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How to Apply QA Checklists in Ads Composer

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Composer Application

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Slider

The Slider Question is an interactive and visually engaging survey question type that lets you collect quantitative feedback by allowing respondents to select a value from a predefined range using a slider. It’s ideal for measuring things like satisfaction, likelihood, or intensity in a clear and in

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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CreatorIQ Integration with Sprinklr Reporting

Overview Influencer marketing is a core part of modern brand strategy. CreatorIQ helps brands discover, manage, and measure influencer campaigns, while Sprinklr Reporting enables unified measurement across social channels. The CreatorIQ–Sprinklr Reporting integration allows brands to analyze influen

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Creator IQ

SH
Ads Composer Section 4: Creatives

In the Creatives section, you can define the creatives that will go in the ad variant. Creatives created in the Creative Library and those used in past ads are available for selection. You can also create new creatives from scratch.1. Click on Add another creative to get started.​2. You can choose c

marketing

Knowledge Base Article

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New Campaign Creation

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Quality Management Capabilities

Sprinklr's Quality Management CapabilitiesCase Analytics ViewView Case Conversation, Case Information, AI Scoring all in one screen while Manually Evaluating Cases. Detailed explanation on Case Analytics View can be found here .Omni-channel CapabilityOmni-channel interaction view of the case co

Service

Knowledge Base Article

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Quality Management

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Conversational Analytics Reporting

Reports allow you to track the performance and adoption of all Conversational Analytics features. The widgets are customizable and can be modified. A drilldown feature is available for the widgets to get further details. You can apply the dashboard and widget-level filters by clicking on the Filter 

Service

Knowledge Base Article

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Reporting

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Compare Voice of Fan

Effective customer satisfaction monitoring is essential for the growth and development of any organization. Gathering customer opinions and feedback can help you identify pain points and develop strategies for improvement. Using the Compare Voice of Fan standard dashboard, you can find key insights

Insights

Compare Voice of Fan

Knowledge Base Article

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Standard Dashboards in Benchmarking

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

marketing

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines

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How to Track Approvals & Rejections in Ads Reporting

Build dashboards to track approvals and rejections based on different performance indices.​Advertising approval frameworks are important to avert any exposure to risk for brands across communication cycles. Hence, tracking the volume of approvals and rejections becomes a KPI metric of governance and

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Advanced Use Cases

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Manage Split Profiles in Forecast Scenarios

Split Profiles help you break down a Forecast Scenario into smaller parts to share it across different locations or contact centers. They are created using Child Work Types and are part of a larger Forecast Scenario. Split Profiles are helpful when you want each area to have its forecast based on sp

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Forecast Scenarios

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Confirmed Appointment Node in IVR

The Confirmed Appointment Node in Sprinklr IVR is used to finalize and notify customers and agents about a scheduled appointment. It also provides flexible options for appointment modes (VideoChat or Voice Callback) and supports reminders, notifications, and guided workflows for modifications.This g

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

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Omnichannel Handover Protocol

Sprinklr will enable any external 3rd party Bot to participate in a conversation with the customer on any of the Modern Messaging channels like Twitter, WhatsApp, Sprinklr LiveChat, etc. This capability makes it possible for a brand to use an external or their own Bot for handling automated response

Knowledge Base Article

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API

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Case Monitoring Actions

Live Case Monitoring includes several features that enable supervisors to monitor cases more effectively and take timely, targeted actions. In addition to monitoring the real-time data displayed upfront, supervisors can filter the Case Monitoring screen to focus on the information most relevant to t

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Case Monitoring

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18.2 Key Changes in User Experience

Usability is the key focus for Sprinklr this year, and we continue our efforts toward making Sprinklr simpler, better, and consistent. There are some exciting major changes in the 18.2 release, where users will experience a change in platform appearance and behavior.Launchpad ChangesWe are delighted

18.2 Key Changes in User Experience

18.2 UX Changes

Insights

social

+1

Knowledge Base Article

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v18.2 Winter Release (February)

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Entity Studio - An Overview

Entity Studio is Sprinklr’s no-code data modeling and application framework that allows organizations to define, manage, and operationalize business data directly within the Sprinklr platform. ​It provides a structured way to: Create custom data models Define relationsh

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Entity Studio - An Overview

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Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

Service

Knowledge Base Article

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AI-Powered Use Cases

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Smart Rules for Listening

Every day, millions of conversations happen across the internet on a wide variety of topics. What if you could capitalize on those conversations and deliver relevant, personalized ads to social media users in real-time?​We are introducing Sprinklr Smart Rules for Listening. As a part of Sprinklr Mar

marketing

Knowledge Base Article

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Configuring Smart Rules

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Confirmed Appointment Node

​The Confirmed Appointment Node, available under User Communication Elements, allows Guided Workflows to automatically confirm appointments with users. Customers receive a confirmation link through their preferred communication channel, and the appointment is confirmed only after the user clicks the

Service

Knowledge Base Article

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Guided Workflow Canvas

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Social Channel Level Gamification - Advocacy

Advocacy has taken a new dimension with the introduction of Channel Level Gamification. It is not just about advocates sharing content, but also about how their networks respond to it. By recognizing and rewarding these interactions, we are taking social advocacy to new heights. What is Channel Leve

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Introduction to In-App Surveys

In-App Surveys enable brands to collect solicited feedback directly within their mobile apps during customer interactions. You can choose from pre-designed formats like micro-surveys or customize pop-ups to match their brand identity. Surveys can also be embedded seamlessly into any section of the a

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution