Editing survey questions allows you to customize content in real time, whether it is refining language, updating logic, or rearranging the flow. This ensures your survey remains aligned with your goals, delivering a smooth and adaptive survey-building experience.

Business Use Cases

• Adapting to Evolving Survey Objectives: The survey's question-editing feature allows for revisions that target the most relevant areas, eliminating the need to create a new survey and ensuring the capture of more meaningful insights.

• Responding to User Feedback: The editing feature allows refinement of question wording to improve clarity, ensuring future responses are more accurate and maintaining the overall quality of data collection without requiring a complete survey redesign.

This feature provides flexibility in survey design by enabling real‑time edits to questions, which directly enhance data quality through clearer wording and more accurate and actionable responses without requiring a complete survey redesign.

Prerequisites

To access this module, the Program Level permissions are necessary, which can be found under the Customer Feedback Management App within the roles. Let us have a look at the permissions:

• View: With view permissions, you will be able to access the given feature.

• Edit: With edit permissions, you will be able to edit the given feature.

• Delete: With delete permissions, you will be able to edit the given feature.

Navigation Steps

Navigate to Survey Builder, select the question you want to edit, and access the detailed pane.

Question Title

1. You can edit the question title directly using inline editing or through the details pane on the right.

2. You can modify the following Question titles using the right pane.

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   1. Font Size: You can edit the font size and select a suitable one from the list provided.

   2. Font Colour: You can select the font colour.

   3. Text Type: You can select the text type as bold, italics, or underlined.

   4. Hyperlink: You can add a hyperlink to the question title and can edit the same.

   5. Bullets and Numbered List: You can customize how bullet points are displayed.

   6. Alignment: You can change the alignment of the text, can make it center aligned, left or right aligned.

   7. Insert Table: You have the ability to add table.

   8. Clear Formatting: You can removes all edits by clearning the format.

   9. Add Placeholders: Select specific placeholders and add.

3. Bulk Edit Options and Statements: For questions with options or multiple statements, you can use the bulk edit feature to modify all options at once. Each option in the bulk edit space is separated by line break. You can copy and paste options or statements here, and delete multiple items at once.

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   Note: Questions that support bulk edit include:

   MCQ and Rank Order: For editing options.

   CSAT Rating and Matrix: For editing statements and scale items.

   Slider and Rating Scale : For editing statements and label items.

4. Question Media: You can add media to any question to provide additional context.

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   1. Click the Upload Asset button in the Details pane of a question.

   2. Choose media from the Asset Library or upload a file from your device.

   3. Once added, use the dropdown options to adjust the media alignment.

   4. Finally, resize the media as needed and add alternate text, which will be shown if the media can’t be rendered.

5. Media or File Attachment: In addition to media, you can attach multiple files to a question.

   Use the toggles to allow respondents to preview or download the attached files. You now have the ability to confirm the preview and download functions in the Survey preview before the survey is published.

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6. Mark as required: Enable this option to make the question mandatory for respondents. You can go to the Settings option and enable this option.

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   Note: In a live survey, respondents won't be able to proceed to the next page without answering a required question.

Best Practices

• Review Logic: Always verify that changes in one question don't break the flow of others.

• Preview Regularly: Test the survey after each edit to ensure consistency in the user experience.

FAQs