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Pinterest V3 to V5 Migration - Functionality Changes

We would like to inform you about an important upgrade to the Pinterest API in Sprinklr. This upgrade involves transitioning from Pinterest v3 to v5.If you currently have Pinterest accounts added in Sprinklr, please be aware that as part of this change, you will need to re-add your Pinterest Account

social

Pinterest V3 to V5 Migration

Functionality Changes

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Ozonetel Infrastructure Options

In today's digital age, delivering exceptional customer experiences requires efficient and effective communication channels. Sprinklr understands the importance of voice interactions in fostering meaningful connections. Sprinklr enables businesses to leverage powerful Voice Infrastructure conne

service channels - voice

Service

Knowledge Base Article

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Ozonetel

RS
Rich Text Field

The article outlines the steps to create a Rich Text Field in Entity Studio. Creating a Rich Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Manual Dialer

Business use caseTo provide users the ability to manually call customers by dialing the numbers from various parts of the Sprinklr platform.Sprinklr solutionApart from the predictive and preview dialer, Sprinklr provides many dialer configurations, out of which there is a dialer called manual dialer

26.1

Sprinklr Service

Manual Dialer

Service

+2

Knowledge Base Article

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Dialers

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Sprinklr Release v15.9.0 - August/September 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Sprinklr Patch Release

Post 15.5 Patch Release

New Capabilities and Enhancements

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release_note

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v15.9.0 (August/September)

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Add a Telegram Proxy (Corezoid) Account (Limited Availability)

Corezoid is an Actor Engine that lets you build, host, and run algorithms of any complexity in the cloud: chatbots, communication scenarios, CRM functionality, client support, omnichannel marketing campaigns, hardware monitoring, anti-fraud solutions, financial management tools, and so on.On Sprinkl

social

Knowledge Base Article

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Telegram Proxy (Corezoid)

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Self Monitoring - Digital

Self-Monitoring – Digital report helps agents to track and assess the time spent on digital interactions, including emails, chats, or social media messages. This helps evaluate performance, manage efficiency, and ensure agents are effectively handling digital customer inquiries. Scenarios in which S

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Importing Stats Files Automatically Using S3

SUMMARYThis article covers how to automatically import files in stats import using amazon S3 after a template has been created.Automatically import external data using Amazon S3In the stat import template, slide the Toggle icon alongside select setup Amazon S3Note:Sprinklr will automatically import

marketing

Knowledge Base Article

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Setting Up Stats Import

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Overview of Ads Naming Conventions

To streamline the advertising creation process that involves multiple teams, agencies, and stakeholders, it's crucial to have a consistent naming convention. This will reduce the risk of duplication and improve the efficiency of running campaigns.​Sprinklr offers a solution by automating the naming

marketing

Advertising

Knowledge Base Article

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Overview

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Government Entity Onboarding for WhatsApp Channel

Government entities can be onboarded to the WhatsApp Business channel through a structured process that ensures authenticity and compliance. They are required to complete an additional approval process to ensure compliance with Meta’s government use policies.High-level Steps Procure a valid phone nu

Knowledge Base Article

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WhatsApp Account Addition

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Trustpilot capabilities and limitations

Sprinklr supports a number of engagement and reporting capabilities for Trustpilot after you link your Trustpilot account through Sprinklr. You can engage and respond to service ratings and reviews on Trustpilot in real-time. Trustpilot only shows one reply per review, so if you write several replie

trustpilot

reviews

channels

social

+1

Knowledge Base Article

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Trustpilot

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Snapchat Reminder Ads

Snapchat Reminder Ads extend standard Snap Ads by letting advertisers promote scheduled events such as movie releases, product launches, and promotional events. Users can tap the Remind Me CTA to set a reminder and receive push notifications leading up to the event, helping you drive

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Concurrency Extract

This extract captures agent activity at an aggregated time‑slice level, where each row represents a unique combination of an agent and a defined date interval (such as daily, weekly, or hourly depending on configuration). It provides visibility into how agents manage multiple case assignments simult

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Reschedule Call Back Node

​The Reschedule Callback Node in Guided Workflows allows agents to modify the timing of a previously scheduled callback, offering flexibility to adjust appointments as needed. This feature ensures that users can still receive timely assistance, even if circumstances change after the original schedul

Service

Knowledge Base Article

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Guided Workflow Canvas

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Setup Gamification Criteria with Points and Badges in Advocacy

Gamification, the strategic integration of game mechanics into Advocacy, aims to elevate user engagement, adoption, and loyalty within the platform. Advocacy sites house an extensive array of content tailored for employee sharing.  Brands leverage this content sharing to amplify their brand's s

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Snapchat Pixels

Snap Pixel is a tool that enables advertisers to measure the effectiveness of their campaigns in driving customer actions across multiple devices. It is a small piece of JavaScript code that can be easily installed on your website. What can the Snap Pixel do for you?With Snap Pixel, you can track ho

marketing

Knowledge Base Article

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Snapchat Pixel

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Select Metrics and Dimensions

Reporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their content is perform

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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About Smart Audience Engine Data Collection

In the Smart Audience Engine, Data Collection allows you to link customer data sources like websites, mobile apps, email services, eCommerce engines, and more to Sprinklr quickly and easily. You can configure connector settings like API rate limiting, access rights, and more.Use of this feature

experience:space

social dmp

Insights

release:N-A

+10

Knowledge Base Article

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Integration Guides

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How to Add Notes in Dialog tree

OverviewThe Sprinklr chatbot builder includes a node that allows you to add a note to a case or profile or message. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional details, o

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Import External Content to Sprinklr Knowledge Base (CSV Import)

This is a step-by-step guide on how to bulk import your existing content into the Sprinklr Knowledge Base. To learn more about the automatic import process, click here.To Import ArticlesIf you want to import a set of articles into the Sprinklr knowledge base, create a CSV file.1. Click the New Tab i

Sprinklr Service

Knowledge Base

20.10

Service

+1

Knowledge Base Article

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Import and Export