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Live Chat

What is Live Chat?Live chat is the capability that allows end customers to interact with brands via a messaging interface in real time. Live chat is often deployed on websites and is also referred to as Website chat. However, its usage is not limited to websites, it can be installed on mobile applic

Service

Knowledge Base Article

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Setup - Care Operations

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Send Case Details from Sprinklr to Salesforce

This guide provides step-by-step instructions on how to manually send case details from Sprinklr to Salesforce. By following these steps, users can ensure seamless case transfer for further handling in Salesforce. Prerequisites You must have the necessary permissions to access the Care Console

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Publishing Facebook and Instagram Partnership Ads

Facebook and Instagram Partnership ads allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both your brand and your partner's handle, helping you reach a wider audience with more impactful content

26.1

marketing

20.10

Updated Article

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Facebook and Instagram Partnership Ads

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Ads Settings Roles & Permissions

Ads Roles and Permissions with respect to Ads Settings play a critical role in managing access and responsibilities within digital platforms. This article will explain in detail the permissions for Ads Settings, outlining the specific privileges and controls available to users tasked with managing a

marketing

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Ads Settings

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AI dimensions in Benchmarking

Sprinklr's AI Model for Benchmarking helps in categorizing brand posts or fan comments to gain actionable business insights, thereby reducing the time and effort of manually going through thousands of posts & comments. In Sprinklr Benchmarking, using AI, you can do x, y, z.The AI dimensions

Insights

AI Dimensions in Benchmarking

Knowledge Base Article

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Advanced Concepts

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What are Intents?

OverviewSprinklr's Conversational AI understands user intentions to help them achieve their goals. This article explains how intents are detected and classified, their importance, and how Sprinklr leverages data analysis for accurate intent recognition.​Understanding IntentsConversational AI id

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Consumption Analytics

Consumption Analytics is the Data engine used to provide Reporting insights into alerts. Reporting will show all users who are the alert recipient for any given selected alert. You can provide reporting on alerts using the following metrics and dimensions.MetricsMetricsDescriptionAlert Count Th

experience:space

feature:reporting

article:howto

reporting on alerts

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Knowledge Base Article

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Create a widget

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Voice Configurator in Voice Settings

The Voice Configurator in Voice Settings is a central hub for administrators to manage and configure various voice-related settings. It provides a unified interface for handling Voice Outbound, Voice Inbound, and Voice Recording settings, simplifying the implementation and customization of voice fun

26.1

Sprinklr Service

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Voice Configurator

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LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Emails Not Appearing as Cases in Sprinklr

Customers often report email-grabbing issues when they do not see a case created in Sprinklr after sending an email. In most scenarios, the email is successfully grabbed by Sprinklr, but the case is not created due to rule configuration issues.This document helps you:Differentiate between email-grab

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Automated Quality Assurance (QA) in IVR

Automated Quality Assurance (QA) in IVR systems streamlines the process of retesting by enabling administrators to define standard use cases and restart a previously executed voice cases, whether it was successful or failed. This feature allows administrators to follow the exact path taken during th

Service

Knowledge Base Article

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Automated QA in IVR

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Introduction to Security and Compliance in AI+ Studio

AI+ Studio ensures robust security and compliance by implementing advanced data protection measures, safeguarding sensitive information, and maintaining regulatory compliance.Key Security and Compliance FeaturesThe following features are available under Security and Compliance in AI+ Studio.PII Mask

marketing

Insights

social

Service

Knowledge Base Article

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Introduction to Security and Compliance in AI+ Studio

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Sprinklr Insights: 26.4.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.​Data Sources and Channe

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Knowledge Base Article

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Report on YouTube activities

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Getting Started for Agents

As an agent, your role is essential in delivering excellent customer service and maintaining operational efficiency. This section helps agents understand how to navigate and use Sprinklr Workforce Management (WFM) effectively. It outlines the essential steps for managing your daily schedule and rout

Service

Knowledge Base Article

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Getting Started for Agents

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Facebook Channel Updates

Keep up with the latest Facebook Channel updates here.June 2024Policies for going live on Facebook have been changed to align with the industry standards. To continue using Facebook Live seamlessly after 10 June 2024, your account must meet the following requirements.Your account must be at least 60

social

Service

Knowledge Base Article

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Getting Started - Facebook

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New Third Pane for Outbound Messages

The Message Third Pane provides a snapshot overview of the message and allows you to perform Quick Actions on it. Actions available may vary depending on the type and status of the message. You can access the Message Third Pane from the message view in the Production Dashboards, message cards in the

Publishing - SES

New Third Pane for Photos of Gallery

social

Social - SES

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Knowledge Base Article

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Getting started with publishing

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Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

marketing

Knowledge Base Article

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Advanced Use Cases

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Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Create Time Off Requests

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Prerequisites for creating Time Off requests:Sprinklr WFM must be enabled for the environment.Create Request permission under th

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Time Off Requests