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Sprinklr Social: Patch Changes (18.5.2)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.5.2 (July)

RS
Setting Up Quotas

A Quota in survey settings sets a limit on the number of responses allowed from specific respondent profiles based on user-defined conditions. This helps ensure balanced and controlled data collection from targeted groups. For example, if a company wants to collect 500 responses from participants in

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Settings

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Configure Details in your Messages using Show Properties & Time Axis in Editorial Calendar

Show/Hide Properties and Time Axis:The option to Show Properties in Configure View Settings is available only when you select Large as your message card size. Whereas, the option to show or hide the Time Axis is always available irrespective of the card size you select for your view. Users can enabl

Editorial Calendar

marketing

Editorial Calendar Views

Message Cards

Knowledge Base Article

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Calendar Actions

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Customizable Styling Builder

Guided Workflows can be embedded within various customer-facing/external systems, such as a brand's website, mobile app, community, or knowledge bases, to empower customers in resolving queries and completing tasks on their own.You can go a step further by personalizing various design elements

Service

Knowledge Base Article

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Customizable Styling

RS
Dynamic Image Template Text Editor: Enhancements and Migrations

OverviewWe are excited to announce important updates to our Dynamic Image Template (DIT) system following the 19.8 deployment (August End Release). This update includes a transition from the old text editor to a new, advanced text editor. Below, you'll find details about the changes and how the

marketing

Knowledge Base Article

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Create and edit Dynamic Image Template

RS
Configure Processing Tool in Agent Copilot

The Processing Tool in Agent Copilot simplifies API responses by converting them into readable formats. It works with the API Tool to handle large datasets and allows custom formatting to match user needs.Key BenefitsImproved Readability: Converts complex API data into clear, easy-to-understand form

Knowledge Base Article

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Supported Tools

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Sprinklr Marketing: 20.4.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

SH
Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.10 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.10 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Net Promoter Score

The Net Promoter Score (NPS) gauges customer loyalty by asking respondents how likely they are to recommend a product or service on a scale from 0 to 10. As an industry-standard metric, it enables businesses to monitor customer sentiment, pinpoint areas for improvement, and take data-driven actions

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Call Prioritisation in Voice Blended Work Queues

Call prioritization in voice-blended work queues determines how scheduled callbacks are queued and dialed when both inbound and outbound voice interactions share the same queue. In a blended environment, inbound calls and outbound callbacks compete for the same agent pool, making it essential to man

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Additional Use Cases

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Sprinklr Service: Patch Changes (18.8.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

v18.8.3 (October)

SH
Introduction to Dynamic Video Templates

Why do you need video templates?Today videos have overpowered all other forms of content on social media platforms. Be it short-form videos like Facebook status videos, Instagram shorts, or long-form videos like Youtube videos, videos are everywhere. Businesses invest and depend on design agencies t

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

RS
Conditions Applicable on Journey Facilitator - Advocacy

The Journey Facilitator feature allows admins to send automatic email nudges to you based on specific conditions. These nudges aim to reactivate you on the advocacy platform. Admins can select from various conditions to create cases for sending these emails. Below are the conditions that can be used

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

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Callbacks in Sprinklr

Business use caseThe business use case is to ensure agents are able to reach out to customers via voice channel swiftly, post a prior contact or attempt of contact by the customer to a brand via any of the available channels.Impact created by Callbacks on businessCallbacks assist businesses in rampi

Callbacks

Service

Voice

Knowledge Base Article

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Callback Overview

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Channel Overview - Email

The Channel Overview - Email Report offers a detailed summary of key metrics for the email channel, including case summaries, email summaries, response times, first response times, average handling times, resolution times, current backlog status, and daily email volumes. You can also deep-dive to un

Service

Knowledge Base Article

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Detailed Dashboards

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Auto-schedule copies of Brand Post (Distributed Admins)

PERSONADistributed AdminSprinklr UserUSE CASEThis feature is most useful for Distributed admins who want to publish posts, without involving the Distirbuted users, in a way that a copy of the post is automatically scheduled for 30 minutes later. VALUEThe benfit of this capability is that the Distrib

social

Auto-schedule copies of Brand Post

Social - SES

DST - SES

+1

Knowledge Base Article

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Campaigns (Distributed Admin)

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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related

RS
Leveraging AI-Powered Survey Insights

Survey Insights is a powerful AI-driven feature that transforms raw survey data into meaningful, actionable insights. It helps teams detect hidden patterns and sentiments, identify key focus areas, and receive AI-suggested next steps for each question. With a comprehensive, real-time overview, Surve

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics