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Live Chat Accessibility

Embracing "Passionate, Genuine Care" as our core value, we are committed to ensuring the accessibility of our products for everyone. That's why we've ensured that Sprinklr Live Chat supports WCAG 2.2 AA. What is Accessibility and why is it needed? Web accessibility is the practic

Service

Knowledge Base Article

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Accessibility

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How to Configure the Homepage with Custom Widgets

In this article, you learn to customize the widgets displayed on the home page of the Quality Manager persona app using the record page editor. You can select and configure the specific metrics and information most relevant to your roles and responsibilities.To Configure the HomepageClick the New Ta

Service

Knowledge Base Article

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Getting Started with Quality Management

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Validation Screen - Voice Campaigns

OverviewThe Validation Screen for Voice Campaigns provides campaign managers and implementation teams with a proactive tool to identify configuration errors after creating a campaign. This feature helps prevent issues that may affect call connectivity and campaign performance by validating all confi

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Knowledge Base Article

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Validate Campaign Configurations

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Share to Facebook in Advocacy

You can share Links, Images, and Videos (as posts, reels, albums, and stories) from the Sprinklr Extend mobile app to your Facebook personal profile. You can share it on your Facebook Feed or stories from the Extend app.  Advocates can even share Links, Images, and Videos (as posts, reels, albums) f

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Project Analytics

OverviewProject Analytics provide detailed insights into your Tasks at the Project level. You can use this feature to gain insights into task distribution across users and teams, analyze Project progress and identify trends affecting task progress. Managers can use Analytics to keep a bird’s eye vie

marketing

Knowledge Base Article

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Project Level Analytics

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Sprinklr Service: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Unified Platform & Cross-Products: 19.5 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Unified Platform & Cross-Products ​Sprinklr Marketing​​Sprinklr Insights

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

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Knowledge Base Article

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Tracking nature of calls

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Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

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Knowledge Base Article

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Audit Checklist Builder

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Troubleshooting and Best Practices

Unable to Access the Standard Quality Management Reporting DashboardIf you're unable to access the standard Quality Management Dashboard within the Quality Management (QM) persona, ensure that you have the appropriate permissions for it.Troubleshooting Incorrect Data in Lens Configured DrilldownsIf

Service

Knowledge Base Article

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Reporting

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Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

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Knowledge Base Article

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Configure Reporting

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Date Range filter on the Reporting dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In Reporting Dashboards, you have the ability to define the Date Range or duration to filter the results on the Dashboard to the data that falls in a specific date range. For example, on a dashboard, you want to check

Date Range Filters

Insights

Knowledge Base Article

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Date Range Filter

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Android - v12.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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X Dark Posts

This article will cover the capabilities of publishing and engaging on X Dark Posts. These dark posts don’t appear on a brand’s timeline but they can be very useful for promotion. What is X Dark Post?Dark posts are created when you create ads or use paid promotion. There are no organic dark posts be

social

Twitter

channel:twitter

Dark Post

Knowledge Base Article

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Advanced capabilities

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Android - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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iOS - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Minimum supported Xcode version is Xcode 16.1.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two me

Service

Knowledge Base Article

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Older Versions

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What are Skills and how to use them ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. A customer expects that his/her query should be sent to an agent who has adequate knowledge and experience to resolve the issue faced by the customer. Unified

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Knowledge Base Article

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Unified Routing Overview

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How Supervisors Manage Slot Requests

Supervisors can review agents’ slot requests on a request dashboard to approve or reject requests based on staffing needs.Navigate to the request dashboard in the WFM Module.Check the slot requests in different columns depending on the slot type.Click on the review button to approve or reject reques

Service

Knowledge Base Article

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Slot Management

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How to Create and Edit Dynamic Image Templates

​Combine graphics and texts to create beautiful and user-friendly creatives for your campaigns. Dynamic Image Template is an effective tool when it comes to creating personalized ads at scale. This tool gives you a platform where you can easily combine various graphics layers and dynamic information

marketing

Knowledge Base Article

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Create and edit Dynamic Image Template