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Past Implementation - A Leading Indian Private Bank

A leading indian private bank is using agent facing guided workflows extensively for multiple use cases to improve agent efficiency and reduce average handling time of cases. Here are some key uses cases that were covered via guided workflow:1. Product specific journeys - Credit cards, Banking and l

Service

Knowledge Base Article

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Use Cases

RS
Use Default Footer Templates​ for Enhanced Content Efficiency

There may be a specific set of hashtags or some specific terminologies that you use in almost every post. Naturally, you must write and add these hashtags or sets of text every time that you are creating a post. Sprinklr's default hashtags or default text templates will help you avoid repetitiv

Default Footer Templates

Advocacy

Advocacy - SES

social

+2

Knowledge Base Article

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Content Administration

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Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

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Sprinklr v15.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Advertising Capabilities and Enhancements

product:advertising

Advertising Capabilities

+6

release_note

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v15.2.0 (February)

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How to Identify Comments as Being from Paid/Organic and Dark/Published Posts

In order to help you easily identify all of your ad & dark post comments and view them all in one place, this article will show you how to configure:Ad Comments Queue & Engagement DashboardDark Comments Queue & Engagement DashboardPaid Status Custom Field, Detection Rule & MacroDark

marketing

Inbound Rules

Ad Comment Moderation

Advertising

Knowledge Base Article

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Identifying Paid & Dark Comments

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Sprinklr 16.10.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

+6

release_note

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v16.10.0 (August-November)

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Guided Workflow - Secure Screen - Layouts

Overview The Layouts component is a powerful tool designed to organize and differentiate content effectively on the screen while optimizing space utilization. It includes features like a section divider to visually separate different segments for better clarity and flow. Additionally, it offers two-

Service

Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr v15.2.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touch-point. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

product:marketing

Modern Marketing Capabilities

Winter Release

+6

release_note

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v15.2.0 (February)

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Sprinklr v15.11.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Fall Release 2020

product:marketing

+5

release_note

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v15.11.0 (October)

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Add Corporate Account's Post on the Advocacy Site

Understanding Brand Posts/Corporate Account Posts Brand posts are strategic communications that a company shares on its official social media channels. These posts aim to align with the target audience and strengthen the brand's identity. They encompass announcements, product launches, and a va

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Publish to TikTok Business - Sprinklr Space

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the TikTok Business account. This article describes the TikTok Business account's specific capabilities for publishing to help you understand how to craft content for best-channel performance.​Note: To prom

social

Sprinklr Social

Social - SES

TikTok Business

+3

Knowledge Base Article

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Create Columns & Publish on TikTok

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Move and Distribute Widgets in Display/Presentations

Creating visually appealing and well-organized storyboards/presentations often involves the manipulation of multiple widgets such as text boxes, images, charts, and shapes. Sprinklr Display/Presentations now supports multiple widgets to be selected and moved together in a layout. This greatly simpli

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Google Capabilities and Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.Note:API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.Restricted - Allowed by channel for specific use cases, industries, clients, etc.Google

experience:space

Google

Google My Business

social

+9

Knowledge Base Article

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Google

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Share Task Views with Other Users

In Project Management, you can share a task view either while creating it or after it has been created. PermissionProject owners, admins, and editors can create and share views. Sharing a view with other users during creationA view can be shared with- Everyone: All collaborators (individual users or

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

+1

Knowledge Base Article

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Manage Task Views

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Facebook - API Capabilities and Limitations in Sprinklr Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected Facebook account. However, only a small number are restricted by limitations inherent to Facebook's API. Here are all the related details you are looking for. Facebook - API Capabilities and Lim

social

Sprinklr Social

20.10

Social - SES

+2

Knowledge Base Article

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Channel Limitations (Distributed)

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Sprinklr Release v15.3.0 - March 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

New Capabilities and Enhancements

Sprinklr Release v15.3.0

Release v15.3

+2

release_note

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v15.3.0 (March)

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Bulk Publishing - Organic Posts

Importing content in the Editorial Calendar is a great way to efficiently add a large volume of Messages, Campaigns, Sub-Campaigns, or Events. In this article, you will learn how to import content in bulk by uploading a CSV or Excel file to the Editorial Calendar.To import data into your calendar Cl

Editorial Calendar

marketing

import

Knowledge Base Article

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Calendar Import & Exports

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Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Service

Knowledge Base Article

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Reporting

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React Native - v11.1.1

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 11.1.1Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

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React Native - v12.1.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 12.1.2Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions