Version 2.18 

Bug Fix: 

• Added fallback for object type as case if it’s not defined. 

Version 2.17 

Enhancements: 

• As part of the API infrastructure update initiative from Sprinklr, named credentials have been updated to call api3.sprinklr.com instead of api2.sprinklr.com. 
  

• As part of the API infrastructure update initiative from Sprinklr, we have added remote site settings for api3.sprinklr.com. 

Version 2.16.1 

Enhancements: 

• As part of adding a new environment on Sprinklr (Prod21), we have added support for prod21 in the Sprinklr configuration page → environment selection. 

Version 2.16 

Enhancements: 

• We have added a trusted URL for https://*.sprinklr.com to allow camera and microphone permission.  
   

• Added support to highlight the case tab when a new message is received. For more details, refer to Notification Alert in Sprinklr iFrame.