The Sprinklr and Proofpoint (NexGate) integration enables organizations to add compliance validation to their content review and approval process. With this integration, content created in Sprinklr can be evaluated against an organization's established compliance policies before it moves forward in the publishing workflow.

Proofpoint (NexGate) is a compliance and disposition platform that evaluates content against policies configured by an organization. When integrated with Sprinklr, Proofpoint reviews submitted content and returns an approval or rejection decision, which is then used as part of the Sprinklr approval process.

Key Features

• Compliance Validation: Evaluate content created in Sprinklr against compliance policies configured in Proofpoint before it moves forward in the publishing workflow.

• Tiered Approval Integration: Add Proofpoint as an application approver within Sprinklr tiered approval workflows.

• Integrated Review Process: Incorporate compliance reviews into existing Sprinklr approval workflows without requiring users to manage approvals outside Sprinklr.

• Approval Visibility: View the approval or rejection decision returned by Proofpoint as part of the Sprinklr approval process.

Key Benefits

• Improved Compliance Oversight: Incorporate compliance reviews into the content approval process to help ensure content is evaluated against organizational policies before publication.

• Consistent Policy Enforcement: Apply the same Proofpoint policies across content submitted through Sprinklr, helping standardize compliance reviews.

• Streamlined Review Processes: Consolidate content creation, approval, and compliance validation within a connected workflow instead of relying on separate review processes.

• Reduced Manual Compliance Checks: Minimize the need for reviewers to manually verify content against compliance requirements before approving it.

• Faster Approval Cycles: Enable compliance validation as part of the existing approval workflow, reducing the need for additional review handoffs.

​

Prerequisites

To install and configure the Proofpoint app from the Sprinklr Marketplace, the user must have the following permissions:

​

​

Generate Proofpoint API Credentials

Before configuring the integration, generate an access key in Proofpoint.

1. In Proofpoint, click the Settings (⚙) icon in the upper-right corner.

   ​

   ​

   ​

2. Select External Applications.

   ​

   ​

   ​

3. Click Create New Key.

   ​

   ​

4. Copy the generated Email and Access Key.

   ​

   ​

​

​

Install the Proofpoint App from Sprinklr Marketplace

Before you can use Proofpoint in approval workflows, install and configure the Proofpoint app in Sprinklr. The app establishes the connection between Sprinklr and Proofpoint and allows content created in Sprinklr to be evaluated against the compliance policies configured in Proofpoint.

​

To install the Proofpoint app, follow these steps:

1. Click the New Page (+) icon to open the Launchpad.

2. Under Platform Modules > Integrate, click All Marketplace.

   ​

   

   ​

3. In Sprinklr Marketplace, search for Proofpoint. On the Proofpoint application card, click Install.

   ​

   ​

   ​

4. Enter a name and description for the app, and then click Next.

   ​

   ​

5. Click Add User.

   ​

   ​

6. On the Proofpoint (NexGate) Authorization screen, enter your Proofpoint email address and the generated access key. Click Submit Token.

   ​

   ​

   ​

7. After the authorization is successful, the authorization window closes automatically.

8. Return to Sprinklr to view the connector configuration page.

​

The app is now installed. The Proofpoint application configuration screen is displayed, where you can view the installed app details and access the following sections:

• Proofpoint Details

• Proofpoint Users

• Proofpoint Accounts

• Manage Visibility

​

Configure a Tiered Approval Workflow

After installing and configuring the Proofpoint app, create a tiered approval workflow and add Proofpoint as an approval step. For general information about tiered approvals, see Create a Tiered Approval.

​

When Proofpoint is included in a tiered approval workflow, it evaluates content created in Sprinklr against the compliance policies configured in Proofpoint. Based on the evaluation results, Proofpoint returns an Approve or Reject decision, which is then used as part of the overall approval process.

​

To configure a tiered approval workflow

1. Open All Settings.

2. Navigate to General Settings > Tiered Approvals.

3. Create a new tiered approval workflow.

4. Enter the required basic information.

5. In the Approval Steps section, configure the approval flow:

   • For Approval Type, select Application.

   • For Approver, select Proofpoint.

     ​

6. (Optional) To add another review stage, click Add Another Approver and configure the required approval queue or approver.

7. Click Save to save the tiered approval workflow.

   ​

Use the Proofpoint Integration

1. In Sprinklr, click the Quick Publish icon at the top-right corner.

2. Click Create Post.

3. From the Select Accounts dropdown, select the account associated with Proofpoint.

4. In the Approval section, select Follows an Approval Path from the Approval Type dropdown.

5. From the Approval Path dropdown, select the tiered approval workflow that includes Proofpoint.

6. Click Submit for Approval.

​

Proofpoint evaluates the post against the configured content compliance policies as part of the approval workflow. Based on the evaluation results, the post is either approved or rejected.

View Approval Status

If the post is approved, the approval status is displayed on the post.

​

​

View Posts in Proofpoint

To view posts that have been submitted to Proofpoint:

1. Open the Proofpoint (NexGate) application.

2. Navigate to Content/Incidents.

The Content/Incidents page displays posts that have been submitted to Proofpoint for compliance review.

​