Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Outbound Supervisor Persona Overview

Supervisor Console 2.0 is a comprehensive digital headquarters that enables supervisors and managers to efficiently monitor and manage the activities of their agents in a call center environment. It is a one-stop solution for all the tasks and activities for the Supervisor. Supervisor Console 2.0 so

Service

Knowledge Base Article

 • 

Overview of simplified Outbound Supervisor experience

SH
Dual Axis widget

The Dual Axis widget is a type of graph that displays two sets of data on the same plot, with each set of data having its own Y-Axis. This allows you to compare two different types of data that have different units of measurement, scales, or ranges. The Dual Axis widget can be customized with differ

Insights

Dual Axis Widget

Knowledge Base Article

 • 

Types of Widgets

SH
Post Card widget

The Postcard widget allows you to view messages in a card format. Besides showing the conversation, the widget also allows you to view data associated with messages beneath it. This view gives users more granular details at the message level, like sentiments, engagements, reach, and more.To add a Po

Insights

Post Card Widget

Knowledge Base Article

 • 

Types of Widgets

SH
Area Spline widget

An Area Spline Widget is a type of chart that is used to display a time series of data, where the data points are connected by a smooth curve that fills the area under the curve.The area spline widget consists of a series of data points plotted on a Cartesian coordinate system, with the x-axis repre

Insights

Area Spline Widget

Knowledge Base Article

 • 

Types of Widgets

RS
Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Setup Advocacy Account

RS
Color-coding in Project Calendar View

OverviewColor-coding helps with data organization and visualization. You can easily highlight and communicate important information. For instance, you might use red for high-priority items, yellow for medium-priority items, and green for low-priority items. This allows users to instantly see which i

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

 • 

Project Calendar View

RS
Sprinklr Social: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Sprinklr Social

+1

Knowledge Base Article

 • 

19.5 Release (May 18-26, '24)

SH
Configuring Skills required for each Case

Skills refer to any specific abilitiy or area of expertise that is characteristic to a group of agents. For example, in a laptop manufacturing company, a group a customer support agents may have the expertise in dealing with Battery related queries while the other group may have that in Software rel

Service

Knowledge Base Article

 • 

Setting up Skill based routing

SH
Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

 • 

Getting started

RS
Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

Service

Knowledge Base Article

 • 

Audit Checklist Builder

RS
Voice Debug Console

Voice Debug Console offers comprehensive insights into every aspect of incoming voice calls on Sprinklr. It provides detailed analysis, ranging from call quality assessments to identifying reasons for disconnections. Voice Debug Console simplifies the debugging process for voice calls from an admini

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

 • 

Testing and Debug Logs​

SH
Table (No Metrics) widget

The Table (No Metrics) widget, similar to a Table widget, displays data in tabular form, with rows and columns, without displaying any metrics data. In a dashboard context, a Table (No Metrics) widget is often used to display dimensions that are plotted based on a metric/s.For example, the Table (no

Insights

table widget

Knowledge Base Article

 • 

Types of Widgets

RS
Configuring Engagement Dashboard in Case Stream

Engagement dashboard within Sprinklr provides a way to manage your team's response workflows from organized dashboards. They allow you to create customized dashboards in which cases can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your team can view and tak

Service

Knowledge Base Article

 • 

Introduction to Unified Agent Desktop

SH
Campaign - Analytics Tab

You can view the Analytics tab to derive insights on all the content associated with the Campaign from the Campaign details windowAbout Analytics tabThe Analytics tab in the Campaign Details view has the same functionality as the Sprinklr Reporting but is filtered to only show the performance of con

campaign management

marketing

Analytics Tab

Knowledge Base Article

 • 

Introduction

SH
Create a Tiered approval

Organizations create specific approval processes to manage budgets and invoices, as well as creative and marketing initiatives. Approval processes and workflows help automate simple, repeatable tasks so that you can focus on the work that matters most. Here, we cover details regarding Tiered approva

Approval Workflow

Publishing - SES

social

approval

+2

Knowledge Base Article

 • 

Approval workflows

RS
Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

End Users

RS
New Disclose Video Content Options in TikTok

Overview To promote transparency and build trust between TikTok users and advertisers, creators now have the option to disclose when content shared via Stories or Posts is branded. This setting can be enabled when promoting a brand, product, or service. Starting August 22, 2025, specific parameters

Publishing - SES

social

Social - SES

Knowledge Base Article

 • 

Advanced capabilities

RS
Create Time Lapse Visualization in Display

Time Lapse Functionality lets you effortlessly visualize the movement of key performance indicators (KPIs) over a specified time range. This visualization provides invaluable insights into how your metrics have evolved, empowering you to make informed decisions and guide your business strategy movin

Display - SES

social

Social - SES

Knowledge Base Article

 • 

Display

SH
Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

social

Knowledge Base Article

 • 

Publishing on Instagram

SH
Sprinklr Marketing: Patch Changes (18.8.1)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.8.1 Release

marketing

Insights

social

+2

Knowledge Base Article

 • 

v18.8.1 (September)