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Task Overlay

Task overlay refers to task details screen. On task overlay you can perform all the actions associated with a task. To open the task overlay of a task in task sheet view, click on View Details icon which appears upon hovering over the task.   Let's discuss each of the task actions we can p

PM_POPULAR_2

26.1

marketing

PM_TASK_TIMELINE_VIEW_2

+6

Knowledge Base Article

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Task Overlay

RS
Detailed Call States

The Detailed Call States provides a comprehensive view of the call's journey as it progresses through Sprinklr system. It shows when each state was applied to the call, along with information about the caller associated with that state and the timestamp of the event. When you create a new widge

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Flutter - v12.0.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

RS
Flutter - v11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion 35.Grad

Service

Knowledge Base Article

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Older Versions

RS
Detailed Voice Transfer Extract

The detailed transfer extract focuses on call transfer activity within voice interactions. This captures granular transfer-level records generated during voice conversations, providing visibility into how calls are routed, transferred, and received across agents, queues, IVRs, and external destinati

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Voice Data Extracts

SH
Location Insights on FPDI data

What is FPDI?Apart from social and review data, there are various forms of first-party data, such as surveys, feedback, and reports, that an organization may maintain with them. Sprinklr has the functionality to run its Location Insights models on these types of data as well, in the form of FPDI – F

Insights

First Party Data Ingestion

Location Insights

Knowledge Base Article

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Sources

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Send Inline Guided Workflows

OverviewBy seamlessly integrating Guided Workflows into your conversational bots, you can empower customers with step-by-step instructions for troubleshooting common issues, submitting repair requests, and more, all through live chat. This self-help content plays a pivotal role in minimizing custome

Service

Knowledge Base Article

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Guided Workflow Integration

RS
Organization

Organization1. Creates a new organizationEndpoint: POST /paid/governance/create/organizationRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationactorUserEmailStringYesThe email address of the user cre

marketing

Knowledge Base Article

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Governance

RS
IVR Detailed Extract

IVR Detailed Extracts capture step‑by‑step information about how customers navigate through the Interactive Voice Response (IVR) system. These extracts provide a granular, event‑level view of every interaction that occurs before a caller reaches an agent, completes a self‑service action, or exits th

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Voice Data Extracts

RS
Universal Product Cart Report - Live Chat

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Knowledge Base Article

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Live Chat Commerce

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User Mapping in CRM Integration

User mapping is a critical process in integrating Sprinklr with CRM systems. It ensures that users can access the Sprinklr Care Console iFrame within CRM. This process ensures that each user in CRM is associated with a corresponding user in Sprinklr, facilitating data governance, compliance, and st

marketing

Insights

social

Service

+2

Knowledge Base Article

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User Mapping

SH
Ads Creative Library FAQs

Will an approved draft creative get published when selected in an Ad?Yes. Whenever a post or ad creative in the approved draft state is used in an ad variant, it will be published on the channel along with the ad variant. This functionality is applicable to Facebook, Twitter, LinkedIn, and Pinterest

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

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Add Corporate Account's Post on the Advocacy Site

Understanding Brand Posts/Corporate Account Posts Brand posts are strategic communications that a company shares on its official social media channels. These posts aim to align with the target audience and strengthen the brand's identity. They encompass announcements, product launches, and a va

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

RS
Queue Performance Voice

A Queue Performance Voice Report that tracks real-time updates and service level agreements (SLAs) at the queue level plays a crucial role in managing and optimizing call center operations. This report continuously monitors and provides immediate insights into how well the contact center is meeting

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

RS
Digital Queue Performance Report

The Digital Queue Performance Report provides queue-level visibility into how contacts flow through digital queues and how efficiently they are handled by agents, using Contact ID as the core unit of measurement. While the report focuses on digital queues, Contact ID is a shared construct across bot

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

RS
How to Create Carousel Media Using Row Grouping in Automated Ads

Creating Carousel Ads is cumbersome for Meta Carousel cards can contain upto ten cards and each of these cards need to be mapped individually. Effectively a repeated field mapping process is carried out upto 10 times. ​Automated Ads exploits the similarity of this action and presents a solution whic

marketing

Knowledge Base Article

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Advanced Use Cases

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Attempt Wise Campaign Summary

In the Outbound system, multiple calls might be attempted for the same customer as a part of Campaign conversions. Attempt Wise Campaign Summary report details on these repeat call attempts, its dispositions and the time stats.Values Plotted:Conversation Id is an unique ID created for every call mad

Service

Knowledge Base Article

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Reporting & Analytics

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Setting Up Hierarchical Reporting

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Hierarchical Reporting

RS
Case Message Details Report

The Case Message Details Report provides detailed information on the message level. Each record represents a message identified by a Universal message ID for every message received in the system. This report details the number of messages, message type, intent, and other message-level properties.Whe

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

RS
Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)