CUSTOMER SELF-SERVICE

Deflect 50% more customers to self-service channels

Unify customer communities, knowledge bases, guided workflows and AI-powered bots to create a truly efficient self-service solution for your brand's needs.

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The world’s leading brands trust Sprinklr 

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Un-silo your tools to unlock true self-serve success

Brands make significant investments in self-service capabilities but end up with a siloed technology stack, leading to broken customer experiences. Your brand needs a truly unified self-service platform to create the frictionless journey customers want.

Every self-service capability on a unified platform
Sprinklr helps brands shift the maximum number of contacts from assisted to self-service channels by offering a unified self-service solution.
Automate responses to routine queries with virtual agents
Provide immediate answers to customer queries on social platforms, messaging channels and chat by deploying conversational AI bots in 100+ languages. Access a library of 250+ bot templates with industry-specific AI intent.
Automate responses to routine queries with virtual agents
WHY SPRINKLR

The power of a unified platform

Achieve self-service excellence with a user-centric, unified and AI-driven ecosystem that empowers both customers and your teams.
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Unified solution

Leverage the interconnected ecosystem of online communities, knowledge bases and conversational AI bots to ensure context retention across touchpoints.

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Truly omnichannel

Deploy self-service capabilities across channels, websites, apps and devices, and get insights across all of them by using Sprinklr AI.

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Seamless agent handover

Ensure seamless handovers to agents with retained context from conversations across self-service channels.

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No-code platform

100% brand customization with our easy-to-use no-code builders.

Do more with Sprinklr

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Conversational AI
Drive sales, self-service and support with scalable generative-AI-powered bots.
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Knowledge base
Provide ready-to-use answers and recommendations to agents and customers.
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Communities
Empower customers to engage, self-serve, collaborate and educate one another.
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Big brands drive big impact with Sprinklr

86% increase in deflection

A home security company improved the deflection to self-service channels by 86% by building a unified self-service forum that offered capabilities like a help center, knowledge base, community, bots and guided workflows.

10% improvement in CSAT

A global electronics company improved CSAT by 10% by leveraging guided workflows to streamline replacement or return requests. Chatbots dynamically used the knowledge base to troubleshoot product issues in real time. 

40+ workflows automated

A Latin American telecommunications company employed conversational AI bots to automate 48+ customer workflows, handling 60% of cases. This not only enhanced customer satisfaction but also significantly reduced costs. 

Ready to learn more?

Explore what’s possible with Sprinklr.
Sign up for a personalized demo today.

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