Improve CSAT by 30% with Sprinklr Digital Customer Service

Provide seamless experiences across 30+ digital channels. Use AI and automation to increase self-service, improve agent productivity and boost customer satisfaction.

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The world’s leading brands trust Sprinklr 

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Shift from point solutions to a unified digital contact center

Point solutions force customers to repeat their queries on multiple channels because agents lack a centralized customer view. A unified digital contact center helps your brand create seamless experiences from one platform.

One platform to serve all your customers

Unify 30+ digital channels on one platform and easily connect with your customers. Use AI to collect and enhance conversational and CRM data to create one holistic view of your customer.

Offer your agents a unified view of the customer

Give your agents a complete picture of your customers across 30+ channels in a single interface. Enable effortless integration with external systems, CRM tools and third-party to import essential case details.
Offer your agents a unified view of the customer

The power of a unified platform

Unlike fragmented point solutions, Sprinklr seamlessly unifies all digital channels using industry-leading AI, offering your customers a true channel-less experience.

Unified platform

Get a unified view of the customer and the ability to respond contextually across channels from a single screen.

Channel-less architecture

Access reusable workflows you can configure once and deploy across 30+ channels and 100+ languages.

Industry-leading AI

AI is the foundational layer of our architecture. Deploy unified AI models across all channels and use cases seamlessly.

Do more with Sprinklr

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Live Chat
Deliver prompt customer service and increase sales across all digital channels
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Conversational AI
Drive sales, self-service and support with scalable generative-AI-powered bots.
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Social Customer Service
Scale customer service across 25+ social channels

Big brands drive big impact with Sprinklr

7% reduction in cost

A global electronics company leveraged Digital Customer Service to shift 13% of all contacts from the phone to modern channels and achieved a 7% cost reduction.

95% responses in real-time

A leading logistics company answered 95% of customer queries on the real-time status of shipments and deliveries using conversational AI bots integrated with their delivery management system.

80% improvement in response rate

A global electronics company expanded the definition of customer service by adding channels like video, screen share and co-browsing and improved response rate by 80% using AI-powered Live Chat.

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Explore what’s possible with Sprinklr.
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