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Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Service

Knowledge Base Article

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Reporting

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Reporting Glossary for Quality Management and Conversational Analytics

Audit Checklist Response ReportField NameDescriptionChecklist Response CountNumber of times the checklist is evaluated.UserPerson who performed the evaluation.ChecklistName of the checklist used for evaluations.For UserAgent evaluated in the assessment.Evaluation IDUnique identifier for each evaluat

Service

Knowledge Base Article

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Reporting

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Sprinklr v15.5.0 – Sprinklr Marketing Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

product:marketing

+6

release_note

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v15.5.0 (July)

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Persona App Settings for Call Controls

Customizing the call controls for agents can be done through the Persona App Manager within Sprinklr.​Sprinklr enables administrators to customize the call control experience for agents through Persona-level configurations. These settings ensure that agents see only the relevant call actions, dialer

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Persona App Settings for Call Controls

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Sprinklr Service: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

17.4 New Features

Modern Care New Features

release_note

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v17.4.0 (April)

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Sprinklr Service: 26.1.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

social

Google Play Store

Knowledge Base Article

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Google Play Store

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Setting Up the In-App distribution with Trigger Conditions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. You can choose from pre-designed formats like micro-surveys or create fully customized pop-ups to align with your brand. Creatives can be activated based on set criteria, lik

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Sprinklr Insights

26.1

Insights

New Article

+1

Knowledge Base Article

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Action Plan

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Sprinklr Marketing: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Modern Marketing New Features

Modern Advertising New Features

17.4 New Features

release_note

 • 

v17.4.0 (April)

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Sprinklr v15.11.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Modern Engagement Capabilities

Fall Release 2020

+5

release_note

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v15.11.0 (October)

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Introduction to IVR Components

​​The Sprinklr IVR comprises various interconnected components that work together to deliver efficient and personalized customer interactions. This knowledge base article provides an overview of these essential components, their functionalities, and how they contribute to creating seamless IVR expe

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Introduction to IVR Components

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Configure Jira Connector

After the Jira and Sprinklr connection is established, you are redirected to the Jira connector page. On the Jira connector page, you can view and manage the Jira connector properties.​On the Jira connector configuration screen, you can do the following:Jira DetailsOn this screen, you can view the a

marketing

Insights

social

Service

Knowledge Base Article

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Setup

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Sprinklr v15.5.0 – Sprinklr Marketing (Ads) Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Modern Advertising Capabilities and Enhancements

15.5.0

Spring Release 2020

+5

release_note

 • 

v15.5.0 (July)

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).Frequently asked questionsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Al

Insights

Alert Manager FAQs

Knowledge Base Article

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Alert Manager FAQs

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X as a Listening Source

X (formerly Twitter) is one of the highly sought-after channels when it comes to listening to the voice of netizens. Brands can monitor the sentiment of these mentions and achieve use cases around PR campaigns and marketing campaigns among many others.Sprinklr has access to the entire X Firehose, i.

Sprinklr Insights

Insights

Social Listening Data Source

Updated Article

+2

Knowledge Base Article

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Twitter

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Sprinklr Social: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

17.4 New Features

17.4 New Capabilities

Social Engagement & Sales Release Notes

Knowledge Base Article

 • 

v17.4.0 (April)

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Guided Workflow Screen Components - Location Input

OverviewThe Location Input component enables agents to interact with geographic locations directly within the Sprinklr UI. This node allows you to search for a location, select it on an interactive map, and automatically capture the latitude and longitude coordinates. These coordinates can then be s

Service

Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)