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Viewing a Discovery Run

OverviewIn this section, we will review the results of the discovery run.To review the detected clusters, click the eye icon next to the discovery run.There are two types of views available: bubble view and list view.Bubble view provides an easy way to visualize the data.List view is preferred for m

Service

Knowledge Base Article

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Discovery Runs

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Offline Conversions - Snapchat

The Snapchat Conversions API enables a direct connection from Sprinklr to Snapchat, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Snapchat ads on offline sales and conversions.​Kindly read this Introd

marketing

Knowledge Base Article

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Offline Conversions

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Controlling Stickiness wait in different Availability Status

Efficient customer follow-up is essential for providing seamless support experiences. To enhance this process, Unified Routing introduces the concept of Stickiness, allowing organizations to route returning customers to the same agent with whom they have interacted last time. This assignment is norm

Service

Knowledge Base Article

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Configure Stickiness

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Sprinklr v16.2.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

16.2.0

New Capabilities and Enhancements

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release_note

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v16.2.0 (March)

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Advocacy On-Site Member Management Capabilities

Sprinklr's Advocacy Site offers the feature of On-Site Member Management, which allows Administrators to selectively delegate the authority of Member Management to specific cherrypicked Advocates, thereby empowering these Advocates with the ability to approve, reject, revoke others ImportanceUnified

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Autowrap in After Call Work (ACW)

The autowrap feature in After Call Work (ACW) is designed to boost the productivity of call center agents by automating the after-call work process. This functionality allows the predefined auto-wrap values of fields to be automatically applied in case an agent fails to submit the ACW manually, ensu

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Auto Wrap After call work

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Sprinklr Social: 19.2 Capabilities and Enhancements

Sprinklr's 19.2 release comes with exciting new capabilities(Publishing, Engagement, Distributed, Advocacy) that will further enhance your experience of using the platform.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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How to Configure Color Tags in Ads Manager

Sprinklr Ads Manager allows you to have an overall view of all your ad entities with a number of customizing options, such as configuring columns viewable at each level. In addition to this, if you want to track specific value ranges and make the edge cases stand out, you can use its Color Configura

marketing

Knowledge Base Article

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Ad Campaign Analysis

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Populate content for all Selected Account Types together in Advanced Publisher

When a content creator creates same/similar content for multiple channels together by selecting multiple account types in Full Page Publisher, they can leverage "All Channels" tab to populate content in all the selected account types. The content and media attached to "All channels&qu

marketing

Knowledge Base Article

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What is Advanced Content Publishing?

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Create Case Using Journey Facilitator

Step 1: Select “Create Record” Node in Journey Facilitator canvas. ​ Step 2: Set the following details as shown in the image below. Change the From Social Network field depending on the channel on which you will be sending the message later on (Say Email, SMS, etc.). From Social Network User ID shou

Service

Knowledge Base Article

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Journey Builder

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Android - v14.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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Automatically Optimize Videos for Publishing

Video optimization tool helps in converting user video file format, compressing it to reduce the file size, and performing other editing tasks, so the video looks perfect. w.r.t channel specifications while publishing a video through Sprinklr. Video optimization in Sprinklr is available for Facebook

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Advanced capabilities

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Voice Debug Console

Voice Debug Console offers comprehensive insights into every aspect of incoming voice calls on Sprinklr. It provides detailed analysis, ranging from call quality assessments to identifying reasons for disconnections. Voice Debug Console simplifies the debugging process for voice calls from an admini

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Testing and Debug Logs​

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Sprinklr Service: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Add a Stack Exchange Account

Stack Exchange is a large and much trusted online community consisting of 170+ Q&A websites on topics in diverse fields. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating.

social

Stack Exchange

Add a Stack Exchange Account

Knowledge Base Article

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Stack Exchange

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Customize Site Menu Options

The navigation bar on the Advocacy site is an important part of the platform which allows users to quickly switch between different parts of the platform with a single click through the Menu Icons. Sprinklr Advocacy allows you to customize these Site Menu options by allowing you to enable/disable an

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Deflection to Other Channel

In this article we will learn about how admins can configure IVR to deflect customer from IVR to digital channels when customers wait to connect to an agent.Business Use Case When customers interact with an IVR system, they often opt to connect with a live agent to report an issue or seek assistance

Service

Knowledge Base Article

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IVR Use Cases

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Create Snapchat Reach and Frequency Campaign

Snapchat's Reach and Frequency buying allows advertisers to purchase reach-optimized campaigns via the API, provided to advertisers to plan and buy campaigns in advance.​

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

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Stack Exchange

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Creating and Assigning Capacity Configuration to Agents

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams manage their resources efficiently and cater to customer queries proficiently and smoothly. In this article, you will learn about how unified routing helps you to manag

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Setting up Agent Capacity