Relevant personas

To whom is this capability relevant?

• Social Media Managers 

• Account owners

Use cases

What business problem does it solve, and what can it achieve?

• If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.

• Brands can enable users to authenticate their personal profiles (accounts) and engage on questions grabbed from Stack Exchange.

Value

Why is it beneficial?

You can amplify your brand presence within tech communities, predominantly present on Stack Exchange (Stack Overflow and Server Fault are constituent sites). Stack Exchange is the largest and most trusted online community consisting of 170+ Q&A websites on topics in diverse fields. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating. By authenticating your personal profiles (accounts) in Sprinklr, you will get targeted question-grabbing via Listening, ensuring better efficiency and enhanced user and product-specific discussions. You can also engage/reply to questions or cases created from the questions via Sprinklr Engagement Dashboards.

Availability

How to access the capability?

To learn more about getting this capability enabled in your environment, please work with your Success Manager.

How to Set it Up

What are the steps to configure the capability on Sprinklr?

To Add a Stack Exchange Profile in Sprinklr

1. Click the Profile icon in the top right corner of the navigation bar. Next, click the profile image or the profile name or the email address in the drop-down window.

   ​

   ​

2. On the User window, switch to the Social Avatar tab from the dashboard bar on the top.

   ​

3. Next, click Add Social Avatar.

   ​

   

   ​

4. On the Add Social Avatar pop-up window, select Stack Exchange.

   ​

   

   ​

5. Next, log in to your Stack Exhange account if you are not already logged in. Additionally, authenticate your Stack account in Sprinklr by giving relevant permissions.

   ​

6. On the Select the accounts you want to add pop-window, select your desired account and click Add in the bottom right corner.