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PRODUCT INSIGHTS

Understand and manage customer feedback about your products in real time

Capture the voice of your customer across the product lifecycle.
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The world's leading brands trust Sprinklr Insights 

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Powerful. Comprehensive. Powered by Sprinklr AI and Generative AI.

Comprehensive customer feedback with industry-best source coverage

Historical review coverage across 900+ e-commerce websites, 30+ social and 5M+ web and traditional media channels with data from internal and owned channels. 

Granular insights powered by industry-leading AI models 

70+ verticalized AI and NLP models to capture industry-specific nuances. Boost accuracy and relevance of insights with fully customized, use-case-specific models.

Proactive crisis management, collaboration and actionability 

Complete crisis management, from crisis detection with smart alerts to monitoring and recommendations on containing dips in KPIs like CSAT.

Capture comprehensive omnichannel customer feedback on your products

Complete historical review coverage across 900+ e-commerce websites, including industry leaders like Amazon, Walmart, Flipkart, BestBuy, Home Depot, Target, etc.

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Measure and improve customer experience with real-time actionable insights

70+ industry-specific AI and NLP models to capture industry-specific nuances. Boost accuracy and relevance of insights with fully customized, use-case-specific models.

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Proactively detect crises and protect your online reputation

Identify unknown issues by monitoring reputation drivers. Leverage Smart Alerts to get automatically notified in real time when there are changes in metrics like experience score, star rating, sentiment etc.

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Outperform competition

Add custom fields, set up a product catalogue and perform comparisons against competitors’ products to identify top attributes and least-liked features.

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Sprinklr resources

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The Product Insights Playbook
How to transform customer feedback into actionable insights that can improve products — and make customers happier.
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