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Understand and manage customer feedback on store performance and proactively resolve issues

Gather real-time customer feedback at a local, regional and global level. Proactively fix issues, manage online reputation, drive business growth and enhance customer experience.
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The world's leading brands trust Sprinklr Insights 


Drive revenue and improve customer experience with insights from 20+ location-specific channels

Extensive source coverage for comprehensive feedback

Access 20+ location-based review sources, 1M+ websites and blogs, internal survey data and other owned data to exhaustively capture customer feedback.

Industry-best AI powered by patented capabilities

Employ pre-built AI models across 15+ industries and customize them for higher accuracy. Differentiate between feedback for your brand versus competitors with patented brand disambiguation.

Crisis management, collaboration and actionability

Receive automated alerts (even at an attribute level), manage crises from detection to monitoring and get actionable recommendations for mitigating dips in KPIs such as star ratings or CSAT.

Capture comprehensive omnichannel customer feedback across stores, locations and geographies

Access top location-based review sources, including industry leaders like Google, Expedia, TripAdvisor and Yelp, and capture feedback from millions of web sources.

Location Insights

Measure and improve customer experience with real-time actionable insights

Leverage industry-specific AI and NLP models to accurately monitor customer sentiment at local, regional and global levels. Drive even higher accuracy with business-specific models.

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Safeguard your brand reputation with timely crisis detection and proactive measures

Get complete crisis management coverage, including crisis detection, crisis monitoring and post-crisis reporting. Receive AI-powered alerts in real time for changes in key metrics such as star ratings.

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Outperform Competition 

Add custom fields and location URLs, and perform like-for-like comparisons with your competitors’ locations.

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