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Configuration Steps

Within the Home Screen section of your live chat builder, you can add the following types of Apps:Information CardKnowledge Base CardStatus Card​After adding these app cards, you have the flexibility to rearrange their order through a simple drag-and-drop action, providing you with convenient contro

Service

Knowledge Base Article

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Self Serve Apps

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App Deeplinking

OverviewThis article explains how to enable deep linking in the Live Chat Mobile SDK, allowing mobile apps to respond to user interactions within the chat. By setting up external actions, brands can create buttons in chat messages that trigger specific behaviours in the app, such as navigating to a

Service

Knowledge Base Article

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App Deeplink

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Add a Haptik Account

Haptik is an Intelligent Virtual Assistant solution that enhances customer experience and drives ROI for different brands. By adding your Haptik account directly into the platform, you can extend your brand's audience and engage with even more users from a single, unified platform. Once Haptik

experience:space

article:howto

Haptik Account

Haptik Client Name

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Knowledge Base Article

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Haptik

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Bulk Upload Signatures for All Agents via Configurator

Managing the individual signatures of numerous agents can be a daunting task. Fortunately, supervisors can streamline this process using the configurator tool, enabling them to upload signatures in bulk, saving time, and ensuring consistency across the board. In this article, we will guide you step-

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Knowledge Base Article

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Email Signature

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Manage All Website Distribution

Website distribution enables companies to obtain immediate feedback from their site visitors by integrating surveys on particular web pages. This feature aids in collecting information about user experiences, preferences, and behaviors, facilitating data-informed choices to enhance website functiona

Sprinklr Insights

Insights

New Article

20.10

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Knowledge Base Article

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Website Distribution

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Create Record Form for Ticketing Workflow

You can create a record form to display the custom fields used for capturing primary and secondary ticket information.This form serves as the interface where agents enter and update the custom field values for a case. On this record form, agents can document ticket details, update key properties, an

Service

Knowledge Base Article

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Create Record Form

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Agent Voice Performance Report

The Agent Voice Performance Report provides a detailed analysis of agent performance in handling voice interactions. It delivers data on key parameters such as average handling time, ACW time, number of inbound calls offered, and more. This report helps supervisors monitor and evaluate agent efficie

26.1

Sprinklr Service

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Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Add a PowerReviews Account

PowerReviews deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. By adding your PowerReviews account directly into the Sprinklr platform, you can extend your brand's audience and engage with even more users from a single, unified pl

experience:space

article:howto

PowerReviews Account Addition

product:engagement

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Knowledge Base Article

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PowerReviews

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Setting the Voice Setting Screen

Large-scale outbound voice campaign management can be challenging as different business configurations are required. These campaigns are significantly impacted by parameters such as call handling, pacing ratios, and abandonment rates.There is now a Voice Settings Screen on Sprinklr. All the essentia

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Sprinklr Service

20.10

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Knowledge Base Article

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Outbound Settings

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Sharing Care Console Record Pages

Care Console is a unified workspace that enables agents to manage cases and resolve customer queries with a comprehensive 360° view. Administrators can customize and configure the Care Console layout to meet specific business requirements. Care Console module also supports multiple layouts, allowing

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Knowledge Base Article

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Sharing of record pages

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General Ads Reporting Dimensions

Leverage this detailed list of all general dimensions available in Sprinklr's Ads Reporting to gain more insight into your Ads. Given below is a list of all general Sprinklr ads dimensions, along with their descriptions.​Sprinklr Dimension NameDimension DescriptionOutbound PostBreakdown data b

marketing

Knowledge Base Article

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Dimensions

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How to use Google Campaign Manager (DCM) in Ads Publishing & Reporting

Sprinklr’s Google Campaign Manager integration allows you to seamlessly create, assign, and track URL tags for ad placements within Sprinklr Marketing (Ads). The ability to track conversions by placement and ad level provides marketers with the analytics and insights needed to optimize campaigns eff

marketing

Integrations

DCM

Knowledge Base Article

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Setting Up Google Campaign Manager

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Integration Types

In Sprinklr's Data Connector, Integration Types define how data is managed and transfered between Sprinklr and external systems. Each Integration Type serves a specific purpose to handle data creation, updates or synchronization, effectively. This guide is a walkthrough on key integration types used

marketing

Insights

social

Service

Knowledge Base Article

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Integration Types

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Add a PowerReviews Account

PowerReviews deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. By adding your PowerReviews account directly into the Sprinklr platform, you can extend your brand's audience and engage with even more users from a single, unified pl

experience:space

article:howto

PowerReviews Account Addition

product:engagement

+4

Knowledge Base Article

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PowerReviews

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Reset Campaign Attempts on Segment Re-Entry

The Reset campaign attempts on segment re-entry checkbox introduces segment-level control over how campaign dialing behaves when leads exit and later re-enter a segment.By default, once a lead has been dialed in a campaign, it is treated as already dialed, and if it re-enters the segment, campaign a

Knowledge Base Article

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Segment-Level Control for Campaign Re-Attempts

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Keyboard Shortcuts in Sprinklr

Keyboard shortcuts helps you work faster by reducing the time spent navigating menus or reaching for the mouse. Across the Sprinklr platform, shortcuts allow you to quickly take actions, move between fields, and access modules—saving valuable time, especially for power users such as social media man

marketing

Insights

social

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Knowledge Base Article

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Platform Modules

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Audit Logs

The Audit feature tracks current and past conversations and provides access to the Debug Log, offering insights into response accuracy, language comprehension, and error handling to help optimize the Sprinklr AI Agent’s performance.Access Audit LogsOn the Sprinklr AI Agent window, click Audit Logs f

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Audit Logs

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View Gallery Analytics

Gallery Analytics is a new data source option within Sprinklr which allows users to understand key consumption and usage information for their Galleries.Before you BeginGallery Analytics is in limited availability and will need to be activated for a given partner.Standard dashboards for Gallery Anal

Display - SES

social

Gallery Analytics

Social - SES

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Knowledge Base Article

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Gallery

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Bulk Import Time Off Request and Balance

You can import Time Off requests and balances in bulk using spreadsheets. Using this functionality, you can import Full-day or Partial-day Time Off requests. This feature eliminates the need to update each agent’s Time Off balance manually and makes it easy to sync data from external leave managemen

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Sprinklr Service

New Article

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Knowledge Base Article

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Time Off Management

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Dynamic Workflow Node (legacy)

​Note: Dynamic workflow nodes created before the 20.2 release will continue to function as usual. Dynamic workflow nodes created after the 20.2 release will have access to the updated functionalities. For more information on the enhanced features and functionalities, please refer to the article on n

Service

Knowledge Base Article

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Nodes in a Dialogue Tree