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Android - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

SH
Enable Signature for Distributed Users (Admin)

You can allow the Distributed users to include Signatures in their communications. The signature usually includes content that a user would want to incorporate, irrespective of whosoever the mail/message is being sent to. Signatures may consist of details about the users' designation or professional

social

Enable Signature in Distributed

Social - SES

DST - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

RS
Automatically Optimize Images for Publishing

Image optimization tool helps in converting the user image file format, compressing it to reduce the file size, and performing other editing tasks so that the image adheres to all the channel specifications while publishing an image through Sprinklr. Image optimization in Sprinklr is available for F

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Advanced capabilities

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Standard Co-browse Configuration

Co-browsing in Live Chat allows agents to securely view the customer’s screen and assist them in real time. This feature enhances customer support by enabling faster issue resolution and providing more personalized guidance. This article walks you through the end-to-end process of configuring co-bro

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Co-browsing

SH
Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a DAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

macro

Engagement - SES

Engagement Dashboard

+3

Knowledge Base Article

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Apply multiple message actions at once with macros

SH
Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a SAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

Engagement Dashboards

macro

Engagement - SES

+2

Knowledge Base Article

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Message Actions & Automation

RS
iOS - v15.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Compatibility RequirementsEnsure that your setup meets the requirements listed below:Category Requirement Supported Version SDK Minimum iOS Version 15.1  Maximum Supported/T

Service

Knowledge Base Article

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Native 15.1.1

RS
Restrict Multiple CTI Sessions Across Browsers and Systems

By default, CTI allows agents to log into multiple sessions across different browsers or systems. A CTI session essentially means accessing the Sprinklr iframe within a CRM platform such as Salesforce. For example, an agent might log into the Sprinklr iframe on their CRM platform using both Chrome a

marketing

Insights

social

Service

Knowledge Base Article

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Restrict Multiple Sessions

RS
Record Page Layout

The Record Page Builder offers the functionality to add new sections and tabs into a Record Page. The standard default layout for Record Pages is located in the Global Record Pages.Here are some other frequently utilized configurations for Record Page Layouts that may require setup:1. Adding a Coach

Service

Knowledge Base Article

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Configure Case Analytics View

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Open/Close Chat Widget

sprChat('open')This will open up the chat box. It shows the home page or the last page that the user was on before minimizing.window.sprChat('open')​sprChat('close')This will close the chat box. If your application is configured to show the trigger, it will still be vis

Service

Knowledge Base Article

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SDK Methods

RS
Android - v12.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

SH
Request Source in Outbound Message Conditions

When creating outbound rules, users can use Request Source to set custom fields, tags, or campaigns based on the source of messages or to force a mandatory approval path for messages coming from widgets. Request Source is just a condition in the rule engine with respect to outbound messages.Rule Cre

Publishing - SES

Request Source in Outbound Message Conditions

Request Source

Outbound Message

+3

Knowledge Base Article

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Automation in publishing

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Share Posts Using Share Extension

Sprinklr has launched a Chromium extension (for Edge and Chrome browsers) that automates text and media publishing on Facebook and Instagram. Downloading the extension will allow you to publish content on Facebook and Instagram profiles on the web.  ​To Download the Extension for Chrome and Edg

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Styling Guided Workflows Using the Application Manager

Overview This article offers a comprehensive guide on styling Guided Workflows through the application manager. It addresses both global styles and specific components, including buttons and input fields. The guide outlines various customization options, including background color, font settings, pa

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

RS
Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

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Self-Service Options

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Assigning Roles to Users 

To assign roles to advocates based on their specific persona and responsibilities, on-site admins can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Roles to AdvocatesRoles can be assigned to the approved/ rejected/ pend

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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URL Shortener in Distributed

The URL Shortener is a tool that reduces the length of your URLs, making them more manageable and aesthetically pleasing. This feature is useful particularly for social media posts where character limits are a concern. When using the URL Shortener in the Publisher, your links will be automatically s

social

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

RS
CTI Multisession Restrictions

Q. Why is it not possible to open both CTI and Sprinklr simultaneously on the same local machine?​A. Here is the reason:Voice calls utilize WebRTC technology for establishing real-time, persistent connections between a browser session and the voice server.When an agent accesses a Sprinklr page (eith

marketing

Insights

social

Service

Knowledge Base Article

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Multisession Restrictions

SH
Actions on Nodes/Elements in Journey Facilitator Canvas

Multiple Actions are allowed on different nodes or elements in the Journey Facilitator CanvasAdd New Node To add a new node between two existing nodes, click the Addition icon between the existing nodes and select the desired node.Actions on NodesHover over to the top right of any element/node and y

Service

Knowledge Base Article

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Journey Builder

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Group Data in the Editorial Calendar

In this article, you will learn how to Group your data in Editorial Calendar. It can be done normally through the Group By option in the Editorial Calendar. Applying Group By in the Editorial CalendarIn the top right corner of the Editorial Calendar window, click the Group By icon.  Identify th

marketing

Sort Grouping Dimensions

About Editorial Calendar

View Grouped Content

+2

Knowledge Base Article

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Calendar Actions