Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest release.

Agent Copilot

The following feature is being introduced in Sprinklr Service’s Agent Copilot module:

Configure Historical Case Context for Agent Copilot

You can now configure the Historical Case Context variable within Task Configuration. This enhancement allows organizations to control how many past cases, based on a selected time window, or past cases are sent to Agent Copilot as contextual input.

In addition to time-based filtering, you can apply case-level filters using custom fields to further refine which cases are included. You can also specify which custom fields should be passed to Copilot as part of the case context.

Refer to Supported Entities in Task Prompt Configuration.

Call Control

The following features are being introduced in Sprinklr Service’s Call Control module:

Keyboard Shortcuts for Call Control Functions

The Call Controls module now supports new keyboard shortcuts that make it easier for agents to work without using a mouse. Agents can use Ctrl + Shift + D to open the Call Directory and can now use the Esc key as a global shortcut to close call control pop ups across the Persona app.

Press Esc to dismiss any currently open call control pop up, including:

• Dialpad

• Transfer dialog

• Conference dialog

• Recording dialog

• Audio settings dialog

This enhancement improves keyboard accessibility and workflow efficiency by allowing agents to quickly close call related dialogs while staying focused on the active call. After the pop up is dismissed, keyboard focus automatically returns to the previous context, ensuring a smooth experience for keyboard first and assistive technology users. For more information, refer to the Keyboard Shortcuts for Basic Call Controls Functions article.

Enhancements to Call Controls Reporting

Sprinklr has added four new dimensions to the Voice Transfer Report to help contact center teams analyze how calls move across Work Queues before and after a transfer. These fields provide greater visibility into assigned queues, backup queues, and IVR routed transfers.

The following dimensions are now available in the Service Analytics data source:

• Work Queue Effective Initiated - Shows the Work Queue that actually answered the call before the transfer.

• Work Queue Received - Shows the Work Queue assigned to the call after an IVR transfer. (Populates only when Transfer Type = IVR)

• Work Queue Effective Received - Shows the Work Queue that actually answered the call after the transfer.

• Transferred to Work Queue (Effective) - Shows the effective answering Work Queue for direct Work Queue transfers. (Populates only when Transfer Type = Work Queue)

This enhances visibility into multi queue, multi IVR routing and improves transfer analysis, staffing insights, and operational reporting.

Idle Agents Indicator in Transfer Pop Up

Sprinklr has improved the call transfer experience by introducing an Idle Agents indicator in the transfer pop up. Previously, the system displayed the number of agents in Available status, which did not always reflect whether a user was truly free to take a transferred call.

• The transfer pop up now shows the count of Idle Agents.

• Idle Agents are users who are:

  • In Available status

  • In Idle state (free capacity, not working on any interaction)

• This provides a more accurate estimate of real time transfer readiness.

Care Console

The following features are being introduced in Sprinklr Service’s Care Console module:

New Persona App Configurations

The following new Persona App configurations are introduced:

Timestamp Display Preferences for Conversation and Collaboration Widgets

Admins can now configure timestamp display preferences directly from the Persona App Manager. Available options include:

• Absolute (Date & Time): Displays the full date and time without seconds.

• Relative: Shows time relative to the present.

• Absolute (Date, Time & Seconds): Displays the full date, time, and seconds.

This update ensures that timestamps are displayed consistently across all screens, aligned with the selected preference, and in the format that best meets organizational requirements.

For more information, see Configure Timestamp Preferences.

Channel‑Specific Publishing Keyboard Shortcuts

Admins can configure both default and channel‑specific publishing keyboard shortcuts (Enter and Ctrl + Enter). The default shortcut acts as a fallback for all channels, while channel‑specific shortcuts can be set as needed. This provides better control over publishing behavior and ensures a consistent agent experience across different channels.

For more information, see Publishing Shortcut Configuration.

Real‑Time Refresh of Quick Macros Using Advanced Visibility Filtering

Quick Macros in the Care Console reply box now refresh automatically whenever a case custom field linked to advanced visibility filtering is updated. As soon as the relevant custom field value changes, the Quick Macro list updates in real time to show only the macros that satisfy the defined visibility conditions, without requiring a page refresh or case reload.

Auto‑Translation Support for WhatsApp and Live Chat Templates Published via API

WhatsApp and Live Chat templates published via API will now be auto‑translated based on the customer message language. Auto‑translation is supported for multiple template types. For WhatsApp Business, this includes list picker, card, card with image, and geolocation. For Live Chat, auto‑translation applies to card, quick reply, and carousel templates.

For more information, see Auto‑Translation of API‑Published Messages and Templates.

Community

The following features are being introduced in Sprinklr Service's Community module:

Added Latest Response Sorting Option in Conversation Search & Topic Search Entity

You can now sort community conversations by Latest Response in both Conversation Search and Topic Search entities, making it easier to find threads with the most recent activity. This new sorting option orders conversations based on the latest user comment or reply and supports both ascending and descending order to help you quickly access ongoing discussions.

Ability to Support User Signup via External API

You can now create community user accounts using a secure external API, enabling seamless user signup via client systems. The new API accepts key user details (such as email, SSO ID, and profile information), supports SSO linkage, enforces input validation with clear error responses, and ensures users created via the API follow the same onboarding journey as standard signups, making large-scale, automated community onboarding easier and more secure.

Notify Users When Their Moderated Post is Approved

You can now notify community users via web and email when their moderated posts, comments, or replies are approved or rejected. New notification events and preference controls are added that allow users to manage these alerts independently for web and email, with notifications appearing only when moderation is enabled and linking directly to the relevant content for viewing, editing, or resubmission. The events added are:

Ability to Support Frontend Deletion of User Profiles

You can now delete community user profiles directly from the frontend. Admins and end users can initiate account deletion from profile settings or moderation controls, with soft deletes anonymizing users while preserving content and allowing recovery within a configurable timeframe, and permanent deletes fully removing accounts and data after admin approval, complete with audit logs, permissions, and user notifications for transparency and control.

Conversational Analytics

The following features are being introduced in Sprinklr Service’s Conversational Analytics module:

Apply Macro Actions from Case Analytics View in Mobile & Tablet App

You can now apply Macro Actions directly from the Case Analytics view in the mobile and tablet apps while reviewing individual cases within the Quality Management and Conversational Analytics persona apps. You can assess conversations and case metrics and take immediate action from the same screen, reducing navigation and improving speed. This update makes analytics directly actionable and enhances productivity on the go for all the mobile and tablet app users. For further details, see Steps to Navigate to Different Widgets in the Case Analytics View on the Mobile App.

Guided Workflows

The following features are being introduced in Sprinklr Service’s Guided Workflows module:

Dynamic Variable Resolution Supported in Screen Component's Labels

The Screen Builder now supports dynamic variable resolution in label field across all screen components. Previously, variables (e.g., ${casaResponse.email}) added to labels were displayenod as raw placeholder text, limiting the ability to show contextual information. With this enhancement, variables are now resolved during runtime and displayed consistently, ensuring that users see meaningful, dynamic values such as case data, workflow variables, or user details directly within component labels. 

This capability is supported across all components. Variable resolution also works with translations, ensuring consistent behavior across locales. 

These improvements provide contextual guidance, enhance usability, and align label behavior with other supported text fields. Labels now render correctly even when variables are empty or null, with no regression in localization or rendering performance. Refer to Guided Workflow Canvas

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PDF Generation from Inline Content in Generate Document Node 

The Generate Document node has been enhanced to support PDF generation directly from formatted inline content, in addition to the existing template-based approach. Previously, document generation required uploading a Word template with placeholders that were replaced at runtime. This enhancement introduces a new Inline Content source type, allowing admins to define dynamic, formatted content within workflow configuration and generate a PDF output without relying on static templates. 

During runtime, variables are resolved before PDF generation, and the resulting document is stored and exposed via the configured output link, consistent with existing behavior. This capability is particularly useful for scenarios where document structure, formatting, or conditional sections vary per execution and cannot be predefined in a template. 

Highlights 

• New Source Type: Support for Inline Content alongside existing Template-Based Document (allows richer formatting such as images, tables, and styled text). 

• Dynamic PDF Generation: Create PDFs directly from formatted content authored in workflow configuration. 

• Variable Resolution: Case, workflow, and custom field variables are resolved at runtime before PDF generation. 

• Preserves Formatting: Generated PDFs maintain tables, alignment, and rich formatting. 

• Consistent Output Handling: PDFs are stored and exposed via the configured Output Link Variable. 

This enhancement improves flexibility, supports dynamic content scenarios, and aligns document generation with evolving workflow requirements. Refer to Guided Workflow - Other Action Elements

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Introduction of Activity Logs in Guided Workflow Applications 

The Guided Workflow Application Manager has been enhanced with Activity Logs to provide complete traceability and auditability of configuration changes. Previously, GW applications displayed only basic details such as name, last updated date, and status, without any change history. With this enhancement, admins and implementation consultants can now view a chronological log of all updates made to each application, improving accountability, collaboration, and debugging efficiency. Refer to Guided Workflow Application - UI Capabilities

Import Guided Workflow Templates Directly within the Canvas 

The Guided Workflow builder has been enhanced to allow users to import workflow templates directly within the canvas using the “+” button. Previously, importing templates required leaving the workflow canvas, navigating to the Template Library, deploying the template, and then reinserting it into the workflow. This multistep process created friction, increased effort, and disrupted the authoring experience. 

With this enhancement, users can now access the Template Library modal incontext and insert the selected template at the intended position in the workflow. The imported template is added as a subtree, preserving flow and behaving like regular workflow nodes. This improvement reduces navigation overhead, improves efficiency, and encourages greater reuse of standardized templates. 

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Support for Close Screen Action in Standalone Guided Workflows

The Guided Workflow framework has been enhanced to support the Close screen action for external (standalone, noniframed) workflows. Previously, when the Close screen button was triggered in standalone deployments, the workflow remained stuck in a loading state, degrading the enduser experience and creating inconsistency with inline and platformrendered Guided Workflows. 

With this enhancement, triggering the Close screen action in a standalone Guided Workflow will pass the command to terminate the workflow sessions. Inline and iframed Guided Workflows continue to retain their existing Close behavior, ensuring consistency across all deployment types. 

Refer to Guided Workflow Applications and Customer Facing Guided Workflow

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Support for Dynamic Table Footer Localization to Korean Language 

​The Dynamic Table Footer platform has been enhanced to support full localization in Korean, ensuring that table footers, labels, and values are displayed in the local language for Korea. This improvement delivers a more accessible and userfriendly experience within Guided Workflow applications by reducing friction for endusers and supporting regional deployment requirements. 

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User Current State Support in Guided Workflow Configurations ​

The Guided Workflow framework now supports User Current State as a field for the User entity, enabling consistent filtering and display across key configuration areas. 

Dynamic Table and Pick List Enhancements 

• Column Mapping (Dynamic Table): User Current State can be selected as a column to display agent status. 

• Filter Records (Dynamic Table): User Current State is now available under Where conditions for filtering. 

• Label/Value Mapping (Pick List): User Current State can also be configured as a label/value pair within Pick List components, enabling consistent display and filtering of agent status across both tables and pick lists. 

• Conference to Voice: User Current State can be applied as a filter. 

• Transfer to Voice: User Current State can be applied as a filter. 

Prevent Auto-Navigation for Single Option Picklists

The Guided Workflow framework has been updated to ensure that programmatic autofills in Picklist components do not trigger unintended navigation. Previously, when a mandatory Picklist contained exactly one selectable option, the system autopopulated that option. If the Picklist was configured with the addon select capability (which advances the workflow to the next screen upon selection), the autofill was incorrectly treated as a user action, causing the workflow to advance without user interaction. 

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Output Variable Set to Null When No Records Returned in Get Records Node 

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The Get Records node has been enhanced to ensure that the configured Output Variable is set to null when no records are fetched. Previously, if the node returned no records due to filter conditions, the Output Variable retained the value from a prior execution. This led to stale data propagation in workflows, particularly when the node was executed repeatedly within loops or via Go To actions. 

With this update, the Output Variable is now correctly reset to null whenever no records are returned, ensuring that downstream logic operates on accurate data. This aligns with expected semantics and eliminates the need for manual reinitialization workarounds.

Knowledge Base

The following features are being introduced in Sprinklr Service’s Knowledge Base module:

Updated Authentication Method for Zendesk Connector

We have updated the authentication method for the Zendesk Connector from an individual token-based approach to a Sprinklr-level app-based approach that follows the OAuth 2.0 authentication framework. This change ensures adherence to Zendesk's authentication best practices as Zendesk transitions all third‑party integrations to the OAuth 2.0 framework.

Enhanced Table Editing in the Article Editor

We have enhanced how content from multiple cells is pasted into Tables. When pasting multi‑cell content, it is now distributed across the corresponding cells based on the selected starting cell. Additionally, pasted content now retains the formatting of the destination cells.

We have also added support for selecting content from a single row or column within Tables in the Article Editor. You can click and drag horizontally to select an entire row or vertically to select an entire column. After selecting, you can copy, cut, or paste the row or column content as needed. Selected cells are highlighted in Tropical Blue for better visibility. Additionally, you can also move and merge tables by clicking and dragging the six dots located on the left side of the table.

Messaging

The following features are being introduced in Sprinklr Service’s Messaging module:

KakaoTalk Brand Message: New Templates

Sprinklr now supports the following templates for KakaoTalk Brand Message, enabling you to compose and deliver engaging customer communications through KakaoTalk:

• Button List

• Image, Text and Button

• Text and Image

• Text

For more information, see KakaoTalk Brand Message Templates.

Outbound Voice & Dialers

The following features are being introduced in Sprinklr Service’s Outbound Voice & Dialers module:

Dial Preview Rules: New Condition for Case Custom field of the Associated Case

Dial Preview Rules have been enhanced with a new condition type that evaluates the Lead attributes of the Case being dialed, ensuring more accurate and compliant dialing behavior. This condition applies only when a Case exists and checks the attributes of the Lead associated with that Case; if no associated Lead is found, the flow automatically moves to the No Path. By enabling rules to reference the actual Case and its linked Lead, this update prevents agents from placing calls when the Lead Status is set to Rejected or Valid, addressing incorrect dialing scenarios and improving overall call governance while respecting existing access to shared Lead attributes. For further details, see Dialer Preview Rules.

Dial Preview Rules: Case-Aware Conditions for Ownership and Custom Field Validation

Dial Preview Rules have been enhanced with two new Case-aware condition types to ensure agents place calls only when they are authorized based on Case context and ownership. A new Case Exists condition identifies whether a call is being dialed from a Case or directly from a phone number, enabling rules to branch accordingly. In addition, the Case Custom Fields condition allows dial rules to evaluate Case-level custom fields—such as ownership—before allowing or restricting calls. This condition applies only when a Case exists; if no Case is present, the flow automatically moves to the No Path. Together, these enhancements prevent incorrect dialing scenarios where agents attempt to call Cases linked to Leads they do not own, while respecting access to all shared Case custom fields and preserving existing rule behavior. For further details, see Dialer Preview Rules.

Assigning calls based on skills and proficiency to the most eligible agent in agent first calling

Preview (Agent-First) dialing has been enhanced to improve skill matching and ensure calls are assigned to the most eligible agents across a common agent pool. Previously, although segment skills were treated in a backend grouping of agents by unique skill combinations restricted call assignment to a single agent group, unintentionally excluding other eligible agents with partial skill matches. This could result in suboptimal routing when the selected group did not contain the best-fit agents. The updated approach enables cumulative skill scoring across the entire eligible agent pool while ensuring that all qualified agents are considered during assignment and calls are routed more accurately and fairly without unnecessary group-level restrictions. For further details, see Assigning calls based on skills and proficiency to the most eligible agent.

Assigning calls based on skills and proficiency to the most eligible agent in customer first calling

Predictive (Customer-First) dialing has been enhanced to improve skill matching and ensure calls are assigned to the most eligible agents within a common agent pool. While segment skills have traditionally been treated in a backend grouping of agents by unique skill combinations previously restricted call assignment to a single agent group, unintentionally excluding other eligible agents with partial skill matches. This could lead to incorrect routing when the selected group did not include the best-fit agents. With this enhancement, cumulative skill scoring is applied across all eligible agents while ensuring fairer, more accurate call assignment and eliminating unnecessary agent group restrictions during predictive dialing. For further details, see Assigning calls based on skills and proficiency to the most eligible agent.

Reporting and Analytics

The following features are being introduced in Sprinklr Service’s Reporting and Analytics module:

Improved Voice Agent Performance Reporting

The Voice Agent Performance Report now gives you more accurate insights when a call is assigned to the same agent multiple times. Instead of overwriting metrics like Talk Time, Ring Time, Hold Time, and Wrap Time, the report now creates a separate record for each assignment, uniquely identified by Conversation ID + Agent ID + Assignment Timestamp.

Addition of new report to Service Analytics

In this release, we’ve added a new Outbound Message Report to help strengthen compliance monitoring, enhance security oversight, and provide deeper operational insights.

Support of Outbound Custom Field in Outbound Message Report

We have added support for Outbound Custom Field in the Outbound Message Report under Service Analytics.

Addition of Service (Grouped Work Queue) Dimension to Detailed Call Transfer Report

We have added the Service (Grouped Work Queue) dimension to the Detailed Call Transfer Report, enabling you to view a logical service grouping that combines related Work Queues based on their naming convention, completely independent of Work Queue visibility permissions.

Enhanced Alert Configuration with Flexible Aggregations

Alerts in Sprinklr now offer greater flexibility and precision. You can set alerts on multiple metric aggregations available within Sprinklr, such as Average and Percentile (x%), instead of being limited to sum‑based alerts. Alert thresholds now also support decimal values, allowing for more accurate and sensitive monitoring.

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Sprinklr AI Agent

The following updates are introduced to the Sprinklr AI Agent module: 

Homepage Enhancements in AI Agent

Persona and Header

The AI Agent Builder homepage now includes the following updates:

• Personalized header: Displays "Welcome Back, {First Name}" on the homepage.

• Persona relocation: The Persona (Establish Identity) feature is now located in the Home window, where you can view the AI Agent's name and description.

• Edit capabilities: In the editing view, you can update the AI Agent's name and description and manage sharing preferences using a toggle. Sharing settings are consistent with those defined during AI Agent app creation.

See also:

Define Persona for Sprinklr AI Agent

Create Sprinklr AI Agent Application

Performance Metrics

The AI Agent Builder homepage displays the following performance metrics aggregated across all deployments:

• Case Count

• Cases Handled by Bot

• Containment Rate

Note: These metrics exclude evaluation conversations and display only customer cases routed to the AI Agent in production.

Live Chat Accessibility​

Live Chat is now accessible through a Test button in the left navigation bar.

Key features:

• The session remains active while you navigate between AI Agent features

• The session closes only when manually dismissed

• The interface includes an AI-themed header

Voicebot | Fallback Reason Visibility

Fallback events are now displayed more transparently in Voicebot conversations. When an ASR, Bot service, or TTS failure occurs, the Conversation pane shows a fallback message with the specific reason. This visibility in the Chat pane of the Conversations tab makes it easier to identify and debug fallback scenarios.

See also: Admin Panel in AI Agent

FAQ+ Enhancements: LLM Settings

LLM Configuration

Smart FAQ nodes now support advanced AI configuration options:

• LLM Provider and Model selection: Select the provider and model for your FAQ node

• PII Masking Template: Apply templates to protect sensitive data

• Guardrails: Enforce compliance and maintain on-topic responses

These settings provide control over accuracy, safety, and performance.

See also: Content Instructions in AI Agent

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Supervisor Console

The following features are being introduced in Sprinklr Service’s Supervisor Console module:

Quick Filters Support in Case Monitoring Screen

The Case Monitoring screen now supports Quick Filters that supervisors can define and save for the monitoring screen. Supervisors can use these filters to quickly narrow down the case list. This reduces repetitive manual filtering and helps supervisors focus on cases that require immediate attention.

For more information, see Quick Filters in Case Monitoring.

Control Visibility of User Activity, Audit Logs, and Custom Fields for Anonymized Users

Supervisor Console can now be configured to limit the visibility of user activity, audit logs, and custom fields for anonymized users, in alignment with Entity Visibility rules.

This update ensures that for anonymized users, information such as audit logs (for example, role assignments, group memberships), user activity (for example, agent logins and logouts), and custom fields is properly controlled and displayed according to the defined visibility settings.

For more information, see Control Visibility of User Activity, Audit Logs and Custom Fields for Anonymized Users.

Add Queue Monitoring to Unified Monitoring Dashboard

Support has been added to include the Queue Monitoring screen within the Unified Monitoring Dashboard. The Queue Monitoring screen can be added as a widget alongside other monitoring screen, enabling a single consolidated view of real time operational data. This eliminates the need to switch between different screens, improving efficiency and providing a truly unified monitoring experience.

For more information, see Queue Monitoring in Unified Monitoring Dashboard.

Unified Routing

The following features are being introduced in Sprinklr Service’s Unified Routing module:

Persona-Based Configuration for Unified Routing Pages

Unified Routing now introduces support for persona-based page associations, laying the groundwork for a more personalized PERSONA experience. Previously present as a module-level experience, Unified Routing pages can now be modelled at the persona level, enabling future persona-driven navigation while preserving existing behaviour. These changes ensure that current permission checks, role-based access controls, and routing logic continue to function unchanged, while providing a flexible and scalable foundation for aligning Unified Routing experiences with user personas. For further details, see Adding Persona-Based Configuration for Unified Routing Pages.

Workforce Management

The following features are being introduced in Sprinklr Service’s Workforce Management module:

Enhancements to Forecasting

We have introduced the following enhancements to forecasting:

Update to Time Interval Selection in Forecast Scenario Creation

We have removed the option to select time intervals from fields in the Forecast Scenario creation process where a date range is required. Going forward, once you select the date range for a Forecast Scenario, the system will automatically use 12:00:00 AM to 11:59:59 PM in the selected time zone as the default time window.

The following fields are impacted:

• Forecast Date Range

• Historical Date Range

• Excluded Date Range

• Source Date Range.

This change applies to Automatic, Pre‑trained, and Copy Forecast Scenarios. This update ensures that Forecast Scenarios support more accurate, well‑planned forecasting.

Support for Daylight Saving Time in Copy Forecast Scenarios

We have added support for Daylight Saving Time (DST) in Copy Forecast Scenarios. Forecast Scenarios created through the Copy workflow will now correctly account for DST transitions, ensuring more accurate and time‑aligned forecasting.

Improved Review Behavior for Split Forecast Scenarios

For Split Forecast Scenarios with inactive associated Split Profiles, the Review button will now appear but remain disabled. To enable the Review button, the associated Split Profile must be activated (only one Split Profile can be active for a Forecast Scenario at a time). This update helps reduce confusion when reviewing Split Forecast Scenarios.

Enhancements to Scheduling

We have introduced the following enhancements to scheduling:

Multiple Optimization Sets for Schedule Scenarios

You can now create multiple Optimization Sets while optimizing a Schedule Scenario. Each set acts as an independent optimization setting that applies only to the agents included in that set.

Key details about Optimization Sets:

• Custom Agent Selection: Add agents manually by User/User Group or filter them using Custom Fields.

• Independent Configuration: Each set can have its own rules, such as maintaining a minimum gap between shifts.

• Flexible Optimization: Define how the optimization process adjusts Shifts and Activities for agents in each set.

This enhancement provides greater flexibility and control over Schedule Scenario optimization.

Other Enhancements

The following additional enhancements have also been introduced:

Share Failed Forecast and Schedule Scenarios

You can now share Forecast Scenarios and Schedule Scenarios that are in a Failed status. This enhancement helps Workforce Managers easily share the necessary details with the appropriate Users, User Groups, or Workspaces for root-cause analysis and corrective actions.

Bulk Update Agents’ Login/Logout Activity for Adherence Calculation

When updating agent status in bulk using spreadsheets to adjust Adherence calculations, you can now include agents’ login and logout activities as part of the upload. This enhancement improves workflows for teams using non‑Sprinklr telephony systems, where agent status data is managed outside of Sprinklr. Refer to this section to bulk import agent status. Refer to this section for details on importing agent status.

New Metrics Added to the Schedule Adherence Report

We’ve introduced new Metrics in the Schedule Adherence Report to ensure that Adherence scores shown in Reporting Widgets remain consistent with the Master Schedule’s Adherence calculations. These Metrics allow agents’ adherence values to update in near real time as their Activities change, with synchronization intervals aligned to the Reporting Widgets’ refresh rate. This ensures data parity and a more accurate, unified view of Adherence across all displays.

The following Metrics have been added:

• Scheduled Duration (Real Time)

• In Adherence Duration (Real Time)

• Scheduled Adherence (Real Time).

Thank you for using Sprinklr Service. The 26.1.1 release brings significant enhancements and new features designed to make your experience even better. Please contact us at tickets@sprinklr.com for any questions or assistance.