Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Real-Time Agent Properties Report

The Real-Time Agent Properties Report offers an up-to-date view of agent attributes and configurations, including current status, skills, and proficiency levels, along with agent current state-status counts. It continuously tracks state-status changes, enabling supervisors to monitor updates for com

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Voice Queue Performance Extract

Voice Queue Performance Extract provide detailed, event‑level data about how interactions/ contacts move through queue for voice channels. These datasets capture contact level informations and break down metrics such as wait times, queue positions, transfers, routing decisions, and service levels fo

Sprinklr Insights

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Voice Data Extracts

RS
Number Field

The article outlines the steps to create a Number Field in Entity Studio. Creating a Number Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desire

New Article

26.4

Sprinklr Platform

Knowledge Base Article

 • 

Fields and Relationship

SH
Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

social

Knowledge Base Article

 • 

Getting Started - Facebook

RS
Agent Status Change Report

The Agent Status Change Report displays the precise times when agent statuses change and the duration spent on each status. It provides detailed insights into the total time an agent spends in each status and tracks how often and how many days an agent enters a particular status. This data is pivote

Service

Knowledge Base Article

 • 

Detailed Report Glossary

SH
How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

 • 

How to Setup Business Logic

RS
Best Practices in Setting Up Hierarchical Reporting

The best practices are listed below:Define the Organizational Hierarchy ClearlyMap Out Levels: Start by defining the levels of hierarchy (for example, Organization > Region > Store > Team). Make sure these levels correspond to your organizational framework. Make sure there is a distinct col

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Hierarchical Reporting

SH
Outbound IVR with Agent Dialer

Outbound IVR dialers are the dialers in which Customer is dialed and directed to the IVR. Customers can navigate through the Menu and can check relevant information depending upon the options available and can connect with an Agent as wellConfiguration of Outbound IVR with Agent DialerOutbound IVR w

Service

Knowledge Base Article

 • 

Dialers

RS
Schedule Conformance Report

The Schedule Conformance Report provides details to the workforce managers to track agents' compliance with their activities during their daily shifts.When you create a new widget in a reporting dashboard using the Workforce Management data source, the Schedule Conformance Report appears under

Service

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Data Onboarding Using FTP

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time FTP configuration to import any amount of data. For recurring uploads, automation can be set up to push th

experience:space

Importing Profiles

Data Onboarding Using FTP

FTP

+7

Knowledge Base Article

 • 

Integration Guides

SH
Add an ITS Account

In Sprinklr, you have the option to add an ITS account to facilitate outbound messages. With this feature, you can conveniently send SMS messages to a large number of recipients.Key FeaturesFeatureSupportAre link publishing supported?Yes, they are supported and displayed as text.Does it support emoj

Service

Knowledge Base Article

 • 

ITS

SH
Add a WeChat Third Party Account

Adding a WeChat Third Party account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.To learn more about getting this capability enabled in your environment, please work with your Success Manager. In

experience:space

article:howto

channel:wechat

WeChat Third Party Account

+8

Knowledge Base Article

 • 

Setting up Wechat in Sprinklr

RS
Add SSO as a Screener Question in Advocacy

With SSO setup, your employees are able to access advocacy platforms, but as a brand, there is no way for you to own user categorization that drives content visibility. So if you want to classify users into certain content categories, there is no way to do so. Going forward, you will be able to cate

Advocacy - SES

social

SSO as a Screener Question

Social - SES

Knowledge Base Article

 • 

Enablements

RS
How to Create Alerts for Macro Addition, Deletion and Updation

The Alert Manager now includes a new Macro alert type, giving you real-time visibility into important Macro-level changes. These alerts help improve governance, security, and transparency across your workspace.Macro Events That Trigger AlertsMacro alerts are triggered when a Macro is:CreatedUpdated

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

 • 

Alert Management

RS
Time Off Request Report

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patt

Sprinklr Service

Service

Updated Article

26.4.1

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Sprinklr v15.5.0 – Sprinklr Service Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

New Capabilities and Enhancements

15.4.5 Release

Modern Care Capabilities and Enhancements

+9

release_note

 • 

v15.5.0 (July)

RS
Configuring Genesys Standard Connector for Voice

The Genesys PureCloud Connector for Voice integrates the Genesys Cloud platform with Sprinklr's unified customer experience management system. Using the Genesys connector you can import Voice cases into the Sprinklr platform. This provides enablement to manage voice interactions and provide seamless

marketing

Insights

social

Service

Knowledge Base Article

 • 

List of Supported Connector Types

RS
Evaluation Report

The Evaluation Report offers an in-depth overview of evaluations conducted by auditors. It includes detailed audit-level information, such as the total number of checklist responses, profiles of the users performing the evaluations, key timestamps throughout the evaluation process and a breakdown of

Service

Knowledge Base Article

 • 

Detailed Report Glossary

SH
How to Schedule/Reschedule a Callback for Customer from ACW

Sprinklr offers a powerful feature that allows brands to provide their agent with the ability to schedule callbacks for the customer. This feature comes in handy when customers want follow-up calls. In this knowledge base article, we will guide you through the setup process for the scheduling callba

Service

Knowledge Base Article

 • 

Schedule a callback for customer

RS
Channel Custom Properties

The Channel Custom Properties Report offers a brief summary of user interactions in live chat, highlighting important details such as the browser, device type, and the website where the conversation began. It also includes the user's location, preferred language, and time zone.The report also p

Service

Knowledge Base Article

 • 

Detailed Report Glossary