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Location Analysis widget

A Location Analysis Widget is a graphical representation of data that can be used to visualize the Location distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Location Analysis widgetTo plot a Location Analysis widget, you can use any exi

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Location Analysis Widget

Knowledge Base Article

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Types of Widgets

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Link Preview widget

The Link Preview widget is a data visualization tool used to display links in card format. It allows users to quickly view key information about a link without having to click on it, making it a useful tool to directly see which websites contribute more to the total dataset.The card typically displa

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Link Preview Widget

Knowledge Base Article

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Types of Widgets

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Language Analysis widget

A Language Analysis Widget is a graphical representation of data that can be used to visualize the Language distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Language Analysis widgetTo plot a Language Analysis widget, you can use any exi

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Language Analysis Widget

Knowledge Base Article

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Types of Widgets

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Text widget

The Text widget is a visualization widget that simply displays formatted text in a textbox form.The widget provides various standard formatting functionalities, including text formatting, Fonts, and the option to insert an image. It can be used to display a message or note on the dashboard.To create

Text Widget

Insights

Knowledge Base Article

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Types of Widgets

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Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

Service

Knowledge Base Article

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Audit Checklist Builder

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Tracking past assignments from reporting

Supervisors can use Sprinklr's powerful Care Reporting module for tracking details of any past assignment with respect to Agent or Work queue. In this article, we will learn about different reporting metrics and how to plot reporting widget for checking past assignments.Creating Past Assignment

Service

Knowledge Base Article

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Reporting

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Unified Platform and Cross-Products: 18.5 Capabilities and Enhancements

Unified Platform 18.5 release updates includes integration of new channels like JIRA and Snowflake, while the recent cross-product enhancements include Crisis & Alerts monitoring capabilities and other usability updates.

18.5 Release

18.5 Cross-Product Release Notes

18.5 Unified Platform Release Notes

18.5 Display and Presentations Release Notes

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Knowledge Base Article

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v18.5 Spring Release (May)

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Set up to Control Sprinklr Livechat Visibility using Salesforce Queue

While configuring the Live chat application, Sprinklr now leverages the option to associate a work queue from Salesforce, which can then be used to fetch the availability and capacity of agents from Salesforce and utilize that to control the visibility of the Sprinklr Live chat on the brand website.

marketing

Insights

social

Service

Knowledge Base Article

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Configure Salesforce Connector in Sprinklr Marketplace

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Add Posts from a Listening stream on Advocacy Site 

The integration of Listening streams within Advocacy enriches your content pool and provides an avenue for advocates to amplify their engagement. By seamlessly merging curated brand content with organic mentions, Advocacy becomes not only a platform for promotion but also a hub for meaningful intera

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

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Configuring Engagement Dashboard in Case Stream

Engagement dashboard within Sprinklr provides a way to manage your team's response workflows from organized dashboards. They allow you to create customized dashboards in which cases can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your team can view and tak

Service

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Create a Tiered approval

Organizations create specific approval processes to manage budgets and invoices, as well as creative and marketing initiatives. Approval processes and workflows help automate simple, repeatable tasks so that you can focus on the work that matters most. Here, we cover details regarding Tiered approva

Approval Workflow

Publishing - SES

social

approval

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Knowledge Base Article

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Approval workflows

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Inline Editable Table widget

Create an Inline Editable Table widget in Listening for quick actionability.Sprinklr provides you with the Inline Editable Table widget in Social Listening that allows you to make upfront, inline edits to widgets and filter, sort, search, and take bulk actions on the go, imparting quick actionabilit

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Inline Editable Table Widget

Knowledge Base Article

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Types of Widgets

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

social

Knowledge Base Article

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Advanced Capabilities

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View Sprinklr Link in Bio Performance in Distributed

This article provides you with the steps to view Sprinklr Link in Bio performance.Steps to view Sprinklr Link in Bio performanceLog in to the Distributed environment.In the Sprinklr Link in Bio window, hover over the Options icon and select View Sprinklr Link in Bio-Performance from the drop-down op

social

Link in Bio

Social - SES

Link in Bio Performance in Distributed

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Knowledge Base Article

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Engagement (Distributed User)

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Rule engine based journey triggers

In this article, you will learn how to create and deploy rules that will govern the entry and exit condition of a trigger-based journey.Setting up entry triggerEntry via Audience update ruleAn Audience Update rule can be set up in Sprinklr which will keep on checking the audience profiles in the sys

Service

Knowledge Base Article

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Journey Trigger Settings

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Track Channel Engagement on User's Posts

The Channel Engagement widgets give an overview of the performance of the content that is shared by the user on their social channels.  These widgets can help admins realize the amplified native engagement they are receiving on their brand campaigns by using Advocacy. These widgets can also help adm

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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About the AI+ Carousel Ad Copy Generator

Introduction In the realm of advertising and content creation, the ability to tell a captivating story can set your brand apart. Enter our feature: "Carousel Linked Stories with Custom Prompts" within the Ads Composer and Ads Creative Library. Designed for creative creators and content wri

marketing

Knowledge Base Article

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Sprinklr AI+

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Lead Rules (Contact Connectivity)

The Contact Connectivity feature helps businesses make better decisions about which leads to contact first. It uses historical call data in the system to calculate a lead’s connectivity, based on the connect rates of all phone numbers linked to that lead. Contact Connectivity Calculation: Automatica

Service

Knowledge Base Article

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Lead Rules

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Audience Stream widget

The Audience Stream widget is a tool that provides a consolidated view of audience profiles across various social media platforms. It displays a range of audience data such as social profile name, profile handle, profile bio, followers count, following count, posts count, and influencer score, depen

Insights

Audience Stream Widget

Knowledge Base Article

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Types of Widgets