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Salesforce Connector Security Update

Salesforce is rolling out mandatory OAuth security enhancements that apply to all partner integrations, including the Sprinklr Salesforce Connector. These updates are designed to strengthen authentication and protect customer data.  Sprinklr has implemented the required changes on our side. However,

Knowledge Base Article

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Troubleshooting and FAQs

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Use Sprinklr AI+ to generate keyword suggestions for Keyword Lists

In this article, you will learn how to generate keyword suggestions for your Listening Keyword Lists using Sprinklr AI+ and enhance your keyword generation with smart suggestion options.​Sprinklr AI+ integrated with Sprinklr Insights, allows you to generate keyword suggestions for your Listening Key

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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Alerts in Schedule Scenarios

The Alerts functionality within Schedule Scenarios enables Workforce Managers to resolve conflicts directly within the scenario interface. This feature eliminates the need to navigate to separate pages, making conflict resolution a part of the Schedule Scenario management workflow.View Alerts in Sch

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Schedule Scenarios

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Use Sprinklr AI+ to create queries for Topics, Themes, Stories

In this article, you will learn how to create queries for Topics, Themes, and Stories using Sprinklr AI+ and enhance your query creation with smart suggestion options.​With Sprinklr AI+ integration within Sprinklr Insights, query creation for Topics, Themes, and Stories becomes easy and effortless.

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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Configure Provider and Models Settings in AI+ Studio

The Provider and Model Settings in AI+ Studio allow you to manage all your AI Providers and their associated Models. You can choose from the following options:Use Sprinklr-provided LLMs.Bring your own keys for a supported provider.Integrate custom models through an External API.Sprinklr in-house LLM

marketing

Insights

social

Service

Knowledge Base Article

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Provider and Models Settings in AI+ Studio

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TVEyes as a source

Learn how you can use TVEyes as a source for MM&A to monitor and analyze additional broadcast data from TV and Radio channels.TVEyes is a leading broadcast data vendor specializing in global news content from TV & Radio channels. With global coverage and rich data assets, TVEyes allows you t

Insights

Knowledge Base Article

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Source related

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How to Clone Ad Entities in Ads Manager

Leverage Clone and Quick Clone options to create copies of any ad entity you want. ​Clone and Quick Clone helps to recreate and copy your existing ad entity without starting from scratch. For instance, you may have six ads running across two campaigns that are scheduled to end soon. Of those ads, yo

marketing

Knowledge Base Article

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Ad Campaign Creation

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Benchmarking Glossary: Summary for top channels

Which datapoints do you get in Sprinklr Benchmarking?Post TypeFacebookInstagramYouTubeTwitterBrand PostsYes Yes Yes Yes CommentsYes Only counts Yes Yes Replies Yes Only counts Yes Yes Likes & Reactions Yes Yes Yes Yes Shares Yes No No Yes Views Count No No Yes Yes What is the latency of grabbing

Insights

Benchmarking Glossary

Knowledge Base Article

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Sources in Benchmarking

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Issue Type

Before we beginBefore delving into the concept of Issue Type and its role in defining bot orchestration strategy, it is crucial to have an understanding of the following points:Train Intents, Entities & SlotsConfigure Bot WorkflowsOverviewEvery Inbound fan message has some characteristics. We ca

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Rank Order

The Rank Order question enables respondents to rank a list of items according to their preferences or importance. It's an effective way to gain insights into how customers prioritize various features, products, or services.This question type provides businesses with clear, organized data on customer

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Why is Facebook important?

Facebook is a social media networking site that allows users to connect with friends, family, co-workers and others, including groups of people who share similar interests. Users can share pictures, videos, articles and opinions with their friends. Here, we explain few reasons on why brands should m

social

Knowledge Base Article

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Facebook Messenger Overview

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IP Whitelisting Required for On-Premises Exchange Accounts

If your On-Premises Exchange account is not connecting or syncing with Sprinklr, the issue is often related to missing IP whitelisting.On-premises Exchange servers are hosted within your organization’s private network and are typically protected by strict firewall rules. By default, these firewalls

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Why is Facebook important?

Facebook is a social media networking site that allows users to connect with friends, family, co-workers and others, including groups of people who share similar interests. Users can share pictures, videos, articles and opinions with their friends. Here, we explain few reasons on why brands should m

social

Knowledge Base Article

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Getting Started - Facebook

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Scheduled Export CFM

The Scheduled Exports feature in CFM Analytics allows you to automate dashboard exports from your custom dashboards. You can set up recurring deliveries of reports in multiple formats, such as PDF, Excel, PNG, PPT, or CSV, so stakeholders receive insights at regular intervals without any manual effo

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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How to Create Custom Compliance Report?

The Custom Compliance Report assists users in ensuring their creatives adhere to brand style guidelines by identifying any non-compliant assets. It also assesses media assets to recommend optimal ad placements within the selected channel. This article offers a comprehensive guide on how to create cu

marketing

Knowledge Base Article

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Compliance Reports

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Pinterest Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns on Pinterest.Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's envi

marketing

Knowledge Base Article

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Setting Up Pinterest in Sprinklr

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Managing Unsubscription Flows

This feature gives respondents greater control over their communication preferences by allowing them to easily unsubscribe or resubscribe to survey messages across Email, SMS, and WhatsApp. Through clear and compliant opt-out options included in every message, respondents can unsubscribe at any time

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Audience Management

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Standard Features Available to Edit Survey Questions

Editing survey questions allows you to customize content in real time, whether it is refining language, updating logic, or rearranging the flow. This ensures your survey remains aligned with your goals, delivering a smooth and adaptive survey-building experience.Business Use CasesAdapting to Evolvin

Insights

Knowledge Base Article

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Survey Questions

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Create a Sina Weibo Listening Topic

Sina Weibo is one of the most popular social media platforms in China. With its broad reach, extensive user base, and diversity of conversation, Weibo offers a unique opportunity for brands to engage at the forefront of trends. What is Sina Weibo Based Listening?Sina Weibo provides a wealth of infor

Insights

Sina Weibo Topic

Knowledge Base Article

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Topic Creation & Setup