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Sprinklr Social: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Sprinklr Social

+1

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

RS
Implementing Proactive Outreach

Proactive outreach can significantly enhance the pre-sales experience for customers in virtual selling by addressing their needs and concerns before they even arise. It can be used to  run promotional campaigns and ads prompt users to revisit their abandoned carts notify users of upcoming offers sug

Service

Knowledge Base Article

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Proactive Customer Outreach

SH
Audience Stream widget

The Audience Stream widget is a tool that provides a consolidated view of audience profiles across various social media platforms. It displays a range of audience data such as social profile name, profile handle, profile bio, followers count, following count, posts count, and influencer score, depen

Insights

Audience Stream Widget

Knowledge Base Article

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Types of Widgets

RS
Co-browsing Recording​

Training and Quality Assurance, Compliance and Audit.​It serves purposes such as security monitoring, assessing agent performance, and deriving insights for improvement.  Enablement: To access and view these recordings in the Care Console, please reach out to support at tickets@sprinklr.com.

Service

Knowledge Base Article

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Co-browsing

SH
Campaign - Editorial Calendar Tab

From the Campaign details window, you can view the Editorial Calendar associated with the Campaign.About Editorial CalendarThe Editorial Calendar tab in the Campaign Details view has the same functionality as the Editorial Calendar but is filtered to only show planned content associated with the cam

Editorial Calendar

campaign management

marketing

Knowledge Base Article

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Introduction

SH
Unlocking the Power of CPaaS

In today's interconnected world, effective communication is vital for businesses to thrive. Imagine a technology that empowers organizations to enhance customer support, revolutionize marketing campaigns, transform telehealth services, and streamline logistics operations. That technology is Com

service channels- voice

Service

Knowledge Base Article

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Potential of Sprinklr Voice

RS
Best Practices for Windows User

Audio Settings in the system:  Navigate to System Settings--> Sound Settings, In the sound settings, select the output device. ​ ​In the output device,   If the selected device is a wired headphone, select the device directly and disconnect remaining Jabra devices/other headphones. ​If the select

Service

Knowledge Base Article

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Best Practices for Windows Users

RS
Create and Target Email Newsletter (Advocacy)

What are Email Newsletters? Email Newsletters act as a communication bridge. Through these, organizations can seamlessly relay timely updates, shareable content, and insights directly to their Advocates, ensuring they remain engaged and informed. Inclusions in Email Newsletters Trending/Latest posts

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

social

Knowledge Base Article

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Publishing on Instagram

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Add Task in Kanban View

OverviewThere are multiple ways to add Tasks in Kanban view in Project Management. The first method is using the Add Task button which you can learn more about here. Specifically for Kanban view, you can also add a Task by clicking the + icon on top of each Task stack. Add Task to Kanban Stacks1.

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

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Task Kanban View

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Triggering Call Controls via Guided Path

IntroductionCall Controls integrated within the Guided Path (GP) workflow allow agents to automate specific call-related actions. With pre-configured controls, agents can carry out tasks like transferring or conferencing calls with a single click that helps streamline interactions and cut down on re

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Triggering Call Controls Via Guided Path

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Circular Dependency Error

A Circular Dependency can occur when you try to create dependencies between Tasks that already depend on each other, either directly or indirectly, creating a loop. For example, if you have two Tasks with a pre-existing Dependency, you cannot create any other Dependency between them. Doing so would

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

Knowledge Base Article

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Dependencies

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Validation Screen - Voice Campaigns

OverviewThe Validation Screen for Voice Campaigns provides campaign managers and implementation teams with a proactive tool to identify configuration errors after creating a campaign. This feature helps prevent issues that may affect call connectivity and campaign performance by validating all confi

Service

Knowledge Base Article

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Validate Campaign Configurations

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SFTP Upload via External Sources to Create Audience Profile via Data Pipeline

​Note: This article is only for reference for existing implementations leveraging Data Pipeline and supported for maintenance only. For any new use cases related to Data Import, refer to Data Connector articles here.Before you BeginEnsure you have reviewed the articles on uploading files into audien

Service

Knowledge Base Article

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Audience Update via SFTP

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Inbound Supervisor Persona Overview

The Supervisor Console is a comprehensive monitoring tool that offers a holistic view of team performance. It empowers direct supervisors, managers, and heads of organizations to effectively manage and analyze key performance indicators (KPIs) across their entire call-centre organization. With the M

Service

Knowledge Base Article

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Overview of Simplified Supervisor Experience

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Setting Up AI for Routing

In today's fast-paced business landscape, delivering exceptional customer service is essential for success. AI-powered smart routing, such as Sprinklr’s Smart Pairing, is a game-changer in the world of customer support. This feature leverages customer data and AI algorithms to intelligently match un

Service

Knowledge Base Article

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Using AI in routing

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Creating and Managing Work Queues

For a case or call to be assigned by Unified Routing, it must be routed into one of the Work Queues present in Unified Routing from the Rule Engine / IVR. These queues created in UR become available in the Rule Engine / IVR from where cases/calls are diverted to the work queues. Work Queues act like

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Setting up Queues

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Add Attachments in Request Forms

While creating a request form, an additional component, Attachment is added which can be selected as a question type. This enables you to add attachments such as images, videos, and documents of various formats as supported within the Digital Asset Management.To add attachment component in Request F

marketing

Request Forms Overview

Request Management

Add Attachments in Request Forms

+1

Knowledge Base Article

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Request Form Builder

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Introducing Audience Conversation Insights

Deep dive on your audience’s evolving consumer preferences and capture direct product feedback via Audience Conversation Insights. In today's data-driven world, businesses and organizations have access to an abundance of information. One of the most valuable sources of knowledge lies in the conversa

Insights

Audience Conversation Insights Report

Audience Conversation Insights

Knowledge Base Article

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Followers Networks

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How to Create Automated Ad Campaigns in Sprinklr

Automated Campaigns in Sprinklr offer a revolutionary way to manage and deploy social ads, enhancing efficiency and collaboration for streamlined campaign creation and management. Seamlessly integrated with Google Sheets, this feature simplifies the process while providing comprehensive control over

Automated Ads

marketing

Knowledge Base Article

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Create & Manage Campaigns at Scale