Discourse Capabilities and Limitations
Updated
Last Updated: October 12, 2020
To utilize the Discourse channel to its maximum potential, you need to be aware of its capabilities and limitations.
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To learn more about getting this capability enabled in your environment, please work with your Success Manager. |
Discourse Capabilities
| Capabilities | Sprinklr Supported | Note |
| Engagement | ||
| View Discourse Comments | Yes | |
| View and Edit Discourse Comments | No | |
| Delete Discourse Comments | No | |
| Edit a Published Post | No | |
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Actions on Fan Post Comments:
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Yes |
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Actions on a Brand Post Comments:
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Yes |
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| Set Trust Level Value on Profile | Yes | |
| Ability to distinguish between Brand Post and Fan Post | Yes | |
| Reporting | ||
| Reporting on Discourse Comments | Yes | SLA and Inbound Reporting available for Discourse Channel. |