PRODUCT INSIGHTS
Transform customer feedback from 500+ review sources into new business opportunities.
Consumers trust the voices of their peers above all others. That’s why Sprinklr Insights helps brands tap into product-specific insights across social channels, review sources, and offline survey data — so they can capture customer experience challenges in real time, and quickly capitalize on opportunities to boost revenue.
82%
of consumers check reviews before they buy.
Pew Research
Sprinklr is trusted by the world's biggest brands
Automatically turn data into real-time insights — and increase efficiency by more than 50%.
Sprinklr’s advanced NLP (natural language processing) automatically translates customer feedback on your product into actionable data — so your teams can spend less time analyzing data and more time building business.
Seamlessly integrate data from 30+ social channels and 500+ review sources for a unified view of customers.
As the only unified customer experience management (Unified-CXM) platform, Sprinklr captures trillions of data points from 30+ social channels, 500+ review domains worldwide, and offline survey data in one place — creating a true 360° view of your customers.
Identify 2-3X the insights and untapped opportunities — from the same data set.
Leverage the industry’s most advanced, proprietary AI engine to filter through oceans of unstructured data, identify unmet needs, and surface consumer suggestions your team can use to adapt and capitalize on changing customer preferences.
How can product research tools drive growth by enhancing customer experiences?
The incredible volume of unstructured, voice-of-customer data, user ratings, and consumer reviews spread across modern digital channels can be overwhelming for brands — keeping them from identifying the insights that drive better experiences.
Point solutions help teams capture this data, but they also add more chaos — siloing teams away from each other and the insights that inform data-driven decisions. That’s why many enterprises are looking for a unified platform that brings data from digital channels and in-house sources together in one place. This approach gives teams a 360º consumer view, helping them to address customer expectations and experiences in real time to reduce churn, increase revenue, and manage brand reputation.
Transform critical insights from millions of customer feedback data points into better customer experiences.
Connect with our experts to discuss your goals and explore how you can:
Listen to customer feedback in real time across 30+ digital channels and 500+ review sources.
Grow your business and increase revenue with AI-powered insights and competitive intelligence.
Fuel cross-functional collaboration while protecting your brand’s reputation.
Create better experiences across all touchpoints in the customer journey.
Analyze billions of data points across channels to identify what consumers like and dislike about your products and services. Product Insights goes beyond standard listening capabilities by identifying product attributes and categorizing them with a high degree of accuracy for your brand and competitors.
Capture product insights from data across 60+ verticals in 79 different languages.
Sprinklr captures verticalized insights from 60+ industry-specific NLP models to identify the topics that matter most to customers across the globe — and how they feel about them — creating opportunities to increase customer satisfaction in real time.
How the blowout salon pioneer increased customer experience scores by 58.5% across all locations.
Analyzing data from 135 DryBar locations
With locations across the U.S., Drybar was challenged to monitor and engage on all of the channels where customers discuss its brand, products, and locations.
Tracking customer sentiment in less time to save 104+ work days
Sprinklr Location Insights gave Drybar one unified system of record to capture real-time insights across modern social channels and public, review-based data sources.
Creating better experiences
Sprinklr helped Drybar transform unstructured data into actionable insights that drove engagement strategies which enhanced customer experiences nationwide.
Sprinklr Named a Leader in The Forrester Wave™: Social Suites, Q3 2021
Sprinklr is recognized as a Leader in Social Suites by Forrester Research, for the ability to deliver “across all social media needs at equal depth — listening, customer service, organic publishing, and advertising — plus some secondary social products like influencer management and employee advocacy.”
"Sprinklr Can Do It All"
“We leverage Sprinklr for general listening, benchmarking, and research, and then turn those insights into visualizations through the Display module. We also leverage Presentations to provide real-time updating reports for internal stakeholders. We're able to understand not only what's being said about us, but what our competitors are doing from content performance to their customer response times.”
- Review on TrustRadius
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