with AI-powered omnichannel outbound journeys.
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WHY SPRINKLR

The power of a unified platform

Sprinklr’s Omnichannel Contact Center solution is built on a channel-less architecture that eliminates the boundaries between channels. With AI as the foundational layer, you can orchestrate cross-channel experiences that are truly omnichannel.

Off-the-shelf integrations

Make use of 50+ out-of-the-box integrations to help you get the most out of your investments.

Cloud interoperability

Transition to Sprinklr quickly and seamlessly with support for multiple hosting providers across GEOs, from Amazon Web Services and Google Cloud Platform to Microsoft Azure and more.

Flexible voice architecture

Bring Your Own Carrier (BYOC) or integrate with Sprinklr voice partners. We will handle the background work and facilitate the best call quality.

Build once, deploy anywhere

Eliminate the need to redeploy with reusable workflows that can be instantly deployed across 30+ channels and 100+ languages.

Do more with Sprinklr

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Inbound Voice
Simplify voice with hassle-free calls and empower your agents to provide delightful service
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Conversational AI
Drive sales, self-service and support with scalable generative-AI-powered bots.
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Conversational IVR
Enable self-serve with voice bots and route complex issues to live agents.
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Outbound Voice
Increase connect rates and campaign productivity with AI-powered dialers.
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Live Chat
Deliver prompt customer service and increase sales across all digital channels
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AI-powered quality management
Ensure quality and compliance, and drive personalized agent coaching.
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Big brands drive big impact with Sprinklr

7% reduction in costs

A leading global computer manufacturer cut costs by 7% by deflecting 13% of voice calls to social channels and using Conversational AI bots for automated responses.

50% increase in FCR

A leading bank in APAC reduced their AHT by 15% and improved FCR by 50% by consolidating 17 point solutions into one and deploying AI-powered bots across all channels easily.

10% increase in revenue

A global electronics manufacturer improved their revenue by 10% by enabling prospects to schedule demo appointments and conduct video calls through live chat.

Ready to learn more?

Explore what’s possible with Sprinklr.
Sign up for a personalized demo today.

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