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Android

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating WebView and Adding Live Chat URL Before you begin: WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_1866

Service

Knowledge Base Article

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Webview

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Stats Imports FAQs

Q: Can I use a custom field or any other dimension as a unique identifier?A: No, currently only a few specific fields are supported as a unique identifiers. Sprinklr will map data only if one of these fields is available in the file.Given below are the unique identifiersCampaign IdAd Set IdAd Channe

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Grammar Model

The Grammar Model assesses the grammatical correctness of agent messages and identifies any grammatical and spelling errors within the entire case conversation.By default, the Grammar category is assigned a score of 100. However, scoring logic is customized to deduct scores for each instance of gram

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Agent Quality Models

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Archive Projects

OverviewYou can archive a Project that has been completed, deferred or canceled. This puts the Project in an archive without deleting it so you can restore or refer to it at a later date. You must be the owner of a Project to archive it. Archive a Project1. Navigate to the Portfolios window. Locate

PM_PORTFOLIOS_2

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Manage Projects

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How to view scheduled callbacks

Supervisors and agents can leverage the Callback Manager to monitor the callbacks scheduled by the agents or to reschedule the call if required. Once the callbacks are scheduled, the agents and supervisors can view them along with other critical information such as State of Callback, Case number, et

Service

Knowledge Base Article

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Callback Use Cases

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Data Masking​

Enhance data security by masking selected fields during co-browsing sessions ensuring agents won’t be able to see masked data on the website​. ​Note: Data masking is not applied in Device sharing mode, where the agent can see user's entire screen. Enablement: To enable this, please share a list

Service

Knowledge Base Article

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Co-browsing

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Govern Sprinklr Live chat Visibility from Salesforce

The Challenge:Sprinklr Live Chat is a real-time messaging interface that allows customers to interact with brands. It is commonly deployed on websites but can also be used on mobile applications, blogs, forums, and other platforms. However, the availability of the Sprinklr Live chat icon on websites

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

Service

Knowledge Base Article

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Before you build

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What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

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Testing Bot Workflows

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Sharing and Scheduling in Advocacy

Enabling employee advocates to discover and share brand-compliant content is the core purpose of an advocacy tool and arguably its most crucial function. Sprinklr Advocacy excels in this regard with its Sharing and Resharing capability, allowing brands to distribute approved content within the advoc

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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How to Favourite Filters and Lock Ads Dashboards

SummaryFor a reporting dashboard, you can lock a dashboard, preventing other users from making any changes to it directly. The other users will be able to see the defined filter parameters, but the filter will be disabled for editing. You can also mark certain filters as favourite to easily use them

marketing

Knowledge Base Article

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Dashboard

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Favorite Projects

OverviewYou can mark your most used or important Projects as Favorites for ease of access. Doing this pins these Projects to the top of your Portfolios window where you can navigate to them more easily. There are two ways of marking a Project as a Favorite. You can do it through the Portfolios windo

PM_PORTFOLIOS_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Manage Projects

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Add widgets from the widget library

Sprinklr also has a Widget Library, which is a collection of pre-designed and pre-built widgets that can be added to a reporting dashboard with ease. These widgets are curated to address various use cases and can be customized to suit specific needs. By using a widget library, users can save time an

Insights

add widget from widget library

Widget Library

Add Widget

Knowledge Base Article

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Add widget via widget library

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Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

Service

Knowledge Base Article

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Live Chat Assets

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Create a Video Type Post in Advocacy

Video Type posts are the type of posts that contain a Video that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the video from the computer. How Media Type (Image/Video) Posts are Different from Link Type The most striking difference between a L

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Getting started with Locations Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

Knowledge Base Article

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Getting Started

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Brief Template Actions

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Outbound Rules

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Error Handling and Formatting Check

Seamless Error Handling and Navigation in SurveyIf any error is found in the survey when clicking the submit button, the user is taken to the first error, which is highlighted both in the outline as well as in the survey, in a page-wise manner.​Real Time Formatting Check Formatting errors are shown

Service

Knowledge Base Article

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End User Experience

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React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin:   WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_

Service

Knowledge Base Article

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Webview