Inbound Change Sets allow administrators to deploy configuration updates sent from another connected Sprinklr environment (for example, from Sandbox to Production) to the enviornment you are logged in to. When an inbound change set arrives, it appears in the Inbound Change Sets tab with a status of New and must be deployed before the changes take effect.This article is intended for platform administrators and technical users who manage environment migrations using Sandbox Manager.

​

Accessing Inbound Change Sets Page

The steps to access the Sandbox Inbound Change Sets Page depend on whether your environment uses the old All Settings UI or the new All Settings UI.

Access Sandbox Inbound Change Sets Page in Old All Settings UI

Follow the steps below to access the Inbound Change Set in Old All Settings UI:

1. Navigate to Launchpad. Under the Platform Modules, click All Settings within Settings.

2. On the Platform Settings window, click Sandbox Manager from the left pane and select Inbound Change Sets in the right pane.

Access Sandbox Inbound Change Sets Page in New All Settings UI

Follow the steps below to access the Inbound Change Sets page in New All Settings UI:

1. Navigate to Launchpad. Under the Platform Modules, click All Settings within Settings.

2. On the Settings window, under General, click Sandbox Manager from the left pane and select Inbound Change Sets.

   ​

Details Captured on the Inbound Change Sets Page

Available Actions on the Inbound Change Sets page

On the Inbound Change Sets page, hover over the required change set, click the icon to perform the following actions.

​

• Export - Exports the details of the change set.

• Clone - Creates a duplicate of the selected inbound change set. You can use the cloned version to make edits or deploy the change set again without modifying the original.

• Rollback - Reverts the objects deployed through the corresponding change set.

  Note: Only the objects included in the change set are rolled back. A Refresh action cannot be rolled back.

  ​

• Activity - Displays the Activity page from the right pane. This page displays the activity log of the change set.

• Review and Deploy - Opens the Review Conflicts page from the right pane. If you have DP enabled in your environment, you will be able to see Review and Deploy option. Click Review and Deploy to address and close all open validation items and deploy the change set. For more information on Sandbox review issues, refer to Sandbox Validation Framework.

• Preview - To view the Preview page, click on Review and Deploy. The right pane is displayed. Now, click Preview option from the right pane.

  You can generate the preview of the changesets before deployment. Once the preview is generated, you will receive an in-platform notification. You can download an excel export from the in-platform notification pane. The excel export will have all the details that you might want to view before deployment of the changeset.

  On the Preview page, the Object Level View and Change Level View details are displayed only when the DP is enabled.

  • Object Level View - This tab displays the list of objects that have been updated. It displays information such as Object ID, Object Type, Object Name, and Action Type. You can also download an Excel file containing the updated objects.

    ​

    ​

  • Change Level View - This tab provides a summary of the changes made to each updated entity. It includes the entity names and parameters along with their values, highlighting any additions, updates, or deletions. This summary is shown only for entities that have undergone changes.

    

    ​

  • AI Generated Summary: You will also be able to view AI generated granular level changes in Change Level View.

    

    ​​

  ​

  Note: If you have DP enabled in your environment, once you click on the Preview option, you will see tabs - Object Level View and Change Level View.

  If you do not have DP enabled in your environment, you will be able to get the details of the modified objects in the Excelsheet and will not be able to view Object Level View and Change Level View tabs.

  ​

  To understand more about Preview page, refer to the Change Set Preview article.

• Delete - Removes a newly received change set from the environment.

​

Understanding Rollback

• Once a changeset is deployed successfully, you can revert all changes included in that change set by using the Rollback option.

• This will only revert the objects that are part of the changeset to their original state.

• Refresh actions cannot be rolled back.

Bulk Actions on Inbound Change Sets

1. Access the Inbound Change Sets page.

2. On the Inbound Change Sets window, select the checkboxes for the changes you want to manage. 

3. Choose the available bulk action from the toolbar (Example: Rollback).

   ​