Salesforce Package Release Notes

Updated 

1 day ago

Version 2.21

Security and Maintenance Improvements

This release includes security and maintenance updates to improve the reliability of the Salesforce package.

What's New

  • Removed an unused package resource to improve package security and reduce unnecessary components. 

Version 2.19

Einstein AI Draft Reply Integration

Agents can now transfer draft responses generated by Salesforce Einstein AI directly into the Sprinklr reply composer.

Benefits

  • Reduces manual copy-and-paste steps.
  • Helps decrease agent handling time.
  • Improves response consistency and workflow efficiency.
  • Allows agents to review and edit AI-generated content before sending.

Version 2.18.4

Configurable Reply Widget Height

Administrators can now configure the minimum height of the embedded reply widget.

Benefits

  • Provides greater flexibility when embedding Sprinklr within Salesforce layouts.
  • Helps optimize screen space for different use cases and page designs.
  • Improves usability for organizations with custom workspace requirements.

Version 2.18.3

Enhanced CTI Session Management

This release introduces improvements to CTI session handling to help prevent conflicts caused by multiple active sessions.

Benefits

  • Helps ensure a more reliable voice agent experience.
  • Reduces the risk of session conflicts when users access CTI from multiple browsers or machines.
  • Improves overall session management and operational stability.

Version 2.18.2

Improved Legacy Space URL Validation

The Salesforce package now provides clearer handling when outdated Space URLs are used.

Benefits

  • Helps prevent configuration issues caused by unsupported URL formats.
  • Guides users toward supported URL structures.
  • Improves configuration reliability and troubleshooting.

Version 2.18.1

Automatic Legacy Space URL Conversion

The Salesforce package now automatically converts legacy Space URLs to the current supported format during configuration.

Benefits

  • Simplifies migration to updated Space URL structures.
  • Reduces manual configuration effort.
  • Minimizes setup errors and improves compatibility with existing deployments.

Version 2.18 

Bug Fix: 

  • Added fallback for object type as case if it’s not defined. 

Version 2.17 

Enhancements: 

  • As part of the API infrastructure update initiative from Sprinklr, named credentials have been updated to call api3.sprinklr.com instead of api2.sprinklr.com. 

  • As part of the API infrastructure update initiative from Sprinklr, we have added remote site settings for api3.sprinklr.com. 

 

Version 2.16.1 

Enhancements: 

  • As part of adding a new environment on Sprinklr (Prod21), we have added support for prod21 in the Sprinklr configuration page → environment selection. 

 

Version 2.16 

Enhancements: 

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