LOCATION INSIGHTS
Understand and manage customer feedback on store performance and proactively resolve issues
Gather real-time customer feedback at a local, regional and global level. Proactively fix issues, manage online reputation, drive business growth and enhance customer experience.
The world's leading brands trust Sprinklr Insights
Drive revenue and improve customer experience with insights from 20+ location-specific channels
Extensive source coverage for comprehensive feedback
Access 20+ location-based review sources, 1M+ websites and blogs, internal survey data and other owned data to exhaustively capture customer feedback.
Industry-best AI powered by patented capabilities
Employ pre-built AI models across 15+ industries and customize them for higher accuracy. Differentiate between feedback for your brand versus competitors with patented brand disambiguation.
Crisis management, collaboration and actionability
Receive automated alerts (even at an attribute level), manage crises from detection to monitoring and get actionable recommendations for mitigating dips in KPIs such as star ratings or CSAT.
Capture comprehensive omnichannel customer feedback across stores, locations and geographies
Access top location-based review sources, including industry leaders like Google, Expedia, TripAdvisor and Yelp, and capture feedback from millions of web sources.
Obtain complete historical data across all review sources to identify historical trends and themes and use these insights to benchmark performance.
Analyze owned data from surveys, CRM, CDP, internal systems and reports to get a complete view of customer feedback.
Measure and improve customer experience with real-time actionable insights
Leverage industry-specific AI and NLP models to accurately monitor customer sentiment at local, regional and global levels. Drive even higher accuracy with business-specific models.
Utilize patented brand-specific algorithms to clearly differentiate between feedback meant for your brand and feedback shared for your competitors.
Use out-of-the-box AI models in 9+ languages perfected by an in-house team of native language experts.
Safeguard your brand reputation with timely crisis detection and proactive measures
Get complete crisis management coverage, including crisis detection, crisis monitoring and post-crisis reporting. Receive AI-powered alerts in real time for changes in key metrics such as star ratings.
Monitor negative reviews that could adversely impact the overall ratings of your business location. Analyze social conversations, identify top themes, respond appropriately to negative reviews and protect your brand reputation.
Share intelligence and recommended actions with sales, operations, product and customer service teams to ensure proactive crisis mitigation and faster resolution of customer issues.
Outperform Competition
Add custom fields and location URLs, and perform like-for-like comparisons with your competitors’ locations.
Gain a competitive edge by identifying differentiators and gaps in your competitors’ locations. Develop positioning and promotional strategies to capitalize on new opportunities and maximize revenue.
Sprinklr resources
Several online retailers offered two-day delivery for my TV of choice, but there was a local store whose website claimed to have one in stock that very day.
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