Note:

• API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.

• Restricted - Allowed by channel for specific use cases, industries, clients, etc.

Capability

Supported in Sprinklr

For details on media recommendations, see Google Media Recommendations .

Create Post 

Yes

Post Photos

Yes

Post Videos

Yes

Reply on Post

Yes

Schedule Post

Yes

Pull in Data from Web Search

Yes

Pull in Data from Blog Search

Yes

Pull in Data from News Search

Yes

Pull in Data from Google App Review 

Yes

Pull in Data from Google App Review Brand Reply

Yes

Edit a Published Post

No

Capability

Supported in Sprinklr

Notes

Reply on Review 

Yes

Brand can post only one reply.

Edit Reply

Yes

Delete Reply

No

See version history of edited Reviews

Yes

Publishing GMB Questions

No

View GMB Questions

Yes

Answer to GMB Questions

Yes

Brand can post only one answer.

View GMB Answers

Yes

Edit and Delete Brand Answers

Yes

Delete Brand Questions

Yes

Reporting for Google My Business

No

Edit a Published Post

No

Share Agent's Personal Information

No

Brand needs to ensure that agent does not include their phone number or any personal information.

Delete Brand Post

Yes

Edit Hours of Operation

Yes

Fetch GMB Live Chat Queries

No

Support GMB Location Store Code at Account and Message level

Yes

Help brands identify a location page accurately with the store code.

Capability

Supported in Sprinklr

Notes

Reply on Review 

Yes

Brand can post only one reply.

Edit Reply

Yes

Delete Reply

No

See version history of edited Reviews

Yes

Reporting for Google App Store

No

Edit a Published Post

No

View Edited Reviews

Yes

Needs to be enabled on request

Get Google App Device Product Name

Yes

Find Google App Android OS Version

Yes