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Agent Self-monitoring Reporting Dashboard (Inbound - Voice)

The Agent Self-monitoring Reporting Dashboard (Inbound) is a standard dashboard created for agents to provide a quick summary of an agent's inbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboard provi

Care Reporting

Service

Voice

Knowledge Base Article

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Standard Inbound Voice Dashboards

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Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Sprinklr Insights

26.1

Sprinklr Service

20.10

+2

Knowledge Base Article

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Detailed Report Glossary

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About the Google Analytics Ads Integration

Google Analytics Integration allows you to track key Google Analytics metrics and apply custom campaign parameters that can help you improve your marketing and campaign performance across different channels. In addition, this integration lets you analyze customer journeys and behavior in various seg

marketing

Knowledge Base Article

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Getting Started

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Case Queue Extract

The Case Queue Extract captures structured, time-bound records representing the movement of cases across case queues during their lifecycle - where each case queue represents various stages of the case. Each record reflects a discrete case queue session — beginning when a case is assigned to a parti

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Profile Blocklist

The Blocklist feature allows administrators to exclude specific profiles, emails, or phone numbers from receiving surveys. It provides a centralized UI where admins can add, edit, and remove blocklisted profiles. Once added, blocklisted profiles are automatically excluded from survey distribution, e

Insights

Knowledge Base Article

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Security Features

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Dynamic Workflow node for Voicebot

Note: This node is part of Sprinklr AI+. Enable this node by raising a support ticket at tickets@sprinklr.com.OverviewThe Dynamic Workflow Node(DWD) is a component in a chatbot's dialogue tree, designed to enhance the chatbot's conversational capabilities and create more human-like interac

Service

Knowledge Base Article

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Enhance your voicebot with AI+

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React Native - v11.0.0

Note: We have changed our package name from @sprinklr/chat-native-client to @sprinklrjs/chat-native-client1) Install Sprinklr messenger** Install Sprinklr messenger in your project using package manager (yarn/npm) as mentioned below:yarn:yarn add @sprinklrjs/chat-native-client@11.0.0npm:npm install

Service

Knowledge Base Article

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Older Versions

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How to Compose Ads Campaigns from Ads Manager Pivot

Compose campaigns from Ads Manager PivotFOLDER STRUCTUREAs per the docTAGS: Ads Pivot, Ads ManagerSUMMARYThis article will cover the advanced Build From Table capability which is a powerful tool that allows you to build iterations of Ad Sets and Ads by selecting components/assets from the Ads Pivot

marketing

Knowledge Base Article

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Functionalities

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Universal Search: Outbound Message Option

Universal Search supports searching by Outbound Messages. Outbound Messages can be searched by Outbound Post ID, Message ID, Channel, Account, Campaign, and by Author. Use this feature to review past outbound messages from anywhere within the Sprinklr platform. To Search Outbound Messages In

experience:space

Insights

social

product:marketing

+9

Knowledge Base Article

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Universal Search

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Ads Composer Roles & Permissions

This guide outlines the process of granting role-level permissions through your platform’s Governance Console. Proper role assignment is essential for managing user access effectively and ensuring security across your workspace or customer setup. This article provides step-by-step instructions on cr

marketing

Knowledge Base Article

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Getting Started

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Configure Add or Remove from Queues Node in Sprinklr IVR

The Add or Remove from Queues node allows cases to be dynamically placed into, or removed from, specific case queues during an IVR flow. This helps teams organize, route, and manage cases more efficiently based on real‑time IVR interactions. You can use this node to ensure the right cases are sent t

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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How to Setup Business Logic

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How does Single Sign On Work?

SSO, or Single Sign On capability, allows you to login easily into Sprinklr. We have already covered what it is and why it is relevant in this article. Here, in this article, we will cover details on how this capability works and what are the key elements behind its working. ​How SSO works?There are

social

Knowledge Base Article

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SSO

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Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

cloud:core

canned response

+8

Knowledge Base Article

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SMS

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Currency Field

The Currency field type allows you to enter an amount which is automatically transformed into a properly formatted currency.The article outlines the steps to create a Currency Field in Entity Studio. Creating a Currency Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, clic

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Standard PI Dimensions

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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Snapchat Ads Reporting Dimensions

Leverage this detailed list of all Snapchat dimensions available in Sprinklr's Ads Reporting to gain more insight into your Snapchat Ads. Given below is a list of all Snapchat dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown o

marketing

Knowledge Base Article

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Dimensions

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Schedule Adherence Report

The Schedule Adherence Report monitors agent compliance with their scheduled shifts and tasks, ensuring alignment with planned activities.When you create a new widget in a reporting dashboard using the Workforce Management data source, the Schedule Adherence Report appears under the Workforce Manage

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Detailed Report Glossary

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Reporting on Live Chat Button and Link Clicks

In Care Reporting, you can create a widget to view reporting on the total number of button clicks on Live Chat templates that you create in the Digital Asset Manager and the total number of link clicks that agents send. The buttons can be Text, URL, Phone Call, etc.Note:To learn more about getting t

Live Chat Templates

Sprinklr Live Chat

Care Reporting

Service

Knowledge Base Article

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Reporting on Live Chat

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Agent Announcement Report

The Agent Announcement Report enables supervisors to track and evaluate the effectiveness of their announcements through detailed reporting metrics. It provides insights such as the total number of users who read each announcement, average read time, acknowledgment rates, click-through rate (CTR), a

26.1

Sprinklr Service

Service

Updated Article

+1

Knowledge Base Article

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Detailed Report Glossary

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How to Create Facebook Custom Audiences

A custom audience allows you to find existing audiences among people who are on Facebook and target your ads. While creating a Facebook custom audience in Sprinklr, you can use sources such as websites, customer lists, or engagements on Facebook to create your audience.Choose the type of audience yo

marketing

Knowledge Base Article

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Create Custom Audience