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How to Create TikTok Custom Audiences

A Custom Audience lets you find people who have previously engaged with your business, ads, or website. This type of targeting is a powerful tool for re-marketing, reaching possible repeat customers, increasing your following, increasing app engagement, or creating lookalike audiences.In Sprinklr, y

marketing

Knowledge Base Article

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Create Custom Audience

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Snapchat Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Snapchat. For example, How to track which segment of your audience is performing bet

marketing

Knowledge Base Article

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Reporting & Analytics

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Adding a Wordpress account

Before you begin, please ensure that you have all the access tokens related to your WordPress Account. You will get all the information related to the access tokens from WordPress. To add a WordPress accountClick the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Li

marketing

wordpress

Knowledge Base Article

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Wordpress and Sprinklr Integration

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Best Practice Guide for Adding External APIs in Sprinklr

​To Get the OpenAPI SpecificationTipYou are required to convert a Postman collection to OpenAPI (JSON format).This section describes how to convert a Postman collection to the OpenAPI 3.0.0 standard that can then be utilized for the configuration of a Sprinklr External API.STEP 1: To Export the Post

Best Practices for External APIs

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Create and Assign Dynamic User Groups

Dynamic User Groups allow users within the same Task Queue to be grouped together in a single User Group. Create a Dynamic User Group Click the New Tab icon . Under Governance Console, select All Settings within Platform Setup. On the Platform Settings window, select User Groups within Man

experience:space

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release:N-A

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Knowledge Base Article

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Create and Assign Dynamic User Groups

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LinkedIn Ads Reporting Dimensions

Leverage this detailed list of all LinkedIn dimensions available in Sprinklr's Ads Reporting to gain more insight into your LinkedIn Ads. Given below is a list of all LinkedIn dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBrea

marketing

Knowledge Base Article

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Dimensions

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Using Record Forms in Guided Workflow

You can create a Guided Workflow to display the record form you created for the ticketing workflow to the agents. This is implemented using a Transition node in the Guided Workflow.PrerequisitesBefore you begin, ensure the following prerequisites are met:A record form exists. For steps, see Create R

Service

Knowledge Base Article

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Use Record Forms in Guided Workflow

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Team Monitoring Supervisor Dashboard - Inbound & Outbound

This report is at a Team Monitor (Supervisor) level providing details on Agent Login activity & Status time maintained. This includes call performance details at the team level.Team Hygiene(Agent Time Utilization) - This section details the Login-Logout activity, Status Assignment & Un-Assig

Care Reporting

Service

Knowledge Base Article

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Standard Inbound Voice Dashboards

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How Manage Bulk Ads Imports

Perform bulk imports and manage your imports from a single window.While Bulk Importing Ads, you can check the status of your import from the File Ads Import window. You can also find a wholesome configuration of different columns furnishing you with details such as the Import Id, File Url, Creation

marketing

Knowledge Base Article

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Getting Started

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Survey Summary Extract

This documentation outlines the extract capturing survey invitation activity associated with digital case interactions. The Survey Summary Extract provides event-level records reflecting each instance where a survey is sent in relation to a case, enabling accurate measurement of survey reach, respon

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Setting up a CFM Salesforce Connector

The out-of-the-box (OOTB) CFM Salesforce connector, found on the Sprinklr Integrations marketplace, enables you to connect your Salesforce account with Sprinklr for CFM-related purposes. This connector is designed to require only the most basic permissions, facilitating a quick and less intrusive in

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Setting Workflow Trigger Events

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Export Articles from Sprinklr Knowledge Base

This is a step-by-step guide on how to bulk import your existing content into Sprinklr Knowledge Base. To learn more about the automatic import process click here.Export ArticlesClick the New Tab icon. Under the Sprinklr Service tab, select Knowledge Base within Resolve.Hover over the Options icon a

Sprinklr Service

Knowledge Base

20.10

Service

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Knowledge Base Article

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Import and Export

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Reporting

Reporting on cases in Closed-Loop Feedback refers to the process of tracking, analysing, and visualising data related to customer feedback cases, from creation to resolution, to ensure accountability, continuous improvement, and customer satisfaction.Business Use CasesMeasure Effectiveness: Provides

Service

Knowledge Base Article

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Reporting

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System Action Elements

This article covers the following topics:Execute ActionCustom Field ActionsAdd or Remove from QueuesAdd NoteWork Queue PropertiesAssign CaseSet SkillsSet Priority RankAssign Agent ​These elements serve the purpose of performing actions, such as assignments, transfers, custom field updates, etc.

Service

Knowledge Base Article

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Guided Workflow Canvas

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Process Engine Reporting

Sprinklr’s Process Engine Analytics Data Source provides detailed visibility into the execution of voice case workflows. This data source powers reporting on how processes traverse nodes, the success or failure of each execution, and the time taken for execution, helping you optimize and troubleshoo

Service

Knowledge Base Article

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IVR Reporting

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Sprinklr Insights: 17.10 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a Product titl

17.10 Release

Modern Research 17.10 Features

Modern Research: 17.10 Capabilities and Enhancements

Knowledge Base Article

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v17.10 (November)

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Sprinklr Service: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

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Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Boolean Field

The article outlines the steps to create a Boolean Field in Entity Studio. Creating a Boolean Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desi

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Installing on Web

Live Chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably near the bottom of the p

Service

Knowledge Base Article

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Website Installation

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Pinterest V3 to V5 Migration - Functionality Changes

We would like to inform you about an important upgrade to the Pinterest API in Sprinklr. This upgrade involves transitioning from Pinterest v3 to v5.If you currently have Pinterest accounts added in Sprinklr, please be aware that as part of this change, you will need to re-add your Pinterest Account

social

Pinterest V3 to V5 Migration

Functionality Changes

Knowledge Base Article

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Setting up Pinterest account in Sprinklr