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iOS - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (S

Service

Knowledge Base Article

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Older Versions

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iOS - v12.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

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Create and Publish YouTube Shorts from Sprinklr

Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Youtube Shorts and generate reporting for them. Publishing YouTube shorts is advantageous for brands in several ways. As a top video-sharing platform, it offers access to a vast audience. Shorts' short-form and shareable n

Publish YouTube Shorts from Sprinklr

YouTube Shorts

social

Publish YouTube Shorts

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Knowledge Base Article

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Publish on YouTube

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Create an Instagram Direct Message Column

Instagram Direct Message lets you send messages to one or more people. The direct messaging experience will be essentially the same through the browser as it is on the mobile app. You can chat with someone; you can also like a message, share photos from the desktop, and see the total number of unrea

social

Service

Knowledge Base Article

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Instagram posts

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Creating and Assigning Capacity Configuration to Agents

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams manage their resources efficiently and cater to customer queries proficiently and smoothly. In this article, you will learn about how unified routing helps you to manag

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Setting up Agent Capacity

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Android - v15.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.Compatibility RequirementsEnsure that your setup meets the requirements listed below:Category Requirement Supported Version SDK Versions Minimum Android SDK Version 24 T

Service

Knowledge Base Article

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Native 15.1.0

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Sprinklr Release v15.5.0 - May/June/July 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

May 2020 Patch Releases

New Capabilities and Enhancements

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release_note

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v15.5.0 (May/June/July)

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Lead Rules (Contact Connectivity)

The Contact Connectivity feature helps businesses make better decisions about which leads to contact first. It uses historical call data in the system to calculate a lead’s connectivity, based on the connect rates of all phone numbers linked to that lead. Contact Connectivity Calculation: Automatica

Service

Knowledge Base Article

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Lead Rules

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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Record Manager - An Overview

A Record Manager is a configurable, tabular interface used to display and manage records for a specific entity in a structured, user-friendly format. It acts as a central workspace where teams can view, filter, and act on entity data in real time—tailored to their specific business roles and workflo

Knowledge Base Article

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Record Manager - An Overview

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iOS 11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

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Managing User Details

How the user details features worksOnce you navigate to user details, you are able to see Overview, Permissions, Manage Signatures, Social Avatar, Notification Preferences and Security Settings.Navigate to User Details1. Login to your Sprinklr environment and click on your User Icon in the top right

social

Knowledge Base Article

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Advanced Capabilities

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Testing Lead Generation Forms for LinkedIn Ads

Lead gen forms are a feature designed to facilitate lead generation on LinkedIn Publishing. They are applicable only for the Lead Generation Objective on LinkedIn.  Users can publish a lead generation campaign as a draft without publishing an ad. This functionality is essential for usability improve

marketing

Knowledge Base Article

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Advanced Use Cases

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Sprinklr 17.1.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

17.1 Release Notes

17.1 Social Engagement & Sales Release Notes

17.1 New Capabilities

17.1 New Features

Knowledge Base Article

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v17.1.0 (January)

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Sprinklr Copilot for Marketing: Ads Reporting

The Sprinklr Copilot for Marketing: Ads Reporting is your AI-powered assistant that quickly transforms complex advertising data into instant, clear insights. It now includes chat interface that lets you ask queries about the data in your dashboard, and summarize key parameters from the dashboard to

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Add Corporate Account's Post on the Advocacy Site

Understanding Brand Posts/Corporate Account Posts Brand posts are strategic communications that a company shares on its official social media channels. These posts aim to align with the target audience and strengthen the brand's identity. They encompass announcements, product launches, and a va

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Survey Questions Types

You can add survey questions using different question types such as multiple-choice, rating scales, and open-ended questions, among others. This ensures that the survey questions are relevant to your target audience.​ The type of question you select will determine the way that your customers provide

Surveys

Service

Knowledge Base Article

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Survey Builder

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Why Social Accounts Disconnect in Sprinklr?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

social

Knowledge Base Article

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Channels

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Flutter - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

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Flutter - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion 35.Grad

Service

Knowledge Base Article

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Older Versions