The Outbound Call Modal in CTI provides agents with a clear and structured view of customer context during outbound calls. It is designed to ensure that all critical call‑related information is easily accessible while keeping call controls available at all times.

This modal helps agents prepare for outbound calls, review customer information, and manage calls efficiently without leaving the CTI interface.

Highlight Field Visibility

The Outbound Call Modal displays highlight fields prominently, allowing agents to quickly review important customer information before and during the call. Highlight fields remain visible within the modal, helping agents understand customer context and engage more effectively during outbound interactions.

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Scrollable Modal Layout

The Outbound Call Modal uses a scrollable layout to accommodate detailed customer and call‑related information. Key elements such as the modal header, voice timer, and call control buttons remain fixed and visible at all times. Other content, including highlight fields, comments, and contextual details, can be scrolled as needed. This design ensures agents can view all relevant information without losing access to essential call controls.