Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

 • 

How to Set Up VI Dashboard?

SH
Ads Naming Convention FAQs

Can I make any edits to the name once I have applied a Naming Convention in Sprinklr?Yes, you can manually update the name outside the applied Naming Convention parameters in Ads Manager.If I make changes to a Naming Convention, will it automatically reflect in current campaigns using that Naming Co

marketing

Knowledge Base Article

 • 

Frequently Asked Questions

SH
Product Insights source FAQs

Below are some of the frequently asked questions about the sources supported in Product Insights –What is meant by sources in Product Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client-specific data into Sprinklr to run AI models, are known as sour

Insights

Product Insights Sources

Product Insights Sources FAQs

Knowledge Base Article

 • 

FAQs

SH
Sources FAQs

Below are some of the frequently asked questions about Sources in Media Monitoring & Analytics –If the customer has the Listening module will enable MM&A to enrich my existing Listening data?Yes. If the customer has both listening and MM&A, the listening data is enriched with MM&A me

Insights

Knowledge Base Article

 • 

FAQs

RS
Sprinklr Service: Patch Changes (19.2.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

19.2.2 Patch (Apr 19-22, '24)

RS
Prerequisites for Salesforce Integration

Ensure that the following prerequisites are in place before you start with the integration.Sprinklr RequirementsSprinklr Service Care must be enabled and configured.Salesforce Webhooks must be configured within Sprinklr.A Sprinklr Global Admin user is required for authentication and authorization.Sa

marketing

Insights

social

Service

Knowledge Base Article

 • 

Prerequisites

RS
Upgrade Live Chat SDK on iOS

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 15.1.0Upg

Service

Knowledge Base Article

 • 

Native

RS
Display Details Pane

Here, you will learn how to perform the following actions within the Display Details Pane: Access the Display Details Pane Rename a Display Edit a Storyboard Add New Storyboards to the Selected Display Enable/Disable Storyboards from Being Viewed on the Display Sc

experience:space

Display - SES

access display details pane

release:N-A

+20

Knowledge Base Article

 • 

Display

RS
Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.7 Release (5th July '25 Onwards)

SH
Compare Brand Performance dashboard

Social accounts help any brand to build and increase their brand awareness by sharing boosted or organic content and responding to fan comments thereby building a community of loyal customer base. Thus, it is really important for brands to analyze the performance of their social accounts, benchmark

Insights

brand performance

Benchmarking

Knowledge Base Article

 • 

Standard Dashboards in Benchmarking

SH
Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Service

Knowledge Base Article

 • 

Signalwire

RS
LinkedIn API Migration

OverviewTo deliver a more consistent and enhanced LinkedIn experience, Sprinklr is upgrading its Distributed integration. Currently, both Finserv and Non-Finserv clients rely on Compliance APIs, while Enterprise users benefit from newer Marketing APIs—creating a capability gap. The new Dual API Mode

Sprinklr Social

New Article

Social - SES

DST - SES

+1

Knowledge Base Article

 • 

API Migration

RS
Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Service

Knowledge Base Article

 • 

Troubleshooting

RS
Credential List

A Credential List in Sprinklr VoiceConnect stores authentication details (username and password) that can be used to validate SIP requests or authenticate with a carrier. This is especially useful when your SIP trunk or provider requires credential-based authentication in addition to, or instead of,

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Credential List

SH
Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

Insights

influencer

Knowledge Base Article

 • 

Standard Dashboards in Benchmarking

RS
Sprinklr Social: 20.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.4 Release (5th Apr '25 Onwards)

SH
Sprinklr Service: 18.5 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

Sprinklr Service

Knowledge Base Article

 • 

v18.5 Spring Release (May)

RS
Sprinklr Marketing: 26.4.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

 • 

26.4.1 Minor Release (10th May '26 Onwards)

SH
Videos as a Listening source

By adding Videos as a Listening source, you can listen to and learn from video data.Sprinklr supports Video as one of its multiple Listening Sources. Web Videos are short, recorded, viewable files linked to a website or an electronic message to educate or transfer visual information from one user to

Insights

Videos as a Listening sources

Knowledge Base Article

 • 

Videos

SH
Reddit as a Listening source

By adding Reddit as a Listening Source in Sprinklr Insights, you can monitor and analyse Reddit conversations in near real-time. Reddit is a large network of topic-based communities (Subreddits) where users share content, discuss news, and comment on posts. Sprinklr has

Insights

Knowledge Base Article

 • 

Reddit