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Sprinklr Service: 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Modern Care

Post 17.4 Patch Changes

release_note

 • 

v17.7.0 (July)

RS
Sprinklr Marketing: 20.10 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.10 Release (26th Sep '25 Onwards)

SH
YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged

social

Knowledge Base Article

 • 

Report on YouTube activities

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Sprinklr Live Chat Builder

Sprinklr Live Chat is a tool that you can use to enhance your brand's online customer service experience. It is powered by bots to answer the simple queries of your customers. You and your customers will also be able to exchange images, videos, and documents. This fast and lightweight live chat can

Sprinklr Live Chat

Service

Knowledge Base Article

 • 

Create Live Chat Application

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

 • 

YouTube Video Insights

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Take Inputs within Screen

In a guided workflow, you can easily gather input from the user by utilizing input components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the accuracy of the data collected

Service

Knowledge Base Article

 • 

Creating a Guided Workflow

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Gather Customer Responses through Voice IVR

​The "Gather customer response" node enables you to take input from the customer. This node is used when you want to take different paths/ actions for different use cases in the IVR. Use cases of Gather Customer Response nodeTo take different actions based on different user inputs. For example - “Pr

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

 • 

Setup Brand Communication and Take Customer Input

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Sprinklr Marketing: 20.2 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2 Release (4th Feb '25 Onwards)

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Conditions applicable with queue rules

Queue Rules allow you to apply actions to messages and profiles when they enter a Queue (or according to the Rule's Trigger). Queue Rules are run on messages at the time that a message enters a Queue. Queue rules necessarily require a trigger to run. They can be run via automatic triggers or ca

experience:space

cloud:core

Queue Actions

queue rules

+7

Knowledge Base Article

 • 

Queue rules

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Data Collection: Validation Rules

You can use validation rules in Data Collection, the Sprinklr Service module used to import and manage lead files, to ensure that only accurate and complete lead records are added to Sprinklr. These rules help prevent invalid or incomplete data, such as incorrect phone numbers, malformed email addre

26.1

Importing Profiles

Sprinklr Service

Service

+2

Knowledge Base Article

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Validation Rules

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Create Community

With Sprinklr Communities, you can create an environment where you as a brand can engage with customers directly and where customers can interact with each other in order to resolve issues, provide product feedback to internal teams, and help to reduce churn with initiatives focused on customer bran

Sprinklr Service

20.10

Service

26.1.1

+2

Knowledge Base Article

 • 

Customize your Community

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SIP Trunk

A SIP trunk is a virtual connection that enables businesses to make and receive voice calls over the internet using the Session Initiation Protocol (SIP), replacing traditional phone lines. It links a Public Switched Telephone Network (PSTN) carrier or Session Border Controller (SBC) with Sprinklr,

Sprinklr Service

New Article

20.10

Service

+1

Knowledge Base Article

 • 

SIP Trunk

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Manage Accounts

Once you add an account within Sprinklr, you can view and edit your account details, add web analytics to your saved account, and deactivate/reactivate or remove the account permanently. Sprinklr supports over twenty-eight social channels. You can add an account from Account

marketing

Insights

social

Manage Accounts

+2

Knowledge Base Article

 • 

Account

RS
Configuring Triggers

This article is a product configuration guide. It walks step‑by‑step through the trigger configuration interface and explains what each field does, using simple examples.​Accessing Triggers in Entity Studio : Access Entity Manager from the Entity Studio tab.Click Standard or Custom on the Entity Man

Knowledge Base Article

 • 

Triggers

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Sprinklr Marketing : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.10 Release

Modern Marketing & Advertising: 17.10 Capabilities and Enhancements

release_note

 • 

v17.10 (November)

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Create and Use Meta Lead Forms

Lead ads allow you to find people who may be interested in your products or services and collect information from them. You can create Facebook Lead Forms in Sprinklr Marketing (Ads) to customize and capture information that is important to your business. You will also be able to grow inbound inquir

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Facebook Ad Formats

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Sprinklr Service: 20.2 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2 Release (4th Feb '25 Onwards)

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Compose X Ads

Leverage the Sprinklr Ads Composer to compose X ad campaigns and attract more traffic from your posts.Advertising on X using Sprinklr Marketing (Ads) makes it easy to maximize the effectiveness of your advertising program. It allows you to automate campaign optimization, reduce costs, and achieve ef

26.1

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

 • 

Publish Twitter Ads

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Reporting on Surveys

How you can leverage Care reporting to analyze and organize the main findings of your customer care surveys and identify key areas of improvement. With reporting, you can measure customer satisfaction and provide actionable insights for business development.Sprinklr supports reporting for customer c

Service

Knowledge Base Article

 • 

Module Wise Use Cases

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Sprinklr Release v16.4.0 - March/April New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

March 2021 Patch Releases

Sprinklr Release v16.4.0

+6

release_note

 • 

v16.4.0 (March/April)